!!!New accounts take 1 week !!!!Manager lacked communication with ISO or not even email back when we have a questions . !!!!!! SAM application was too old to used underwriting rejected it !!!!!!!!... See more
Company replied
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See what reviewers are saying
The Customer Service Rep was very knowledgeable. However, their hands were tied when it came to resolving my issue. My CPA needs an invoice and statement for the new PCI compliance fee of $9.95. Th... See more
This was a very dreaded task - changing bank accounts for our business. I emailed support and was promptly supplied the forms that needed to be completed and the information on what additional needed... See more
12/01/25 update, they are so crooked they just debited my bank $75.00 for a $1,000 order last month that they shut down my account, refunded my customer from the money they were holding but yet debit... See more
Company details
- #245 of 251 best companies in Non-Bank Financial Service
- #49 of 51 best companies in Payment Service
Written by the company
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
Contact info
4100 West Royal Lane, Suite 150, 75063, Irving, United States
- 8009441399
- support@signapay.com
- signapay.com
3.1
Average
108 reviews
Hasn’t replied to negative reviews
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Not a good Merchant to use
Working With Signa pay Compliance is a Pain. Scan after scan after scan. Trying ti issue Refunds to Customer is a Joke! You need to talk to Tech Support. Signapay does not respond to email. Tech support is weak at best! Seem to have marginal tech employees. Avoid if you have other choices.
March 1, 2025
Reply from SignaPay
We apologies for your diffculties with refunds to your customers, we take customer support very serious here at Signapay. We will look into this situation and make any correction deemed necessary, thank you for your feedback.
Very disappointed.
March 5, 2025
Reply from SignaPay
Please reach out to our custom service department. They have been trying to contact you to handle your issue. We are very concerned when a merchant has any issues. Thank you.
It’s beyond difficult to change my…
It’s beyond difficult to change my banking information and I’m just going to close my account. Horrible service
February 21, 2025
good customer service
February 7, 2025
Reply from SignaPay
Thank you for the response, we always strive to provide excellant customer service.
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Daily reports
We have waited for 2 months now trying to get our daily reports emailed to us. Originally we received these, but no longer do. And we have made numerous requests for this change
February 6, 2025
Trash customer service
Trash customer service, I can’t even change the landing account for my batches.
January 25, 2025
Reply from SignaPay
We take these concerns very serious, thank you for your response, we will be researching this incident.
Ever since I was introduced to Derick…
Ever since I was introduced to Derick my life became easier.
January 25, 2025
Reply from SignaPay
Thank you for your response, Derick is an important person in our customer support team.
A the provider Rick Pernici is a good…
A the provider Rick Pernici is a good friend of mine and he suggest y’all that a square let somebody steal from me get alone and I gotta pay it back after 16 years of being with them that’s why I was treated from squatters that got my identity and abused my square and pretended to be me and squared back me up so I switched and y’all been great so far
January 24, 2025
Reply from SignaPay
Thank you for your response, It is always very import to hear from our merchants.
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Reply from SignaPay
Thank you for your response, we will be looking into this charge.
Very courteous and knowledgeable
Very courteous and knowledgeable. Willing to work with me on the problem. Thanks
January 23, 2025
Reply from SignaPay
We pride ourselves with our ability to solve our merchant's problems in a timely manner, thank you for your words.
Great service
Great service, prompt service and what I needed to get done was resolved in a very timely manner.
Thank you SignaPay
January 21, 2025
Reply from SignaPay
Thank you for the important feedback, we always strive for a one call solutions. Thank you.
Reply from SignaPay
Communication is very important, thank you for your response.
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Excellent Service and Communication
Excellent Service and Communication. I highly recommend this company as a Veteran.
January 9, 2025
Reply from SignaPay
Thank you for your feedback, communication is very important. We should always support our Veterans.
No Hidden Fees... Yea Righ
I have been with Signapay since 2022 they never tell me about annual fees. They just deduct it and tell me after.
December 5, 2024
We have called seve and it has…
We have called several times and it has all been good
December 5, 2024
Reply from SignaPay
Thank you, we strive to make each call we receive a high priority.
Reply from SignaPay
Thank you, we very much appreicate any feed back from all our merchants
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Good services
November 21, 2024
it is on the high end of the merchant services we have interviewed
customers complaining about he high rate of 3.99%
We will be switching services
November 20, 2024
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