Sigma Sports - Oakham Reviews 

652
•
TrustScore 5 out of 5

4.9

South Street, LE15 6HY Oakham, England, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

First bike purchased from Sigma. Stress-free, fair and fabulous hand-over. Rather than having the bike delivered, I elected to collect from the nearest store just in case it was not my size and need... See more

Rated 5 out of 5 stars

Trying on cycling shoes in a shop is probably one of the better ways to make sure you're getting the right fit. Sigma staff at the Oakham shop offered good advice and were patient with all my questio... See more

Rated 5 out of 5 stars

Great collection information and very quick. Collected at Oakham store and option to have email receipt taken. However, no receipt received. Email was correct but appears system failed. If offered, sh... See more

Rated 4 out of 5 stars

My Trek Domaine electric bike was built to a good fit after time spent on the 'measuring' shop bike. I stipulated tubed wheels but it arrived for final build with tubeless, these were changed no prob... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store
  4. Running Store

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • South Street, LE15 6HY, Oakham, England, United Kingdom

  • 0333 006 8833

4.9

Excellent

TrustScore 5 out of 5

652 reviews

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4.9

All reviews

(652)

4,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience buying my new bike

Fantastic experience buying my Domane SL 7 with Sigma Sports! From the initial consultation, through to collection, Kane, the store supervisor was really helpful and took his time to help and explain things so i got the right setup for my needs. Professional, knowledgeable, and brilliant customer service throughout. I will definitely be back!

August 22, 2026
Unprompted review
Rated 2 out of 5 stars

Gold service disappointment

Gears were not indexed properly was ghost shifting immediately, changed my perfectly good expensive gold chain which I didnt ask them to.

August 11, 2026
Sigma Sports - Oakham logo

Reply from Sigma Sports - Oakham

Hi Chris

Thank you for taking the time to leave a review. We appreciate all customer feedback and take it seriously as part of our commitment to continually improving our service.

I was concerned to read your comment regarding the replacement of your gold chain, as this does not align with our records of the service. During the inspection, our mechanic identified that the chain was worn and recommended that it be replaced. Our records indicate that the required replacement parts were discussed with you and agreed upon before the work was carried out.

We have a clear policy of obtaining customer approval before replacing any parts, precisely to avoid any misunderstanding around additional work or costs.

Following the service, your bike was test-ridden by our Head Mechanic and was operating correctly at that time.

I also note that new inner gear cables were fitted during the service. Although we pre-stretch new cables when fitting them, they can settle slightly during the initial period of use and may subsequently require some minor re-tensioning. This is a normal part of the bedding-in process.

We would be very happy to take a look at this for you. If you would like to bring the bike back into the store, we can check and re-tension the cables as a complimentary service while you wait.

We hope this helps clarify the work carried out, and we would welcome the opportunity to ensure everything is operating as it should.

Many thanks,

Zoe
(Oakham Store Manager)

Rated 5 out of 5 stars

Great service

Great service. Good choice of premium apperel that I was looking for. Initial interest ion with in store staff (Oakham) and online chat gave me good guidance on garment sizing. Item I ordered was out of stock, but was notified within a couple of days it was back in stock - delivered promptly once order confirmation was processed. Very pleased with Sigma’s service.

August 12, 2026
Rated 5 out of 5 stars

Brilliant bike fit with Andrew

I had a great bike fit with Andrew.
Having had a year plagued with injuries, I visited Sigma for a bike fit. Andrew really helped me, I left not only with a much better bike position and fit, but also really understanding what had changed and why.
He coached me into improving my position on the bike, the result is that I feel like I have more power, and most importantly am enjoying my cycling again.
I would really recommend, best bike fit I’ve ever had!

August 1, 2026
Rated 5 out of 5 stars

Excellent Service and Great Products

I had a fantastic experience with Sigma Sports. The website was easy to navigate, the product range was extensive, and I found exactly what I was looking for at a competitive price. My order was processed quickly and arrived well packaged and on time. The customer service team were also very helpful and responsive when I had a query. Overall, a smooth and professional shopping experience from start to finish. I would highly recommend Sigma Sports to anyone looking for quality cycling equipment and excellent customer service.

June 24, 2026

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