Sisustajankoti.fi Reviews 97

TrustScore 1.5 out of 5

1.7

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Company details

  1. Furniture Store

Written by the company

Suomalainen huonekaluliike edullisilla tuotteilla ja tehokkaalla toiminnalla. Asiakaspalvelumme auttaa ammattimaisesti.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

97 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I ordered from sisustajakoti.fi, received frim Vida XL

I ordered a bed from sisustajakoti.fi, which prides to be Finnish. My follow code did not work, the bed just appeared, fortunately I was home to receive it. I said this to the deliverer who did not seemed surprised that I didn’t receive information. The package is labeled Vida XL, which is a different company. Hopefully the bed assembles, but I will never order again from neither one Vida XL or sisustajakoti. Just doesn’t seem trustworthy, sustainable or anywhere near fair.

November 25, 2025
Unprompted review
Sisustajankoti.fi logo

Reply from Sisustajankoti.fi

Thank you for your feedback, and we are sorry for the inconvenience.

We are a Finnish company, and all customer service and consumer rights are handled under Finnish law. Some products are shipped directly from our European suppliers, such as VidaXL, which is why their name may appear on the package. This does not affect your rights as our customer.

We apologize that the tracking code did not work and that you received no delivery notice. We will review this with our logistics partner.

If you have any issues with the product or assembly, our customer support is here to help.

Kind regards,
Sisustajakoti.fi

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Rated 1 out of 5 stars

unfortunately a failure!!

unfortunately a failure!!! Absolutely nothing to do with the photo!! I don't even give a half star rating

October 11, 2024
Unprompted review
Sisustajankoti.fi logo

Reply from Sisustajankoti.fi

Hei,

Ikävä kuulla, että tuote ei vastannut odotuksia. Valikoimassa on lähes 50 000 erilaista tuotetta ja teemme jatkuvasti laaduntarkkailua parantaaksemme myynnissä olevia tuotteitamme ja poistamme myynnistä heikkolaatuisia tuotteita.

Yst. terv.,
Sisustajankoti.fi

Rated 1 out of 5 stars

Impossible to reach a customer service

I order a product and unfortunately didn’t read the reviews of the company beforehand. Very difficult to get in touch with the customer service. Impossible. The statement of “48 hours” for the reply is a complete lie.
I tried to contact them two times through the form on the website and two times via email. No response. Still waiting

Edit: They replied only when I posted my review here.

October 10, 2024
Unprompted review
Sisustajankoti.fi logo

Reply from Sisustajankoti.fi

Hello,

We have replied to you. Please check your email spam folder if our messages have ended in there.

Best regards,
Sisustajankoti.fi

Rated 1 out of 5 stars

Absolutely horrible quality of…

Absolutely horrible quality of furniture, we bought 4 beds for our summer cottage and it was the worst beds i ever saw. First of all - after opening the package we saw dirty parts, they seem to collect dust for ages before been sent to us, but it was not all - instructions do not match to details, broken pieces and scratches on most of parts, holes in wrong places, in some places where holes would have to be they were just missing. To be honest i started to think to send it straight to fire, that would be the best use for this bed. Picture which was made for this teak bed was just generated as from what we got there is not way to make such picture. The other bed had broken part already in package and scratches on other parts. After contacting shop support and request to exchange it they had suggested us 20Eu as compensation. Beds are far away and i have no possibility to return them or it is gonna take more than 21 day, so i basically just lost money. Never buy from this company, total money waste, I could not expect it from Finnish company, what a shame.

February 15, 2024
Unprompted review
Sisustajankoti.fi logo

Reply from Sisustajankoti.fi

I am sorry for the bad quality of the beds you have received. We have offered full refund in exchange of the beds. Please contact our customer service to organize return shipping. You have more than 21 days to organize the return. 21 days is the time period when you need to contact us to let us know that you want to return the products and that is what you have done. Please contact our customer service for more details.

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