Simpler Law Reviews 6,974

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I spoke today with Kayleigh she was…

I spoke today with Kayleigh she was very thorough with the questions I asked regarding my last will and testament She did not rush me and gave me the answers. She was delightful to chat with as-well as being patient and professional.
Regards Jayne

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough company

I would just like to pass on my thanks and appreciation to a very nice man that helped put together a will and LPA. His name is Will and he was very patient, courteous and thorough the whole process so far with this company, has been very thorough and reassuring. I can highly recommend their services.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I felt that Sean was very patient and…

I felt that Sean was very patient and took time to explain the process in stages. I had a few concerns about my kids and how they would cope when i die as they all have autism. I now feel confident that I've made the correct decisions throughout the whole process. I've spoken to my kids and they are also happy with my decisions in the help and support they will get when the time comes.
Thank you Sean

April 22, 2026
Rated 5 out of 5 stars

Piece of mind!

The gentleman I spoke with was called Will, it was a great appointment, he explained in detail all aspects of the “Will Process”. Any questions I had I had no problem putting them to Will and he would explain more in detail. I thoroughly enjoyed the appointment and learnt a lot! As I said to Will I was happy to go away following the phone conversation and explain the whole process back to my father. He would then have the piece of mind that his daughter has a plan going forward.

April 22, 2026
Rated 5 out of 5 stars

I contacted simpler law to draw up a will

I contacted simpler law to draw up a basic will so that there was a clear and concise understanding of what I wanted after my death. This was done very quickly and accurately and my documents are safely stored for later use. I was kept informed throughout the process. I liked the way that I could do everything via telephone conversations so that I didn’t have to attend at any offices in person. Staff were very helpful.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Joe was really friendly and helpful. He took the time to explain in detail the different aspects of my will, which was what I needed

April 20, 2026
Rated 5 out of 5 stars

Highly recommend Simpler Law.

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained things in detail without rushing. He also gave examples of different scenarios that helped me reach my decision. I am so glad I went with Simpler Law I highly recommend them.

April 21, 2026

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