Silver Shuttle Reviews 

I flew in from Australia at 5.20am on a Saturday so needed a car rather than the usual tube. The service was very good. The only bad points were that the driver was not visible when I arrived at T5 so I had to phone Silver Shuttle to get him to find me, and the car smelt of cigarettes.
Other than that, it was a very quick journey to central London and the driver was very courteous.
Recommended - and only £35.

Excelent service and attention to costumer service. Good prices.

This is a nice service to have upon arriving and departing Heathrow. Takes away all the guess work re tubes and taxis. Our plane was late and the driver called me immediately when we landed and met us 10 minutes later - great! However, when we were to be picked up to be taken back to Heathrow, our driver was 30 minutes late. I wasn't called by the company, but I called them and he eventually showed up - traffic problems often can't be avoided. We made our flight in plenty of time, because they do schedule pickups to allow plenty of time for issues like traffic.

I had a great experience with this company and would recommend it and use it again for travelling to and from the airport.

VERY BAD AND WORSE OF ALL SHUTTLE SERVICE

I book on Silver shutter for my trip to London Heathrow Airport. I got both SMS and email reminder for the pick up time and it was punctual and the service is really good

I did not know that drivers must wait an hour and a half for passengers to arrive to the meeting point, so, as I did not want my driver to be waiting for me, I booked my shuttle at 17:30, when my flight arrival hour was 16:00. It took me only half an hour to get to the meeting point, so I called the office to ask if I could take an earlier car, the person said that I should wait until 17:30, since that was my booking time. I understood that and proceeded to wait for an hour. Since I did not see any sign with my name, I called a bit after an hour later, I was told my driver would arrive in ten more minutes. Forty minutes later I call again and they tell the driver just parked. By the time we leave the airport, it's been more than two hours waiting and three long calls to the office, since they left me on hold for several minutes. After all, the driver was nice, but I am not OK with the received service.

I waited until today, the day my trip ended, to write you to let you know how the wrong info given to me by one person of your team made me lost 140,00£ on december 25th (Christmas day).

I had schedule your service for the 25th, at 8 pm. In the morning I received an email saying that the driver was allocated. I found it weird and call the number that was on the email.

I was informed that the service was done at 8 am and charged and so I asked what we could do, if I could reschedule the service because my dad had never traveled before and barely speak english and he knew there would be someone waiting for him at the arrivals.

As the person on the phone told me there was nothing the company could do because you don't accept same day booking, so, I had to hire a taxi to take me to the airport and bring me and my dad back to the hotel (on Christmas day).

And so I did. I arrived there at 7:45 and started looking for my dad. I called the immigration to check if he was stopped by them, I checked with the airline... I stay looking for him for more than one hour.

Then, when there was nothing else I could do, I called the hotel and my father was there and he was taken to the hotel by your driver.

I spend 140,00£ plus 3 hours, all because someone of your team told me the service was done and there was nothing you could do.

That is all I have to tell you. I am really dissapointed with your service.
My trip started in a very bad way.

I have used silver shuttles for airport pick ups and they are fantastic, however, experienced extreme dissatisfaction when the shuttle arrived 30 minutes late when leaving for the airport, my flight details specified needing to be at the airport 3 hours before and the shuttle picked me up 15 minutes before the 3 hour mark.

I will be using silver shuttles for an airport pickup again tomorrow morning, let's hope all goes according to plan!

The service was punctual and efficient. And There was a plus: 40 minutes after having arrived in my accomodation, the driver knocked again on my door. He had my handbag, which I had left in the car. He drove back to my accomodation just to leave it - on a Christmas Day!!
Very generous and kind.
Thank you!

Convenient and fast door to door. All for about half the price of a taxi. Highly recommended.

This is my first time using Silver Shuttle & I will definitely be a repeat customer.

My flight was delayed but the driver was there waiting at the information area Heathrow T3.

He was professional, courteous & helpful. I arrived Dec. 26th so traffic was light & I was the only passenger of the shared ride. It was fast run to my hotel. Driver helped with bags at each end of the journey and we had a very pleasant conversation en route.

When I booked online (whilst in LA) I mistakenly double booked & my error was corrected with lighting speed after I emailed Silver Shuttle's customer service. Great & fast response. Best customer service I've encountered in a while. Highly recommended.

Good! Satisfied.

Very polite helpful and knowledgable driver.

I used them twice in London. Both times the drivers were waiting on me. They helped me with my luggage and were also polite. The vehicles used were in good condition and big enough to hold my family's luggage. Both chauffeurs were excellent drivers and I felt safe in their hands.

Using Silver Shuttle made our experience to the UK extremely easy and worry-free. As it was our first time in London, I was nervous about getting around, especially when carrying a lot of luggage. Silver Shuttle met us right outside of baggage claim at the scheduled appointment time and dropped us off right in front of our hotel. There was very little heavy lifting to be done. The drivers each handled the road safely, never making me wary. I would recommend this service without a doubt!

Maybe grater clarification where to wait for pick up ,eg hotel lobby ,concierge etc

Always absolutely in time, friendly staff

The driver was exactly on time, the service was quick, and he was friendly. Absolutely nothing to complain about.. wish I could say the same for the airline!

I had 2 excellent journeys with Silver Shuttle on the 6th & 7th of December. I was taken 15 miles from LC Airport to Essex & returned the next day, my Driver was friendly, polite, courteous & a humorous character who drove a very warm, spacious, clean & comfortable cab calmly & safely among somewhat mad traffic! It was good value for money & I would recommend Silver Shuttle to anyone. 5 stars!