silverado.co.uk Reviews 173

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Silverado in Guildford is an absolute gem of a jewellery shop. I recently visited to have a new chain fitted to my Alex Monroe silver pendant, and the whole experience was seamless. The team handl... See more

Rated 4 out of 5 stars

The bracelet is lovely, I had previously bought this for item as another present for a friend. I do think the box/packaging could be a little better as the bracelet slides around indside, so didn’t l... See more

Company replied

Rated 5 out of 5 stars

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a diffe... See more

Rated 5 out of 5 stars

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very qui... See more

Company details

  1. Jewelry Store
  2. Costume Jewelry Shop

Written by the company

Independent family-owned jewellery business


Contact info


4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Rated 5 out of 5 stars

Great Service

I purchased an egift card as a gift, I wanted to print it to put it in a gift bag rather than send it via an email. I contacted the shop who were very helpful and said the manager would look into it. This was right at the end of the day. The manager resolved it for me, and emailed me that evening. Excellent service, friendly and efficient. I love their jewellery and have purchased many items over the years, and now love giving egift cards as gifts. Would recommend visiting the shop in Bond Street.

May 30, 2024
Rated 5 out of 5 stars

I have just received 5 star treatment…

I have just received 5 star treatment ⭐️⭐️⭐️⭐️⭐️
I was having trouble with my gift card, I email the company, who promptly got back to me and even offered a human conversation about the issue!!!! I phoned and it was dealt with Kate, a lovely human! Who sorted it all out.
Could not be happier with the level of customer service.

April 8, 2024
Unprompted review
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Rated 3 out of 5 stars

Only a web voucher…

Phoned shop to enquire about gift vouchers, confirmed could order online. Ordered gift voucher online as a gift, was unaware this voucher was only for online purchases and not in shop

March 1, 2024
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Reply from silverado.co.uk

So sorry to hear about this misunderstanding, we sell both online and shop vouchers on the website but this should have been made clearer to you on the phone. We will happily redeem the online gift voucher in-store, please contact us at shop@silverado.co.uk if you would like help with this.

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Rated 2 out of 5 stars

Disappointing

I was not shown the item upon collection, simply handed the bag. Having opened the earrings, they appear different to the web image displayed. Having bought these earring previously, they are not as high quality as before. It’s disappointing, as earrings cannot be returned. If I’d have been shown them, I’d have changed my mind; so likely a chosen approach.

November 1, 2023
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Reply from silverado.co.uk

Hello Zoe, we're so sorry to hear that you were unsatisfied with the earrings, but if you want to return them for an exchange or refund we would be happy to help you.

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Rated 5 out of 5 stars

Brilliant service

Amazing service, ordered a gift online, the shop emailed me and asked if I wanted a personalised message to be added, arrived the following day beautifully packaged.

October 11, 2023

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