Silver Shuttle Reviews 

The shuttle was on time, convenient and inexpensive way to go to/from Heathrow!

Excellent service and the lady driver (sorry I didn't catch her name) was very nice and helpful. I ordered a shared shuttle and it was a nice surprise to get one to myself at no extra cost. It was very handy for me as I was a solo traveller with 4 large suitcases and having door to door service from the airport to my hotel was very helpful and took all the stress out for me.

We had trouble navigating a reservation online so placed a call which was promptly answered. Our info was cheerfully taken and was confirmed online, then we received a number of reminders. The van arrived a few minutes early and got us to our terminal in short order. The driver was very helpful and friendly.
We would definitely recommend.

Everything happened as it was stated on their website. The driver was courteous. There is nothing one could do about London's traffic, our driver did a good job getting us where we needed to be.

Arrived into LHR terminal, and requested pickup about 2 hours after the flight arrived. We were never told the meeting point and no freephone number was provided to us on the confirmation. Happily, we had access to an arrivals club, and the staff was kind enough to call for pickup point. We arrived at pickup point, and waited over 45 minutes. No one ever showed up. We returned to the club and had the staff call again. We were told that someone would be there in 15 minutes. Indeed they were, but obviously they begged someone to come and get us. He was rushed and rather annoyed about the heavy traffic getting into the West End. He said that our reservation was never given to anyone-thus our long wait for no one to arrive. He was polite and we were grateful that he accepted the assignment to pick us up. Very frustrating, and not the experience that I previously had with Silver Shuttle (which was great!)

The car arrived on time as scheduled and we made it to the airport without any problems.

All the good things were wiped out by the fact that the car was almost half an hour late. When you want to catch a flight nothing else really matters.
This is the second time during last two months that I am dissatisfied with the service. Is Silver Shuttle sliding down?

It was my first time to reserve a Taxi thru. The Internet. I had some apprehension & reservations. But once I found my driver, I was placed at ease & found the car & the service to be excellent. In fact my flight had arrived an hour early, and to my surprise, the driver had come an hour earlier to pick me up. The only problem was that on his sign, it didn't say Silver Shuttle, it had another name, & we had spent sometime looking for each other.

This experience was a bit odd from the start. At pickup at Heathrow, driver never offered to assist with baggage, and seemed more concerned about his parking fees, at one point rushing along nearly 50 meters ahead of us. While the drive into London was uneventful, once in the van, the driver was unable to locate our hotel, despite his two GPS devices, and two calls on my cell phone (at international calling rates) to the hotel concierge to give directions. Finally, knowing we were near the hotel, we abandoned the van and made it to hotel on foot. Followup to a complaint to Silvershuttle were lackluster, and did not result in a resolution. At this time, billing is in dispute via credit card company.

Punctual, Friendly driver, no difficulties

It was my first time to use this company...car came on time and they also called me a few times and sent me mail before, it was in very good condition( clean and good smelling inside) driver was very polite and helped me with all laugage.. Also price for me was ok! I will use it again when i return to London

This is the first time I used Silver Shuttle and I can honestly say that they were wonderful. The driver was on time (even a bit early), very courteous and pleasant, and drove carefully. I had the same driver both to and from the airport. I would definitely use this service again and I would definitely recommend this service to my friends.

I've used this company several times now and so far have had a smooth and flawless experience. Drivers are helpful and polite and the rate is just unbeatable! Could not ask for more. Thanks xx

Best price. Arrived on time and sent notifications. Had a private car straight from home to Heathrow at 5AM for only 33 pounds (I live at south east London, an hour away from LHR).
Just perfect.

My wife and I had used Silver shuttle a couple of times before.
Both times we had been left waiting at the airport on arrival home.
This time we were picked up 45mins late for our transfer the the airport. No fault of the driver but this definitely added stress to the journey.
We contacted SS customer services to claim our 10% discount for our return trip. They were very helpful and sorted this out for us.
But once we landed we were told we had been booked on a saver fare. Meaning we would be travelling with other passengers. I have never booked this before and would never book this service, especially after travelling for 30 hours. The last thing we wanted was to have to detour to drop someone else off home before us. All we wanted to do was get home asap. I was furious. The lady I spoke to on the phone was very helpful although could not get hold of the manager to sort things out. Luckily for us the other passengers were already an 90 mins late and so the driver kindly took us home anyway. Cheap fares but not worth the hassle. We won’t be using Silver Shuttle again.

I used Silver Shuttle based on a friend's recommendation to drop and pick me up from Heathrow Airport while going on holiday. Coincidentally I got the same driver both ways. He was on time, friendly, carried my bags and even offered to check my flight status and terminal. I usually use Uber but Silver Shuttle was less expensive and the service was comparable, if not better. Would definitely recommend it to anyone else.

My scheduled pick up time was 8.20am according to my email confirmation I received the night before but the driver said he had 7.55am so was calling me at 7.50. So naturally I was not ready & had to rush as the driver could only wait 10 mins. Not a good start to my trip.

Me and my friends went from an apartment at London city centre to Heathrow airport. The service was excellent: the driver was on time, helped us with all the luggage and was a good conductor. We arrived on time to our international flight for a fair price.

Really good service. Always on time, flexible and good price. I'd recommend them to anyone looking for a good option for airport transport.

The driver was prompt, polite, and courteous. The car was clean and comfortable. I will definitely use Silver Shuttle again.