Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Fast response to my worries about…
Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipped so just refuse delivery. But arrived day after , I worried again because the English isn't great but it works well so far , only used once , I'm happy
January 30, 2026
Unprompted review
Reply from SIXPAD
Dear Gillian,
Thank you for taking the time to share your experience with us. We really appreciate your honesty and are pleased to hear that everything worked out well in the end.
We understand your initial concerns and worries — it’s completely natural to be cautious when making an online purchase. We’re glad we were able to respond quickly and that your order arrived promptly. Most importantly, we’re delighted to hear that the vacuum is working well for you so far and that you’re feeling happy with your purchase after using it.
If you have any questions as you continue using your SIXPAD, or if there’s anything at all we can help with, please don’t hesitate to contact us at 24h@sixpads.uk
We’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
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Love my new sixpad cordless
Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for emptying as there is a tendency for that to be a bit messy, especially for dust particles in the air, rather defeats the point of the hepa filter …… just an observation and possible future consideration. It was a good price and as stated very happy to have it, one of my better decisions. 😃
Jeanette
January 27, 2026
Unprompted review
Reply from SIXPAD
Dear Jeanette,
Thank you very much for taking the time to share your feedback — we’re delighted to hear how happy you are with your new SIXPAD cordless vacuum. It’s great to know that you’re pleased with both the suction and the battery life, and that you feel confident you made the right decision.
We also really appreciate your thoughtful and constructive suggestion regarding a removable bag. Feedback like this is extremely valuable to us, and I can assure you that all customer observations are carefully reviewed and shared with our product development team for future consideration.
Thank you again for your support and for choosing SIXPAD. If you ever need any assistance or have further feedback, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
EXCELLENT PRICE FOR AN EXCELLENT PRODUCT 👍 👌
From day 1 of ordering my sixpad cordless vacum, it has been a pleasure 🙏 not only did I receive a great price 👍 it is really good, tracking, and customer service hes been second to non...amazing . I did my research and sixpad came out top for cordless vacums, this product, and with good reason too. It does everything and more? And so light to use, i have heart failure, had a stroke, and other illnesses that stop me from using my corded vacum .... honestly if your thinking about going cordless look no further?Easy to use, with excellent suction and strong parts that are so easy a child could do it.its even better than my corded shark. ? Wont be buying anymore from them after this purchase... also theres a bracket you can attach very easily to wall , to keep it safe, and to charge, when not in use, and no plug hole near, ? Don't worry the battery slips on and off so easy, you can charge it anywhere , although it does stand up on its own, when not in use ?without falling over, which is great... the vacum picks up almost everything, i even suck up my smellies when finish with from the ottomisser , keep it smelling fresh ... also you get parts for upholstery, car, and many other items that we clean, as transforms into a hand held...they really have thought about us consumers... also the dust see-through container isn't big and bulky, yet it holds quite a lot, and so easy to empty and clean ... I had a slight problem, but was sorted out straight away. Customers service, really are second to non...so good at every opportunity. I would give 10 🌟 if I could. Thankyou sixpad, your all amazing, I know your products will do really really well now?... and many years ahead... all the best from 1 lucky customer to have found you.who as told so many people, family and freinds, am sure you will be getting more buys... thankyou very much.
January 25, 2026
Unprompted review
Reply from SIXPAD
Dear Ms Julie Harris,
Thank you so much for taking the time to share such a detailed and heartfelt review. Your kind words truly mean a great deal to all of us at SIXPAD UK.
We’re absolutely delighted to hear how much the SIXPAD cordless vacuum has helped you and made everyday cleaning easier and more comfortable. Knowing that its lightweight design, ease of use and strong performance have had a positive impact — especially given the health challenges you mentioned — is incredibly rewarding for our entire team.
It’s also wonderful to hear that you’ve appreciated the thoughtful features, from the removable battery and wall bracket to the range of attachments and how easy the machine is to maintain. We design our products with real homes and real users in mind, so feedback like yours reassures us that we’re doing the right things.
I’m especially pleased that when you experienced a small issue, our customer service team were able to resolve it quickly and smoothly. Providing friendly, reliable after-sales support is something we take great pride in, and your comments reflect that perfectly.
Thank you as well for recommending us to your family and friends — that trust means more to us than any form of advertising. We’re truly grateful to have you as part of the SIXPAD community and wish you many years of happy use with your vacuum.
If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I lost a filter and contacted customer…
I lost a filter and contacted customer service and found the who;e experience both simple and quick and was provided with a replacement part at no cost.
An excellent and timely resolution highly recommend
November 20, 2025
Unprompted review
Reply from SIXPAD
Dear Lorraine,
Thank you very much for your kind review! We are delighted to hear that your experience with our customer service team was simple, quick, and that your replacement part was provided promptly at no cost.
Your feedback is greatly appreciated and motivates our team to continue delivering the best possible service. We are committed to ensuring every customer has a smooth and positive experience with our products.
Thank you again for sharing your experience and for recommending us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
Faulty hoover
Hoover became faulty contacted customer service got a reply straight away.
Offered guidelines & solutions to help solve the problem but unfortunately nothing seemed to help.
I was therefore sent a replacement Hoover within a matter of days.
Absolutely fantastic customer service
from Sam.
January 14, 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for taking the time to share your experience! We are delighted to hear that our team, and Sam in particular, were able to respond promptly and provide a replacement unit quickly.
Your feedback is greatly appreciated and motivates us to continue delivering the best possible service to all our customers. We are committed to continually improving and ensuring that every interaction is as smooth and helpful as possible.
Thank you again for your kind words and for trusting us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
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Replacement unit
I had a problem with the Sixpad unit we purchased. I was very impressed that the matter was dealt with so quickly and efficiently.
January 14, 2026
Unprompted review
Reply from SIXPAD
Dear Mike,
Thank you very much for your kind review! We are delighted to hear that the replacement unit was handled quickly and efficiently, and that you were satisfied with our service.
Your feedback is greatly appreciated and motivates our team to continue providing the best possible support to all our customers. We are committed to continually improving and ensuring that every experience with our products is a positive one.
Thank you again for sharing your experience and for your trust in us.
Warm regards,
David
Product Manager
SIXPAD UK
battery life limited on fast button,and…
battery life limited on fast button,and the only way to get a good clean up is to have it on fast.My house is no different to any other and i live alone,no family with dirty feet etc,i am constantly getting clogged pipes, and have to poke out lumps of dust especially the bottom end, just dust but it gathers as i believe the motor is too weak to suck it up to the top.I am disappointed as i needed a lightweight vaccuum due to back issues and arthritis.
March 19, 2025
Unprompted review
Reply from SIXPAD
Dear Sue,
Thank you very much for taking the time to share your experience. We are truly sorry to hear that the vacuum cleaner did not meet your expectations, and we completely understand your frustration, especially given your back and arthritis concerns.
Please rest assured that we are fully committed to ensuring you receive the support you need. We take feedback like yours very seriously and want to make sure this matter is resolved. To assist you properly, we kindly ask that you contact the store’s customer service team directly. They are best placed to:
Investigate your unit and check if it is working correctly
Provide guidance on preventing clogging and optimizing performance
Offer repair, replacement, or other solutions if needed
We understand that issues like this can be disappointing, and we want to actively help you find a solution. Once you contact the store team with your order details, they will respond promptly and work with you to resolve the situation.
Your satisfaction is our priority, and we are dedicated to making sure your concerns are fully addressed. We truly appreciate your understanding and thank you again for giving us the opportunity to improve.
Warm regards,
David
Product Manager
SIXPAD UK
Had the vacuum nearly two years the…
Had the vacuum nearly two years the after sales dept sent a replacement part without equivocation via text . The part arrived within days . Fantastic service
January 19, 2026
Unprompted review
Reply from SIXPAD
Dear Jm,
Thank you so much for your wonderful review! We are thrilled to hear that our after-sales team was able to provide you with a replacement part promptly and efficiently.
Your satisfaction is very important to us, and it’s great to know that you were happy with the service. Feedback like yours really motivates our team to continue providing the best possible support to all our customers.
We truly appreciate your loyalty over the past two years and want you to know that we are committed to continually improving and doing even better in the future.
Thank you again for taking the time to share your experience.
Warm regards,
David
Product Manager
SIXPAD UK
This is a scam company
This is a scam company. Do not buy anything from Sixpad. It's a con
March 19, 2025
Unprompted review
Reply from SIXPAD
Dear Paul Shead,
Thank you for your message.
We’re very sorry to hear that you’ve had a negative experience. We take all customer concerns seriously and would like to help resolve any issues.
However, at this time we do not have any information regarding your order, as we have not received any previous contact from you and cannot identify your purchase. To allow us to assist you effectively, could you please provide your order number?
Once we have your order details, we can forward your case to the merchant’s customer service team, who will be able to investigate the issue and provide a resolution.
We sincerely hope you will contact the store directly or provide your details so that we can assist you. Your feedback is important to us, and we want to ensure any problems are addressed promptly.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
David
Product Manager
SIXPAD UK
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Impressed so far
So far, so good.. Order arrived in timely fashion.. Was needing a new hoover that would work well as I've two cats. I've only had it a few days and loved the ease of assembly and the powerful suction on the high setting.. Having the two cats.. can end up with lots of fur about :) Was amazed how much it picked up . So long to my ancient , falling apart hoover.. Was reasonably priced as well especially when using the pay in 3 feature on Paypal..
Thanks again
Karen
January 11, 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're impressed with your new vacuum and that it's working well for you and your two cats. We completely understand how important it is to have a vacuum that not only works efficiently but also saves time – especially when dealing with pet hair!
We truly appreciate your positive comments about the ease of assembly and the powerful suction, and we're glad that the Pay in 3 feature on PayPal made your purchase even more convenient.
Your satisfaction means a lot to us, and we’re constantly striving to improve our products and services. We'll continue working hard to provide even better products for our customers. We’re so glad we could make your cleaning experience easier!
If you ever need any assistance in the future, don’t hesitate to reach out to us. We're here to help!
Thank you again for your kind review. We look forward to serving you again soon!
Warm regards,
David
Product Manager
SIXPAD UK
Great company to deal with
Great company to deal with. Love my SIXPAD vacuum, so powerful and easy to use. Highly recommend this company if you are needing to replace your vacuum soon.
January 2, 2026
Unprompted review
Reply from SIXPAD
Dear Pauline,
Thank you very much for your lovely review and recommendation.
We’re delighted to hear that you’re enjoying your SIXPAD vacuum and that you find it powerful and easy to use. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
If you ever need any assistance or have any questions in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Good vacuum for cleaning ,
Good vacuum for cleaning ,the one big fault we had was the flexible hose on the cleaning head split after only a year of using it twice a week we could have been unlucky with this ,but I managed to take to take to pieces and repair
January 3, 2026
Unprompted review
Reply from SIXPAD
Dear Kevin,
Thank you very much for sharing your feedback.
We’re pleased to hear that overall you’ve found the SIXPAD vacuum effective for cleaning. We’re sorry to learn about the issue with the flexible hose — while occasional wear can occur with regular use, it’s great that you were able to repair it yourself. We always strive to design our products to be durable and user-friendly, and your comments will help us continue to improve.
Should you encounter any further issues or need assistance in the future, please do not hesitate to contact us at 24h@sixpads.uk
— we will be happy to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Exceptional value for money
After a hugely costly vacuum which kept letting me down I decided it was time for a change and researched vacuums and read so many reviews. The only one that was consistently and seemingly genuinely high in the ratings was the Sixpad. I have now owned one for about six months and honestly cannot fault it or the company's staff (Sam). It is so light to handle, easy to use and efficient. The amount of dirt it picks up in seconds is embarrasing. (in my defence I did have a cat and now just have the dog and myself). Emptying the dust chamber couldnt be easier and cleaning filters a doddle. Battery easily lasts on med power for seven large ish rooms without loss of suction or power.
Sam in customer service is quick to respond and so very helpful. (I lost the black sponge filter) Straight away he said he would replace it foc even though I offered to pay. Is the sixpad vacuum value for money? - it is exceptional and it is British. I cannot rate it highly enough. Thank you Sixpad.
December 31, 2025
Unprompted review
Reply from SIXPAD
Dear Philippa,
Thank you ever so much for your detailed and kind feedback.
We’re absolutely delighted to hear that your SIXPAD vacuum has consistently exceeded your expectations over the past six months. It’s wonderful to know that you find it light, efficient, and easy to maintain, and that Sam in our Customer Service team was able to respond quickly and helpfully. We’re especially pleased that the replacement black sponge filter was sent out promptly, without causing you any inconvenience.
Your generous comments about both our product and our team mean a great deal to us. At SIXPAD UK, we are committed to delivering high-quality products alongside outstanding support, and it’s incredibly rewarding to hear that this has made a real difference for you.
Should you ever need any further assistance or advice, please do not hesitate to get in touch at 24h@sixpads.uk
— we’ll be delighted to help.
Warm regards,
David
Product Manager
SIXPAD UK
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Great customer service…
A small crack opened up in the plastic tube in the the vacuum head, I contacted six pad, who requested a photo. I sent them a photo as requested, they very quickly came back with an offer to replace the head, free of charge, which I accepted. Fantastic service
December 23, 2025
Unprompted review
Reply from SIXPAD
Dear Mr Barnes,
Thank you very much for taking the time to share your experience with us.
We’re pleased to hear that our team was able to assist you promptly and resolve the issue by arranging a replacement vacuum head for you without any charge. Providing quick, fair, and hassle-free support is something we strongly believe in, so it’s wonderful to know that this came across in your experience.
Your kind words about our service are greatly appreciated, and we’re glad we could ensure everything was put right for you with minimal inconvenience.
If you ever need any further help or advice, please don’t hesitate to contact us.
Warm regards,
David
Product Manager
SIXPAD UK
In all a very satisfactory purchase
The vacuum cleaner works well, and is perfect for my fairly small (700 sq. ft) London flat. I can vacuum the whole of it, on full power, on one battery charge. However a larger premises might have to be done in two parts, charging the battery midway, or else maybe one could acquire a second battery.
Best of all, though, is the top level and very personal attention I received from Customer Services, both before I made the purchase when I had a question which was very satisfactorily answered and recently, after I'd been using the vacuum cleaner happily for some time, an attachment which had suddenly developed a problem was quickly replaced free of charge. In all I can recommend the SIXPAD vacuum cleaner, and you can be sure that if you do have any issues with it they will be dealt with quickly!
December 19, 2025
Unprompted review
Reply from SIXPAD
Dear Joanna,
Thank you very much for taking the time to share such a thoughtful and detailed review.
We’re delighted to hear that the vacuum cleaner suits your London flat well and continues to perform as expected. It’s especially pleasing to know that our customer service team was able to support you both before your purchase and later on when you experienced an issue with one of the attachments.
Providing clear advice, personal attention, and prompt aftercare is something we take great pride in, so your comments truly mean a great deal to us. We’re glad the replacement was arranged quickly and helped ensure you could continue using your vacuum without interruption.
Thank you again for your recommendation and your trust in SIXPAD. Should you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Must Have SIXPADExcellent cordless vacuum in every way…
Excellent cordless vacuum in every way brilliant value for money.
Customer service very efficient
Strongly recommend
December 15, 2025
Unprompted review
Reply from SIXPAD
Dear Vivian,
Thank you very much for your kind review and recommendation.
We’re delighted to hear that you’re so pleased with your SIXPAD cordless vacuum and that you feel it offers excellent value for money. It’s also great to know our customer service team met your expectations — efficiency and reliability are always our priorities.
Your support truly means a lot to us. Should you ever need any assistance, we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
This cordless Vacuum cleaner is ,I can…
This cordless Vacuum cleaner is ,I can only say a fantastic product and at the reduced Price on offer , a great deal. I have had reason to email the sales department, as the cup brush was missing on the inventry, this I am told will be retified as soon as stocks are replenished, and I have had a polite and respectfull service, the cordless vacuum cleaner is a very efficient and light to use and does the job perfectly on all serfaces, the dust compartment is easy to completetly dis assemble and can be washed out ( wich is not the case with the shark my friend has ) and so I can strongly recomend this Item.
December 17, 2025
Unprompted review
Reply from SIXPAD
Dear John,
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you’re enjoying your SIXPAD cordless vacuum and that you found it lightweight, efficient, and easy to maintain. It’s also great to know that our team was able to assist you politely and professionally regarding the missing cup brush — we appreciate your patience while stock is replenished.
Your comparison and recommendation truly mean a lot to us, as customer satisfaction and product performance are always our top priorities.
Thank you again for your kind words and support. Should you need any further assistance in the future, please don’t hesitate to contact us.
Warm regards,
David
Product Manager
SIXPAD UK
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BUYERS BEWARE - A Dubious company to make a purchase from
My ongoing saga began on the 11th August 2025 with my original review continuing through to today. Please, please, please do not make the same mistake I did and purchase a product from this company. If the product is faulty as mine was DO NOT EXPECT any redress to your benefit. They continuously lied about a refund both partial and full that never came. THEIR WORST ACTION WAS THEIR OFFER TO REFUND ME IF I WOULD AMEND MY ORIGINAL TRUSTPILOT REVIEW. Basically if I was prepared to lie and say they were a marvellous company I MIGHT get my money back. Think me a fool but my integrity is such, I refuse to sell it to this sham of a company. So please heed this posting. Look to their poorest reviews and base your decision to purchase upon those. There are numerous quality companies selling vacuum cleaners, with excellent customer services and guarantees that they honour. SIXPAD DO NOT HAVE good customer services. You can only deal with them by email, where English is not their first language. I have a suspicion they maybe AI generated.And do not expect them to honour their guarantee, as you will be, as I was sorely disappointed. No doubt you will see a Sixpad response to this review from Edward Blake making the same spurious comments about we tried this and that blah blah. I am more than happy to share my numerous emails with Sixpad to TRUSTPILOT. These will show a patient customer requesting politely to have his issues resolved. They show the ends to which SIXPAD will go to not make a refund. And of course try to bribe me with amending my original review to paint them as five star. So please heed my mistake, DO NOT PURCHASE THEIR PRODUCT.
December 15, 2025
Unprompted review
Reply from SIXPAD
Dear Craig Witcomb,
Thank you for taking the time to set out your concerns. I’m genuinely sorry that this situation has caused you such frustration.
I would like to clearly state that SIXPAD does not, and has never, offered refunds in exchange for amended or removed reviews. We fully respect the independence of Trustpilot and the importance of honest customer feedback. Any suggestion otherwise is not reflective of our policies or values.
We always aim to resolve issues fairly and in line with UK consumer regulations, and we regret that in this case you feel this was not achieved. We are more than willing to review all correspondence and order details again to ensure everything has been handled correctly.
If you would like this matter to be independently reviewed, we welcome Trustpilot’s mediation and are happy to provide our full email records and transaction history for transparency.
We appreciate you raising your concerns and regret that your experience did not meet expectations.
Warm regards,
David
Product Manager
SIXPAD UK
Great product
I currently have an upright SHARK hoover which is good but pretty heavy and awkward to cart up and down stairs. Bought the sixpad x80. It's so light and manouverable. The proof of the pudding is the dust it picks up and there was certainly a fair amount. Used the top power mode in 4 upstairs bedrooms and the hand held variation for the stair and still power in the battery. Only used a couple of times but initial impressions v good
December 10, 2025
Unprompted review
Reply from SIXPAD
Dear Iain Horne,
Thank you so much for sharing your experience with the SIXPAD S80 — we’re absolutely delighted to hear your early impressions have been so positive.
It’s great to know the S80 has made a real difference compared with your upright SHARK, especially in terms of weight, manoeuvrability, and the amount of dust it lifts. We designed it with exactly that ease-of-use in mind, so hearing it’s already proving itself on stairs and multiple rooms is fantastic.
I’m also pleased the battery held up well even on the higher power mode — that’s something many customers value, so your feedback means a lot.
If there’s anything you ever need, or if you’d like tips on getting the best performance from your S80 over time, we’re always here and happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
The hoover saga
It’s been a difficult period navigated with the assistance of Sixpads customer service.
The first order was, against my direction, left outside the front door and was stolen. Sixpads immediately sent a replacement. Unfortunately they used parcel force again and as far as I know the parcel is still in a hub.
Sixpads stepped in and sent yet another cleaner via Yodel and I finally got my cleaner.
The cleaner works very well and I recommend purchasing any product from Sixpads.
December 9, 2025
Unprompted review
Reply from SIXPAD
Dear Neil Davies,
Thank you sincerely for taking the time to share your experience — and what a journey it has been. I’m truly sorry for the inconvenience and frustration you faced along the way.
From the stolen parcel to the delivery issues with Parcelforce, none of that should have happened, and I genuinely appreciate your patience throughout the process. I’m glad that once we moved things over to Yodel, your cleaner finally reached you safely.
Despite all the setbacks, it’s wonderful to hear that you’re happy with the vacuum cleaner itself and that it’s working well for you. Your willingness to still recommend our products after such a complicated experience really means a great deal to our team.
If you ever need anything in the future — whether it’s support, advice, or accessories — please don’t hesitate to reach out. We’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
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