Simpler Law Reviews 6,974

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! Jack was very informative and explained everything extremely well to help us make an informed decision best suited to our family circumstances. Would highly recommend this company.

April 13, 2026
Rated 5 out of 5 stars

Outstanding consultation

We received an excellent telephone consultation today from Shane at simpler Law.
The call was pleasant and very informative clear and patient. I would recommend simpler law to anyone who requires a consultation for a will.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Will was AMAZING

Will was AMAZING, friendly service, nothing was too much trouble. He answered all our questions and gave us great advice. Highly recommend to all. Well done Simply Law. Mr A.Thompson B.E.M.

April 9, 2026
Rated 5 out of 5 stars

Friendly

Friendly, simple explanations, phoned on time . Made the process of writing a Will pain free.

April 10, 2026
Rated 5 out of 5 stars

Asset Protection Trust

I had a home visit with a lovely lady Charlotte she was very friendly and was made to feel at ease. She talked through every step of the procedure I was interested in and answered all questions when asked.

April 10, 2026
Rated 5 out of 5 stars

Highly Recommend

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave us the relevant information so we could make informed decisions on what we needed without being pushy.

April 10, 2026
Rated 5 out of 5 stars

Very efficient

Very efficient . Called when said they would . Explained everything. Consultant Joe was very pleasant and friendly guiding us through the process .

April 9, 2026
Rated 5 out of 5 stars

I had the pleasure of meeting with…

I had the pleasure of meeting with Sophia today at Cannon Park Shopping Centre. A very knowledgeable lady who explained all aspects of Will writing . Happy to have signed up and am able to tick something off my "to do" list. Delightful lady - would highly recommended. Thank you!!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

We found the full process of taking out…

We found the full process of taking out a mirror will was very easy and well explained Shane was very helpful and explained everything in full detail.
Normally I’m very weary but simply law was brilliant and would highly recommend them.
John lambert

March 23, 2026
Rated 5 out of 5 stars

A very easy process

The whole process was so easy. I was worried but should not have been. I got a call from the office to confirm the appointment and told what information to have to hand. Mr Alex Brotherton rang me on time , explained everything so simply , was very kind , friendly , very thorough and answered any questions I had. I would not hesitate to recommend this company , also done at a very reasonable price , thank you .

April 8, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look