silverado.co.uk Reviews 173

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Silverado in Guildford is an absolute gem of a jewellery shop. I recently visited to have a new chain fitted to my Alex Monroe silver pendant, and the whole experience was seamless. The team handl... See more

Rated 4 out of 5 stars

The bracelet is lovely, I had previously bought this for item as another present for a friend. I do think the box/packaging could be a little better as the bracelet slides around indside, so didn’t l... See more

Company replied

Rated 5 out of 5 stars

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a diffe... See more

Rated 5 out of 5 stars

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very qui... See more

Company details

  1. Jewelry Store
  2. Costume Jewelry Shop

Written by the company

Independent family-owned jewellery business


Contact info


4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Rated 5 out of 5 stars

I recently brought a necklace that I’d…

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a different chain and replaced it for me. She was super helpful and I absolutely love the necklace! Will definitely buy from here again ☺️ thank you

June 24, 2025
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Rated 5 out of 5 stars

Great service

I placed an order for a pair of earrings whilst i was on holiday and i accidently selected to collect from store when i wanted the earrings to be delivered to my home address. I messaged to explain my mistake and i received a reply almost immediately to say not to worry and that they would post the earrings to my home address . They also delayed posting until the day before i returned from my hols .. Thank you Emma from Brighton store .

June 25, 2025
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Rated 5 out of 5 stars

Excellent service

I was very happy to find the necklace I was looking for at Silverado. It was easy to order and arrived in good time. It was nicely packaged. I would definitely shop with Silverado again.

June 23, 2025
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very quickly (which was just as well as I had left it late) and they were even nicer than they looked on the website - thank you!

June 19, 2025
Rated 5 out of 5 stars

Great choice of products

Great choice of products - special pieces that are affordable.
Staff are super friendly - they gave me a call when my order was ready to be picked up.
Will be back again very soon no doubt.

June 1, 2025
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Rated 5 out of 5 stars

Online order

I ordered two pieces online for click and collect at my local store, which was super easy. The next day I had a phone call to say that unfortunately the pieces weren't in stock at that store but they could ship them from the Lewes store. This was absolutely not a problem, but everyone I spoke to was so lovely and helpful that they deserve to be recognised. I would definitely order again and recommend Silverado to anyone for quality and service!

April 28, 2025
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Rated 1 out of 5 stars

This was a present

This was a present. Ordered it on Sunday night hoping it would arrive Tuesday or Wednesday morning as it was meant to be 24 hours delivery.
It did not arrive until Wednesday 2pm and therefore was too late for my sisters birthday. My sister was so disappointed to not have any presents especially as this was a special birthday

March 17, 2025
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Reply from silverado.co.uk

Hi,

We're so sorry to hear that your delivery arrived later than expected. We sent it Royal Mail 24hr Tracked but they failed to deliver until the following day. Best wishes, Silverado

Rated 5 out of 5 stars

Very happy customer on all points x

I ordered the small pearl stud earrings. They came beautifully presented, very quick delivery and the earrings themselves are stunning.
I also ordered the large silver hoops, but I haven't worn them yet, but they are of a lovely quality. Would definitely use this company again.

March 24, 2025

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