Simpleglasspipe Reviews 306

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the durability and unique designs. Many consumers appreciate the competitive pricing and the wide selection available, making it easy to find what they need. The ordering process is frequently described as smooth and efficient, with many people noting the fast and well-packaged delivery. However, some customers also noted issues with damaged or broken items upon arrival, suggesting that packaging could be more secure. A few other people also felt that their orders were not fulfilled correctly or that an item had an unusual smell.

What people talk about most

Product

People report positive experiences with product quality and selection. Customers consistently praise the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Users describe positive interactions with quality. Many customers praise the thick, durable, and excellent... See more

Order

Clients share positive opinions on order. Many customers appreciate the easy and quick ordering process, with... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down best online glass shop. Ive been ordering from sgp for a year now and everytime I get quick delivery, very well packaged. Extremely well actually. And if there's any issues the customer ser... See more

Rated 5 out of 5 stars

The ease of shopping and navigating the site is ultimately the goal of all parties. That said, satisfaction achieved. There's a rather modest selection of various methods and uses for any consumer to... See more

Rated 5 out of 5 stars

Online order went smooth. Purchase shipped quickly. I received a damaged item. I emailed them and in less than one business day a replacement was shipped. Excellent costumer service.

Rated 5 out of 5 stars

Great products, Great prices and amazing service. Easy and quick ordering process and it was delivered 2 days early and packaged perfect. Items were in great shape, very happy with my purchase and wil... See more


Company details

  1. Hookah Store

Information provided by various external sources

Largest Online Headshop in Texas!, Bongs,Oil Concentrate Pipe,Tobacco Pipe,Sex Toys, Pyrex Oil Burner pipe,Herb Grinder, Lighters,Vapes,weekly New Products,Discreetly Shipping from TX.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

306 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

High quality glass for fair prices

I was able to find good high-quality glass pieces and Adapters that are no longer available locally. These are better glass and better prices anyway than what I was getting prior to this so I’m very happy with my order. It only took a few days as well via USPS I believe seems like a good honest company with solid/fair prices all around . Im actually about to place a second order now to try out some other options this time ;)

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

I put an order they charge me twice…

I put an order they charge me twice today I didn’t even give tracking order number or anything say I just purchased my order!!!now trying to call or txt about refunding my money but I got no respond in inbox or call go straight in voicmail

October 16, 2024
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe


There is no duplicate charge in this case. It appears the customer may be confusing pending transactions with actual charges. The sale was declined, and any pending transaction will automatically be removed by the end of the day.

Rated 1 out of 5 stars

Even though I have had five or six…

Even though I have had five or six orders successfully from simple glass pipe the last time I ordered My mail was stolen and I asked him for a refund because I didn't get it. They refunded it because it was insured but now they will not let me ever order from them again. I suppose they will not answer me but three orders in a row have been canceled since they had to pay back the money that was stolen from me. I didn't like it either. It upset me very much. So I guess it upset them so much. They can do business with me anymore. I didn't do it a criminal did it. I'm not the criminal and I have had successful orders at least five since I got $300 and something points. I spent over $360 at their store already but they cannot. Didn't let me order again because they had to pay back $27.99 on an order that I never received and they had insured. I guess they're holding it against me now. I cannot get an answer. They do not have a phone service. They will not text back. They will not answer emails. They just phone won't answer anything. This is not a good company because I thought it was before until I asked for a refund and now I can't do business with them ever again. Well how dare them accuse me or blame me for my mail being stolen by criminal. Not my fault. Call the police. Not my fault but you are holding into me responsible by not letting me order from you anymore. Answer my email

September 25, 2024
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

We issued a full refund to the customer without asking any questions. Additionally, we reserve the right to refuse service or sales to anyone. Like many small business owners, we aim to avoid the hassle of handling email floods or receiving negative reviews, which is something we work hard to prevent. Thank you for understanding.

Rated 5 out of 5 stars

Great quality and great craftsmanship!

I have placed a few orders with this business and they have always offered fast, reliable shipping and your order is ALWAYS packaged and handled with care so you don't need to worry about your order being ruined or arriving to you destroyed. This product was especially crafted well, the quality has only improved ever since I became a customer. They make their products well and package them in the best way so that you receive your order in perfect condition. The quality is well worth every penny because it's hard to find good craftsmanship for this price so it's a great value. I definitely recommend this small business!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Deal!

I have purchased from them twice in the past 6 weeks and was very pleased both times. The pipes are of good quality, function well, and were delivered quickly (within 3 days of ordering both times). Additionally, nothing was broken upon arrival. I will be a repeat customer in the future!
Thanks SGP! :)

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

You can't beat it.

If you're looking for glass pipes & accessories this is the place to go. There's a white price point but there's not any junk. There are high-quality affordable item, sale items. There are higher quality and higher price items to some very expensive pieces. There is free shipping over $100, easy returns & exchange. Shipping is through the post office typically but they fill the order so fast it comes in a few days. You can't beat it. by far the best shop on the Internet

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Quality, fast and discreet

The product I ordered was easy , fast and simple to order. Shipping was free and fast. I received my order within 3 days of ordering it. The package was delivered safely with no problems. Item was exactly as I ordered. Quality product no thin cheap glass. I would recommend this company if you need discreet and fast this is your company. Above all this company is not a scam.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

I only received part of what I paid for…

I only received part of what I paid for and now I'm being hassled about getting everything I ordered because they say they need a picture for proof. I cannot take a picture of a product that is not there. I have restrained from writing a bad review until now because I've never had an issue before. I'm not sure what changed but this is absurd. I ordered five glass pieces in a set of 5 and the box delivered only had 3 in it. They initially responded to my first email regarding this matter saying it should not have happened and they were going to send out the missing parts. Then they ghosted me for over a week and wouldn't respond to any emails or text messages I sent them and just said what I stated above when they finally did respond again. “They need a picture for proof”. I just want what was promised by them when I placed the order from their website. No more, no less! It's not rocket science! I'm a little upset at the moment and trying very hard to restrain myself from saying what I want to say. I'll leave it at that.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Quality A+, returns A +

Excellent quality. Everything I’ve given from there lasted 10x longer than from any shop locally. Recommend the pink bubbler, works great and lasts..
Returns are done simple, just snap a pic, don’t use the damn thing first, send it to the email where the website tells you to and get a new one or choose something similar in price. I have had a few arrive broken ( it happens) and immediately took pics sent them off and got replacements or I asked for something different and guy that. Of course don’t think k I’ll get a $4 bubbler break it and ask for a $69 water one to replace it. They ain’t stupid

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quick Delivery

Cheap, fast delivery! One glass pipe was broken on arrival but that's not their fault! Otherwise I'm happy will buy again!

July 17, 2024
Unprompted review
Rated 3 out of 5 stars

The experience placing the order was…experience was decent

The experience placing the order was nice, I got my item delivered two days before the estimated date. That was nice. But the second time I used the pipe, it cracked on me. I didn't used a damp cloth like most of the people tell me I should. I just lighted up the pipe, I hear a crackling sound and to my surprise I see a crack from end to end.
It was a little bit upsetting but I understand that glass is glass and there's nothing that would have prevented this from happening. I'll still order a different one not the same kind.

July 9, 2024
Unprompted review

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