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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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I recently bought a Sixpad vacuum
I recently bought a Sixpad vacuum. I had a problem with a seal. I contacted the company who replied the following day. They sent a replacement part straightaway, no quibble or delay. I have had a very good experience with this company and definitely recommend them. Excellent service and customer satisfaction is a priority.
December 5, 2025
Unprompted review
Reply from SIXPAD
Dear Rebecca Norris,
Thank you very much for taking the time to share your experience — we’re delighted to hear your kind words.
I’m very pleased that our team were able to respond quickly and send the replacement seal without any delay. Providing fast and helpful support is something we take great pride in, so it’s wonderful to know that it made a positive difference for you.
Your recommendation and feedback mean a lot to us, and we’re thrilled to hear that your overall experience with SIXPAD has been so positive. Should you ever need any assistance in the future, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
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Amazing product and customer service
The customer service is so fast and reliable...had a problem with the lower hose on my vaccum cleaner which i have had for 6 months ... i sent a message and photos of the problem and a new part was sent straight away...i love this vaccum cleaner its so light and the suction is brilliant ...fingers crossed i wont have any future problems with it
December 4, 2025
Unprompted review
Reply from SIXPAD
Dear Maudy,
Thank you so much for taking the time to share your experience — we’re truly delighted to hear your wonderful feedback.
I’m very pleased that our team were able to resolve the issue with your lower hose quickly and efficiently. Thank you for sending the photos straight away — it really helps us speed up the process so we can get the right part to you without delay.
It’s fantastic to hear how much you’re enjoying your vacuum cleaner, especially its light weight and strong suction. We designed it to be both powerful and easy to handle, so your comments mean a lot to us.
Please rest assured, if you ever need any help in the future — fingers crossed you won’t — we’re always here and happy to assist.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad
I bought a new Sixpad S80 vacuum cleaner and had a slight problem with the electric brush.I could not believe how helpfull customer services were.They made a few suggestions and decided to send me a new part.This was successfull, and I would gladly recommend this company to everyone.They really do make you feel like a friend and not just any body.
November 27, 2025
Unprompted review
Reply from SIXPAD
Dear Tom Maher,
Thank you very much for taking the time to share your experience — we’re truly delighted to hear your kind words.
I’m pleased that our team were able to help resolve the issue with your electric brush so smoothly. We always aim to offer practical solutions first, and if a replacement part is needed, we’re more than happy to arrange it quickly so your vacuum can continue working at its best.
Your comment about feeling like “a friend and not just anybody” genuinely means a great deal to us. Providing attentive and human customer service is something we care deeply about, so it’s wonderful to know this came across in your experience.
If you ever need any further assistance or advice, please feel free to reach out at any time — we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Avoid at all costs
This mob sound as though they are a rebranded outfit from last year with a fake cordless review page. Order one product and get something different. Try to return and they charge you a restocking fee. Everything they do in thus regards breaks the consumer rights for online ordering. Check these out before using them and do not hesitate to report to police and consumer protection agencies and no, they are not a Danish company. Have a guess where
December 1, 2025
Unprompted review
Reply from SIXPAD
Dear Chris Stewart,
Thank you for sharing your concerns — I’m genuinely sorry to hear that your experience has left you feeling this way.
I want to clarify that we do not operate under any previous brand, nor do we run or influence any third-party review pages. We also certainly do not substitute products or seek to mislead customers in any way. If you received an incorrect item, that is absolutely something we will put right.
Regarding returns, we always aim to follow standard UK consumer-rights guidelines, and we’re more than willing to review your case to ensure everything was handled properly and fairly.
If you’re open to it, please contact us directly at 24h@sixpads.uk
with your order details so that we can investigate this fully and provide a proper resolution. We would genuinely appreciate the chance to address the situation for you.
Thank you for bringing this to our attention.
Warm regards,
David
Product Manager
SIXPAD UK
AWESOME!
Sam from Sixpad has truly amazed me. Had a faulty charger and wrote in to customer service to enquire about a replacement and where i could actually get them. Not only was the reply quickly responded, I was asked not to purchase a replacement but rather Sixpad would send me one for free. What other companies would probably have done would be to get me to buy a replacement or sell me something else to go along with it. Sixpad has done none of those and instead given me a replacement for free. In this modern era, its hard to find a business like Sixpad anymore.
December 3, 2025
Unprompted review
Reply from SIXPAD
Dear Zhuo Ran,
Thank you so much for sharing your experience — your kind words truly mean a great deal to us.
I’m delighted to hear that Sam was able to assist you so promptly and that the replacement charger reached you without any hassle. We firmly believe that when something goes wrong, the customer should never be left feeling inconvenienced or pressured to make an additional purchase. Your satisfaction and trust are far more important to us.
It’s wonderful to know that our approach made a positive impression. Thank you again for taking the time to write such a thoughtful review — it really encourages our whole team.
If there’s ever anything else you need, please feel free to contact us anytime.
Warm regards,
David
Product Manager
SIXPAD UK
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Well done Sixpad
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages.
The fur from our large Retriever can still be a problem but avoided by frequent checks on bin, etc.
In addition I noticed a small split in a hose nr the brush head. I reported this and Customer Service quickly sent me a new vac which was unexpected.
So well done!
November 29, 2025
Unprompted review
Reply from SIXPAD
Dear Sylvia,
Thank you very much for coming back to update your review — we truly appreciate it. I’m really glad to hear that our customer service team were able to help resolve the initial blockage issues and that things have been running more smoothly since.
Pet fur from a large Retriever can certainly be challenging for any vacuum, so your care and frequent checks make a real difference. I’m also pleased that our team could quickly replace the vacuum when you noticed the split hose — we always want to make sure you’re fully supported.
Thank you again for giving us the chance to put things right. If there’s ever anything else we can assist you with, please feel free to reach out at any time.
Warm regards,
David
Product Manager
SIXPAD UK
I needed a new HEPA filter and they…
I needed a new HEPA filter and they responded very quickly and supplied one without charge,
Can't fault that kind of response.
November 1, 2025
Unprompted review
Reply from SIXPAD
Dear Mason,
Thank you for sharing your feedback with us. I’m delighted to hear that our team was able to respond quickly and provide the HEPA filter you needed free of charge.
We truly appreciate your kind words — offering prompt, helpful support is something we take great pride in.
If there’s anything else we can assist you with, please feel free to get in touch anytime.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad didn’t give up trying to sort our problem out
Approx 8 months after buying this vacuum we had a problem with it. Sixpad suggested all sorts to try and help even sending out a new battery. Unfortunately this didn’t solve the problem. When I contacted Sixpad to let them know they immediately said they would send out a complete new vacuum. Fantastic service. Many thanks
November 23, 2025
Unprompted review
Reply from SIXPAD
Dear Debbie,
Thank you very much for taking the time to share your experience with us. We’re truly sorry that you encountered an issue after several months of use, but we’re glad we were able to work through it together.
I really appreciate your patience while we tried different solutions — and I’m pleased we could finally resolve it by arranging a full replacement for you. Your understanding throughout the process meant a lot to our team.
If there’s ever anything else you need, please feel free to reach out at any time.
Warm regards,
David
Product Manager
SIXPAD UK
Great product, excellent customer service
Vacuum cleaner was delivered quickly and works very well - it's quiet and easily manoeuvrable and the battery life is enough for us to clean the house fully. I managed to break part of the cleaner (my fault, not the product), and when I contacted the company they replaced the part free of charge - outstanding customer service.
June 2, 2025
Unprompted review
Reply from SIXPAD
Hi Donna,
Thank you so much for your kind feedback — we’re truly delighted to hear that you’re enjoying your vacuum cleaner. It’s great to know that the delivery was quick and that the machine has been working well for your home.
We’re also very glad we could help with the replacement part. Accidents happen, and we’re always here to make things as easy as possible for you.
If you ever need any further assistance, please don’t hesitate to reach out.
Warm regards,
David
Product Manager
SIXPAD UK
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Vacuum Cleaners
Let me get straight to the point.
The Vacuum Cleaner I purchased was the SIXPAD S80 and the following points noted.
The packaging was excellent on receipt. The design engineers had well thought out their product.
Now for the Quality, the plastic material and mouldings again are very good quality, well balanced lightweight, easy to assemble and use, I was also surprised with the Battery run time. Overall I would recommend this company and it's products.
June 3, 2025
Unprompted review
Reply from SIXPAD
Dear B.A. Charters-Rowe,
Thank you very much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your SIXPAD S80 has met — and even exceeded — your expectations.
It’s wonderful to know that the packaging, design, and overall build quality stood out to you. Our team puts a great deal of effort into ensuring that every part of the product feels well-engineered, balanced, and easy to use, so your recognition truly means a great deal to us.
We’re also pleased that the battery performance surprised you in a positive way. Feedback like yours encourages our entire team and reinforces the work we put into refining both the machine and the user experience.
Thank you again for your recommendation and for choosing SIXPAD. Should you ever need any assistance, please feel free to reach out to us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
My problem was addressed very quickly…
My problem was addressed very quickly and a replacement was offered which I accepted. The whole process was extremely helpful and lots of emails informing me of the process. Everyone was very happy to help and pleasant. I would highly recommend this company for excellence in customer service.
November 17, 2025
Unprompted review
Reply from SIXPAD
Dear Michael McNamee,
Thank you very much for your wonderful feedback. We’re truly pleased to hear that your issue was resolved quickly and that the replacement process went smoothly for you.
Delivering clear communication and genuinely helpful support is something we take great pride in, so it means a lot to know our team made a positive impression throughout. Your recommendation is greatly appreciated.
Should you ever need any further assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
I expected good things after reading…
I expected good things after reading the reviews but am very disappointed.
My previous vacuum clear was a Dyson so the Sixpad cannot compare .
The build quality is cheap .
Emptying the vacuum needs the filter to be removed as hair wraps round the drum and does not go in the collection area . Save up and buy something else .
September 18, 2025
Unprompted review
Reply from SIXPAD
Dear Hazel Murphy,
Thank you for sharing your experience with us, and we’re genuinely sorry to hear that the product didn’t meet your expectations. We fully appreciate that every household has different cleaning needs, and it’s disappointing to know that the S80 wasn’t the right fit for you.
We take all customer feedback seriously — especially regarding build quality and ease of emptying — and your comments have been passed on to our product development team for further improvement.
If you’re still experiencing difficulties or would like us to take a closer look at your unit, please feel free to contact us directly at 24h@sixpads.uk
. We’d be more than happy to assist and explore a suitable solution for you.
Thank you again for your time and for giving SIXPAD a try.
Warm regards,
David
Product Manager
SIXPAD UK
The connection to the battery broke off…
The connection to the battery broke off of my s80 got in touch with six pad they could not be more help full got straight back and resolved my problem by sending a replacement GREAT
November 14, 2025
Unprompted review
Reply from SIXPAD
Dear Keith Smith,
Thank you very much for taking the time to share your experience with us. We’re really pleased to hear that our team were able to help quickly and get a replacement sorted for you without any hassle.
We always aim to ensure that any unexpected issues are resolved as smoothly as possible, so it’s great to know the solution met your expectations.
If you ever need any further support or have any questions in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
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Poor quality product, small parts difficult to manipulate
I bought this vacuum believing it to be of Danish/ Europeas in original. It was made in China. Neatly packaged but I didn't even assemble it as I realised I could not manipulate the dust bucket and filters and the hose connectors looked flimsy. There also was a very limited guaratee. They communicated well and eventually agreed to a return. Returned at my cost with an additional 15% fee
October 13, 2025
Unprompted review
Reply from SIXPAD
Dear Ann Heard,
Thank you very much for taking the time to share your experience, and I’m truly sorry that the product didn’t meet your expectations. While we always hope our vacuum can suit as many customers as possible, we fully understand that not every design will be perfect for everyone — and we’re genuinely sorry this wasn’t the right fit for you.
We’re pleased to know that our communication with you was clear throughout the process, but we also regret that the overall experience still left you disappointed. Your feedback is incredibly valuable to us, and we’ll certainly take it onboard as we continue to refine both our product design and our service.
Thank you again for giving SIXPAD a try. If you ever need any further assistance in the future, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be here to help.
Warm regards,
David
Product Manager
SIXPAD UK
the vacuum would not work
I had an issue when using the vacuum. It would start then flash red for a blockage. I stripped the machine down and checked every section for a blockage but could find nothing. My husband also checked. I advised Sixpad of my problem and sent a short video. They asked me to check everything again which I did to no avail. They have sent me a replacement unit which I received yesterday. The customer service throughout was exceptional.
November 3, 2025
Unprompted review
Reply from SIXPAD
Dear Lindylou,
Thank you very much for taking the time to share your experience. We’re truly sorry for the trouble you encountered with your vacuum, especially after checking multiple times for a blockage — we understand how frustrating that must have been.
We’re glad that you reached out to us and provided a video, which was extremely helpful. Although the issue couldn’t be resolved through troubleshooting, we’re pleased that your replacement unit has now arrived safely.
Your kind words about our customer service mean a great deal to us. At SIXPAD UK, we believe that clear communication and prompt support are essential, and it’s wonderful to know that you felt well looked after throughout the process.
If you need any further assistance or guidance with your new unit, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Firstly the sixpad is a great cordless…
Firstly the sixpad is a great cordless vacuum. I managed to damage the battery when I knocked the vacuum over. Despite the damage being my fault sixpad have very kindly offered to send me FREE replacement.
That's what I call customer service.
November 13, 2025
Unprompted review
Reply from SIXPAD
Dear Mr Brough,
Thank you so much for your kind review — we truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re enjoying your SIXPAD cordless vacuum, and we’re glad we could help after the battery was accidentally damaged. Even when an issue isn’t caused by a fault with the product, we always aim to support our customers wherever we can, so it’s wonderful to know that our assistance made a positive difference.
Thank you again for your trust and for recognising our customer service. If you ever need further help or advice, please feel free to contact us at 24h@sixpads.uk
— we’re always here to assist.
Warm regards,
David
Product Manager
SIXPAD UK
Great vacuum and customer service
I order a vacuum from six pad which I am very happy with. Had an issue with ordering a new filter so contacted customer service and they sorted it out for me. Great communication.
November 13, 2025
Unprompted review
Reply from SIXPAD
Dear Mrs Preston,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you’re pleased with your SIXPAD vacuum and that it’s been working well for you.
I’m also very glad that our customer service team was able to resolve the filter issue quickly and smoothly. Clear, reliable communication is something we take great pride in, so your kind words mean a great deal to us.
If you ever need any further help, advice, or replacement parts in the future, please feel free to contact us at 24h@sixpads.uk
— we’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
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Great product
Delivery was first class and ahead of time. The product is well made, very easy to assemble and change tools and performance is first class. Overall a quality product with performance as good as my previous Dyson. Excellent value for money
November 12, 2025
Unprompted review
Reply from SIXPAD
Dear Roland Sables,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your SIXPAD vacuum has impressed you with its quality, ease of use, and strong performance.
It’s especially rewarding to know that you find it comparable to your previous Dyson — that means a great deal to us. At SIXPAD UK, we’re committed to offering innovative, high-performing products that deliver genuine value for money, and your review perfectly reflects that mission.
We’re also pleased that your order arrived ahead of schedule — our logistics team will be thrilled to know their efforts made a difference.
Thank you again for your trust and support. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
An alternative hoover
We were fed up with more expensive hoovers not delivering so decided to give this company a go. The hoover was delivered without any fuss and in quick time. It is working well and it is so good that you can clean the filters easily even thought we have a home with 2 dogs and one cat so quite a bit of fur. We lost one of the filters but the company have offered to send through a replacement free of charge, thank you. Its worth a try😊
November 10, 2025
Unprompted review
Reply from SIXPAD
Dear Janice Green,
Thank you so much for sharing your experience and for giving SIXPAD a try — we’re truly delighted to know that your new vacuum is working well and making a difference in your home.
It’s wonderful to hear that you’re finding the filter system easy to maintain, especially with your furry family members around! Our team was more than happy to arrange a replacement filter for you — we always want to make sure our customers can keep their vacuums running smoothly for years to come.
We’re genuinely grateful for your trust and recommendation. Should you ever need further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
First class product and service
First class product and service, replied to query very quickly and resolved it. This is the second Sixpad S80 vacuum purchased and would recommend it to anyone.
November 7, 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hall,
Thank you very much for your wonderful feedback and continued trust in SIXPAD UK. We’re delighted to hear that you’re enjoying your S80 vacuum and that our team was able to respond quickly and resolve your query.
Your recommendation and your decision to purchase a second S80 truly mean a great deal to us — it’s one of the best compliments we could receive. At SIXPAD UK, we’re committed to delivering both quality products and attentive after-sales support, and it’s incredibly rewarding to know that this has reflected in your experience.
Should you ever need further assistance or advice, please don’t hesitate to reach us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
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