!!!New accounts take 1 week !!!!Manager lacked communication with ISO or not even email back when we have a questions . !!!!!! SAM application was too old to used underwriting rejected it !!!!!!!!... See more
Company replied
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See what reviewers are saying
The Customer Service Rep was very knowledgeable. However, their hands were tied when it came to resolving my issue. My CPA needs an invoice and statement for the new PCI compliance fee of $9.95. Th... See more
This was a very dreaded task - changing bank accounts for our business. I emailed support and was promptly supplied the forms that needed to be completed and the information on what additional needed... See more
12/01/25 update, they are so crooked they just debited my bank $75.00 for a $1,000 order last month that they shut down my account, refunded my customer from the money they were holding but yet debit... See more
Company details
- #245 of 251 best companies in Non-Bank Financial Service
- #49 of 51 best companies in Payment Service
Written by the company
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
Contact info
4100 West Royal Lane, Suite 150, 75063, Irving, United States
- 8009441399
- support@signapay.com
- signapay.com
3.1
Average
108 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help from our local rep
Great help from our local rep. Eric Steigner. Thank you for all of your help!!!
July 24, 2025
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No response.
July 17, 2025
terrible
terrible, the app sux, they do payouts when they feel, fees are ridicules, worst processing company ive ever dealt with
June 28, 2025
Customer service is terrible
Customer service is terrible. We use one of their services Swipe Simple which is great but there is zero information stating that swipe simple is a part of Signapay. They started to bill me monthly for compliance not being completed after 1 year but they will not respond to tickets submitted where I can not log in to take the compliance info. They need to be more forthcoming with their relationship and co-brand with Swipesimple on their emails and they need to have a phone number where people can get assistance with inability to login not just state they will send to sales person who never calls then never respond to tickets submitted online.
July 15, 2025
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Unexpected price increase
I am not a fan of the increase in price. My fee went up 66.6% without much warning.
July 15, 2025
Good customer service
Good customer service, Will is always there to answer any questions we have.
June 5, 2025
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Great Customer service
Great Customer service. Whenever you have a payment issue or program request, it is quick and easy to open a trouble ticket and they respond in a timely manner.
June 10, 2025
I am still waiting for someone to get…
I am still waiting for someone to get back to me to assit me with my log in info to get my statements
May 28, 2025
got a new machine and you guys cant set…
got a new machine and you guys cant set it up i need someone to help me on this matter
May 22, 2025
So far I have not had any issues
So far I have not had any issues. Just operator error. If we get the Quick Books thing figured out, so I can integrate the Valor Portal and Quick Books...that would be wonderful
May 21, 2025
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run a way from this scam
May 2, 2025
Unprompted review
FEE WAS GOOD WHEN WE STARTED
FEE WAS GOOD WHEN WE STARTED AND NOW BEING CHARGED 6%! ALWAYS HAPPENS.
April 16, 2025
From start to finish everyone has been…
From start to finish everyone has been very friendly and helpful. Ford has been awesome to work with!
April 15, 2025
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They were understandable knowledgeable…
They were understandable knowledgeable and was able to solve my dilemma in an expedient Time frame. I highly recommend them
April 9, 2025
Great Service
Every time I have had any issues with my merchant account, one call and it is fixed.
March 28, 2025
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