!!!New accounts take 1 week !!!!Manager lacked communication with ISO or not even email back when we have a questions . !!!!!! SAM application was too old to used underwriting rejected it !!!!!!!!... See more
Company replied
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See what reviewers are saying
The Customer Service Rep was very knowledgeable. However, their hands were tied when it came to resolving my issue. My CPA needs an invoice and statement for the new PCI compliance fee of $9.95. Th... See more
This was a very dreaded task - changing bank accounts for our business. I emailed support and was promptly supplied the forms that needed to be completed and the information on what additional needed... See more
12/01/25 update, they are so crooked they just debited my bank $75.00 for a $1,000 order last month that they shut down my account, refunded my customer from the money they were holding but yet debit... See more
Company details
- #245 of 251 best companies in Non-Bank Financial Service
- #49 of 51 best companies in Payment Service
Written by the company
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
Contact info
4100 West Royal Lane, Suite 150, 75063, Irving, United States
- 8009441399
- support@signapay.com
- signapay.com
3.1
Average
108 reviews
Hasn’t replied to negative reviews
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I’m getting charged fees even through…
I’m getting charged fees even through the customer is paying
April 16, 2024
The rep I spoke to handled my issue
The rep I spoke to handled my issue. Great customer service!
April 5, 2024
Great company
Great company. When you have an issue there is alway someont to help resolve the problem and when you send in a request they always get back to you in a timely manner. Very helpful with everything.
March 9, 2024
Reply from SignaPay
Thank you for the feedback!
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!!!New accounts take 1 week
!!!New accounts take 1 week
!!!!Manager lacked communication with ISO or not even email back when we have a questions .
!!!!!! SAM application was too old to used underwriting rejected it
!!!!!!!!! Prices list terminals cost to ISO did not provide
March 13, 2024
Reply from SignaPay
Please contact our Partner Services team at partners@signapay.com so we can assist you with setting up new accounts. Our ISO Support Team is here to help you board merchants quickly and efficiently.
I’ve sent four emails and haven’t…
I’ve sent four emails and haven’t gotten a response yet
February 28, 2024
Reply from SignaPay
Thank you for your feedback; if you are experiencing any issues addressing your concerns, please contact our Customer Service team. Thank you.
Love this company
Love this company !
Great people and spot on service !
February 28, 2024
Unprompted review
Reply from SignaPay
Thank you, Chris!
Awesome service
Our rep Matthew Lombardo is always quick to respond whenever I have questions and he always has answers. SignsPay makes being a business owner who does 80% of their business with credit card transactions a breeze! Highly recommend!
February 17, 2024
Reply from SignaPay
Always a pleasure to help our merchants, thank you!
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Not sure if refund has gone through
Not sure if refund has gone through, so I can't really write a complete review
February 10, 2024
Reply from SignaPay
Please reach out to our Customer Service team to check the status of your refund. Thank you.
I have been over charged and double…
I have been over charged and double charged from 1/2023 to 1/2024.
February 1, 2024
Reply from SignaPay
Thank you for this feedback, can you please reach out to our Customer Service team so we can verify your payments?
Processor support is a huge plus for sales agents
I always receive great help from Customer Support and Tech Support when needed. So do my merchants which is very important!
Also very good help with details of my merchants chargebacks when needed. SignaPay is responsive to both it's sales agents and merchants.
February 15, 2024
3 or 4 attempts to get our tax…
3 or 4 attempts to get our tax documents from signa pay….absolutely terrible service
February 9, 2024
Reply from SignaPay
A third party processes our tax documentation for merchants, and your request was sent to them to resend your information. If you have yet to receive it, please reach out to the Customer Service team so we may escalate the issue and provide you with your documents.
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Where always there to help me through…
Where always there to help me through the setup process.
February 14, 2024
I sent a request in a week ago
I sent a request in a week ago, and still no response yet.
February 13, 2024
Reply from SignaPay
According to our records, our Customer Service team made several attempts to reach you to complete the process for your request. If you need to complete this request still, please contact Customer Service again. Thank you.
Alex was very helpful and walked me…
Alex was very helpful and walked me through set up.
January 31, 2024
I never received a response to my…
I never received a response to my request for my user name
January 13, 2024
Reply from SignaPay
Hi Lisa, I checked the service ticket where you requested a username, and you are correct; our Service Representative failed to provide you with the login information you needed.
I will have a Support Manager contact you personally to help you log in.
Thank you for your feedback; we will use this to educate our team.
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Bad experience with the local guy that…
Bad experience with the local guy that has my account …he never picks up the phone …he never ,never.never response to my phone calls and messages …super weird
January 11, 2024
Reply from SignaPay
Albion,
We would love the opportunity to work with you to resolve your issue. Please get in touch with us at your convenience so we can help find a solution that works.
Reply from SignaPay
Kinjal, we would love to hear more about your experience. Can you please let us know how it did not live up to your expectations?
Just aggravated while it's take time to…
Just aggravated while it's take time to get money that IA seating out there
January 10, 2024
Reply from SignaPay
Thank you for the feedback, Bobby; we'd love the chance to speak and try to make things right and understand how we can do better. Please reach out to the Quality Assurance Team at support@signapay.com. Thank you.
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