Simpler Law Reviews 6,974

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happily recommend

Our consultation with Will was very informative, helpful, concise and with good humour throughout. Mirror wills sorted in no time at all. I’d be happy to recommend Will and Simpler Law to anyone needing your affairs put in order. 😎

April 20, 2026
Rated 5 out of 5 stars

the process was easy staff friendly…

the process was easy staff friendly helpful and explained things in simple terms which was great did all they said in fair time and followed up to make sure all was correct very happy with service provided and highely reccomend

April 21, 2026
Rated 5 out of 5 stars

Michael's Will Skills

Michael explained everything clearly and easy for my 82 year old mother to understand She was really impressed at the way he spoke to her and how he put her at ease

April 20, 2026
Rated 5 out of 5 stars

Simpler Law Representative

Your representative in Swansea was very helpful, with explanation regarding the plan which suited me. He was very friendly and patient, repeating some of the information, where needed.

March 13, 2026
Rated 5 out of 5 stars

I had the best customer service with…

I had the best customer service with Shane today. He was excellent and explained everything in terms I could understand. The whole process was simple and straightforward. Shane didn’t rush anything and took time to go over my wishes. 10 out of 10 Simpler Law I’d definitely recommend you 100%

April 16, 2026
Rated 4 out of 5 stars

Be careful, there are added charges

It was going well until we hit the PoA. Over £600 for a standard document. The low price is the hook - just be aware, it's not as cheap as it leads you to believe. No problem with the solicitor, he was great. Just a tip, buyer beware

April 9, 2026
Rated 5 out of 5 stars

Excellent experience 🙂

This company was amazing.I had been considering a will for ages and was stopped in the supermarket by Simpler Law consultant and signed up!Sean called exactly on time and explained everything perfectly.I was a bit nervous but Sean spoke clearly and explained everything perfectly.It was simple and easy and at an excellent price.A very good experience 5*.A great relief to finally get it done and so easily.Thankyou

April 15, 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Highly recommended.

We were called at the exact time stated.
From start to finish everything was explained about our wills,
The representative spoke clearly and concise and we were given plenty of time to think before answering.
I would definitely recommend Simpler Law.

April 14, 2026

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