Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality failed within 2 weeks
Poor quality failed within 2 weeks and seemingly impossible to contact
November 3, 2025
Unprompted review
Reply from SIXPAD
Dear Roger Clark,
Thank you for bringing this to our attention, and we’re very sorry to hear that your vacuum cleaner developed a fault so soon after purchase. That’s certainly not the experience we want our customers to have, and we completely understand how disappointing this must be.
Please rest assured that this issue falls fully within our after-sales service guarantee. In rare cases, a fault may occur due to transportation impact or internal component stress, but we’ll be more than happy to make things right for you.
Could you please contact us at 24h@sixpads.uk
with your order details and, if possible, a brief description or photo of the issue? Our support team will prioritise your case and arrange a swift resolution — whether that’s a replacement or another suitable solution.
Thank you again for your patience and understanding, Roger. We’ll make sure this is resolved promptly.
Warm regards,
David
Product Manager
SIXPAD UK
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Providing replacement part.
Its a great product and when the flexi pipe split in the brush head, we sent an image of it, and they despatched a new brush assembly right away. They also communicated well and provided tracking information to us. Happy customer!
October 31, 2025
Unprompted review
Reply from SIXPAD
Dear Peter Hamblin,
Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that you’re satisfied with both your SIXPAD vacuum cleaner and the support you received from our customer service team.
It’s great to know that the replacement brush assembly reached you promptly and that our communication and tracking updates met your expectations. At SIXPAD UK, we take pride in ensuring every customer feels fully supported — before and after purchase.
Your kind words mean a lot to us, and they motivate our entire team to continue providing efficient, friendly, and reliable service.
Should you ever require any further assistance, please don’t hesitate to reach out to us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
What an excellent customer service this…
What an excellent customer service this company has. I have never come across a company that has this high level of aftercare service. I had a slight issue with my product but I contacted them and nothing was a problem. They immediately got me a replacement part sent out. They kept me up to date with the delivery. If I could give more than 5⭐️’s I would
Cayla & your team keep up the excellent work 👏
October 24, 2025
Unprompted review
Reply from SIXPAD
Dear Jason Eames,
Thank you so much for your wonderful feedback — it truly means a great deal to all of us here at SIXPAD UK. We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved swiftly and smoothly.
Your kind words about our aftercare service and communication are greatly appreciated. At SIXPAD UK, we believe that excellent customer care is just as important as product quality, and it’s incredibly rewarding to know that our efforts made a difference for you.
I’ll be sure to pass on your appreciation to Cayla and the entire support team — they’ll be thrilled to hear your comments. Thank you again for your trust, generosity, and encouragement.
Should you ever need any further help or advice, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to assist.
Warm regards,
David
Product Manager
SIXPAD UK
nothing beats SIXPAD
great product - easy to use -value for money-excellent after sales service
October 1, 2025
Unprompted review
Reply from SIXPAD
Dear Sunny,
Thank you so much for your kind feedback — we’re absolutely delighted to hear that you’re happy with your SIXPAD vacuum and the service you’ve received.
It’s wonderful to know that you find it easy to use, great value for money, and supported by excellent after-sales care. At SIXPAD UK, we work hard to ensure that every part of our customer’s experience — from purchase to long-term use — feels simple, reliable, and worthwhile.
Your recognition truly means a lot to us, and we’ll be sure to share your kind words with the whole team. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
We love our vacuum cleaner
We love our vacuum cleaner, early this month the hose split in the brush split. I contacted the supplier and they asked me to send a photo.
They replaced the brush without any problems, they apologised for the inconvenience it caused but assured use all the way through that the part would be with us.
Can't fault this company for a great product and fantastic after care service.... WELL DONE to everyone concerned.
Regards
GH
October 17, 2025
Unprompted review
Reply from SIXPAD
Dear Ms Gill Holyoake,
Thank you so much for taking the time to share such a kind and thoughtful review. We’re truly delighted to hear that you’re pleased with both your SIXPAD vacuum and the support you received from our team.
I’m very glad we were able to replace the brush promptly and keep you informed throughout the process. We understand how inconvenient it can be when something goes wrong, so it’s always our goal to resolve issues as quickly and smoothly as possible.
Your recognition of our aftercare service means a great deal to everyone here at SIXPAD UK — feedback like yours keeps our team motivated to deliver the highest standards of care and reliability.
Thank you once again for your trust and encouragement. Should you ever need any further assistance, please don’t hesitate to contact us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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I love my Sixpad
I love my Sixpad!
Great suction, which is controllable, meaning that the battery has a long life between charges. The best feature is its light weight, easing the strain on my back. The Customer Services department was great when I misplaced the charger, immediately replacing it free of charge. A great product and company!
October 18, 2025
Unprompted review
Reply from SIXPAD
Dear Ann,
Thank you so much for your wonderful feedback — it’s a real pleasure to read your kind words. We’re delighted to hear that you’re enjoying your SIXPAD vacuum, especially its strong yet efficient suction and lightweight design.
It’s also lovely to know that our customer service team was able to assist you promptly with your replacement charger. At SIXPAD UK, we take great pride in providing not only reliable products but also the kind of attentive service that makes ownership effortless and enjoyable.
Your recognition means a lot to our entire team. Should you ever need any further support or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very grateful and impressed with their service
We had two tiny bits of plastic on the main pipe of our cordless vacuum snap where it hinges and so stopping it from locking it in place and effectively making it useless. I contacted SIXPAD to explain the issue and they provided a replacement pipe extremely quickly and without any discussion. Their communication throughout the process was excellent, I was very grateful and impressed.
October 17, 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you very much for your thoughtful feedback — it truly means a lot to us. We’re so pleased to hear that your replacement part arrived quickly and that our team was able to resolve the issue smoothly for you.
At SIXPAD UK, we believe that good customer service goes beyond just selling a product — it’s about standing by our customers whenever they need support. Your comments perfectly capture the level of care and efficiency we strive to deliver every day.
We really appreciate your kind words and trust in our brand. Should you ever need any further assistance or advice, please don’t hesitate to reach out to us at **24h@sixpads.uk** — we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Customer service and support has been…
Customer service and support has been very responsive.
October 16, 2025
Unprompted review
Reply from SIXPAD
Dear Michele Brewer,
Thank you so much for your kind words — we’re truly pleased to know that you’ve had a positive experience with our customer service and support team.
At SIXPAD UK, we take great pride in being responsive and ensuring every customer feels looked after from the moment of purchase through to after-sales care. Your feedback means a lot to us, as it reflects the standard of service we always aim to provide.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch at **24h@sixpads.uk** — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Battery only lasts about 5 mins before…
Battery only lasts about 5 mins before it needs recharging. Rubbish
October 13, 2025
Unprompted review
Reply from SIXPAD
Dear Gill Young,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience hasn’t been as expected. We take product performance and customer satisfaction very seriously, and I completely understand your concern.
Please be assured that this is absolutely covered under our after-sales service. In most cases, when customers experience shorter battery life than normal, it can be due to overcharging or minor damage sustained during transport — both of which we’re more than happy to resolve for you.
Kindly reach out to our official customer support team at **24h@sixpads.uk** with your order details, and we’ll make sure your case is treated as a priority. We can arrange either a replacement or a full inspection to ensure your SIXPAD vacuum performs as it should.
We genuinely appreciate you bringing this to our attention. At SIXPAD UK, we’re committed to standing behind every product we sell, and we’ll ensure you receive the level of service and care you rightfully expect.
Warm regards,
David
Product Manager
SIXPAD UK
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Sadly I have had nothing but issues…
Sadly I have had nothing but issues with my hoover, firstly the tube snapped it was replaced which is great then the battery failed waited for a new battery worked for 10 minutes and battery has failed again, have sent a few emails and they keep being rejected by recipient, so sorry this my only way of contacting now, I have been without a hoover for a few months due to this
They have now been in touch and they are replacing the hoover
August 7, 2025
Unprompted review
Reply from SIXPAD
Dear D Italy,
We’re truly sorry to hear about the repeated issues you’ve experienced — that’s certainly not the standard we hold ourselves to at SIXPAD. Thank you for taking the time to explain everything in detail.
It seems your earlier emails may not have reached our official service address, which could explain why they were rejected. Please contact us directly via **24h@sixpads.uk**, and we’ll make sure your case is handled as a top priority.
The battery failure you described is definitely not normal and may have been caused by damage during transport or an isolated fault. Once we receive your message, we’ll promptly arrange a replacement or full inspection to ensure everything works perfectly again.
Thank you for your patience and understanding — we’ll make sure this is resolved quickly once we’re in touch.
Warm regards,
David
Product Manager
SIXPAD UK
The delivery from Sixpad UK was speedy…
The delivery from Sixpad UK was speedy and the machine works better than I even expected. I lost the charger after a few days, and they sent a free one - great service.
October 1, 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear that your SIXPAD vacuum exceeded your expectations and that the delivery was fast and smooth.
We’re also pleased we could promptly provide a replacement charger — ensuring our customers receive helpful and efficient support is always our priority. Your support means a lot to us, and we hope your SIXPAD continues to make cleaning easier and more enjoyable.
Warm regards,
David
Product Manager
SIXPAD UK
This product is the best vacuum cleaner we have ever owned - In its class / style & size - It out performs the Shark & Dyson which are very similar vacs - But the SixPad is far lighter with an approx 20% more powerful suction
This product is the best vacuum cleaner we have ever owned - In its class / style & size - It out performs the Shark & Dyson which are very similar vacs - But the SixPad is far lighter with an approx 20% more powerful suction - Our SixPad is the only vac of this style & design that removes fluff off our shag pile carpets - We have just ordered our second SixPad - We keep one upstairs & one down stairs - Apart from the fact it is the only vac does what it says it will do it is less than half the price of the Shark & Dyson models - £180 delivered - The only criticism we have is the battery does not last as long as the Shark & Dyson's but that can be sorted out via a spare battery - But at present SixPad battery's have been sold out for several weeks - But if that's the only criticism then that's it because it has not deterred us from ordering our 2nd SixPad.
October 7, 2025
Unprompted review
Reply from SIXPAD
Dear P Russell Vaughan,
Thank you so much for your detailed and wonderful feedback. We are absolutely thrilled to hear that your SIXPAD vacuum has not only met but exceeded your expectations, outperforming even well-known brands like Shark and Dyson. It’s fantastic to know that it is effective on your shag pile carpets, and that the lightweight design and powerful suction are making a real difference in your daily cleaning.
We’re also delighted to hear that you’ve chosen to order a second SIXPAD — keeping one upstairs and one downstairs sounds like a very practical solution! Regarding the battery, we sincerely appreciate your understanding, and please rest assured that we are working to replenish our stock of spare batteries as quickly as possible to support all our valued customers.
Your feedback truly motivates our team to continue delivering high-quality products and service. Thank you again for your trust and support — it means a great deal to us.
Warm regards,
David
Product Manager
SIXPAD UK
Great vacuum and even better after sales service
Excellent vacuum but early days so cannot vouch for longevity however the mark of a good company is there after sales service and that I can only describe as excellent . The charger went missing and I contacted them to purchase a replacement but they insisted on sending a new one for free.
October 6, 2025
Unprompted review
Reply from SIXPAD
Dear Michael,
Thank you so much for your kind and thoughtful words. We’re delighted to know that you’re enjoying your SIXPAD vacuum, and even more pleased that our after-sales team was able to assist you quickly when your charger went missing.
At SIXPAD UK, we believe great service should continue long after the purchase — and your feedback perfectly reflects what we strive for every day. We truly appreciate your trust and support, and we hope your vacuum continues to perform flawlessly for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
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The best hoover I've ever used
This hoover is brilliant for pet hair. With seven cats, it's a huge help that it cleans them up so quickly, and I was also satisfied with how quiet it is.
September 28, 2025
Unprompted review
Reply from SIXPAD
Dear Henry,
Thank you so much for your fantastic feedback. We’re thrilled to hear that your SIXPAD is performing so well, especially with seven cats to keep up with — that’s quite the test!
It’s great to know you’re pleased with both its strong cleaning performance and quiet operation. Your kind words mean a lot to us, and we’re delighted that your SIXPAD has made such a difference in your home.
Warm regards,
David
Product Manager
SIXPAD UK
We lost a part for our hoover and after…
We lost a part for our hoover and after I sent an email, they sent a replacement right away - the customer service was fantastic.
July 15, 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you so much for your wonderful feedback. We’re delighted to hear that our team was able to promptly assist you with the replacement part and that you were happy with the service.
Providing efficient and helpful support is always our priority, and it’s fantastic to know that we could make your experience with SIXPAD a positive one. We truly appreciate your trust and support.
Warm regards,
David
Product Manager
SIXPAD UK
This Sixpad S80 is a sturdy
This Sixpad S80 is a sturdy, well-made hoover, and it has made cleaning my room so much simpler.
September 27, 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that your SIXPAD S80 has made cleaning easier for you and that you find it sturdy and well-built.
Your feedback means a lot to us — it’s always rewarding to know our products are helping to make everyday tasks simpler and more enjoyable. We truly appreciate your support and hope your S80 continues to serve you well for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
I am still waiting for my refund
I am still waiting for my refund, they have had the returned hoover for over 16 days and still no refund. A rating of 1 is generous for this company.
September 28, 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for letting us know, and I’m really sorry for the delay and any frustration this may have caused. Please rest assured that we normally process refunds as soon as a returned vacuum reaches our warehouse.
It’s possible that the delay has occurred with the courier during the return process — occasionally items can be held up or misplaced before arrival. Either way, we’d like to sort this out for you as quickly as possible.
Could you please get in touch with us at **24h@sixpads.uk**? Our team will review the details immediately and help to **expedite your refund**. We truly appreciate your patience and understanding, and we’ll make sure this is resolved promptly.
Warm regards,
David
Product Manager
SIXPAD UK
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Battery lost all power after 5 minutes…
Battery lost all power after 5 minutes of use. Company (in China) refused to give a refund! Supposedly sent out a new battery which has not been received!
Would never buy again, customer service is appalling!
Months after having given up hope, I have finally received my refund, thank you!
September 27, 2025
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for sharing your feedback, and I’m very sorry to hear about the experience you’ve had. Please rest assured that SIXPAD UK is a British company — we are based and operate here in the UK. The misunderstanding may have been caused by the international logistics process, but your replacement battery is now on its way.
The battery losing power after just a few minutes is certainly not normal, and this could have been due to damage during transit. We truly appreciate your patience and understanding, and we would be very grateful if you could allow us the opportunity to make this right.
Our team is committed to ensuring you receive the best possible service and support, and we’re confident we can resolve this to your satisfaction once the replacement arrives.
Warm regards,
David
Product Manager
SIXPAD UK
Brilliant hoover + customer service
Ordered the cordless vacuum and it works great. I have a St Bernard and a boxer so use it everyday.
I lost the charger so got in touch with the company and they sent out another free of charge and quick delivery
Would definitely recommend
September 11, 2025
Unprompted review
Reply from SIXPAD
Dear Sarah,
Thank you so much for your kind words. We’re thrilled to hear that your SIXPAD cordless vacuum is performing well, even with two lovely dogs keeping you busy every day!
We’re also glad we could help with the replacement charger quickly — our goal is always to make sure every customer feels fully supported and valued. Your recommendation means a lot to us, and we truly appreciate your trust in SIXPAD UK.
Warm regards,
David
Product Manager
SIXPAD UK
What a joy to use after 60+ years of…
What a joy to use after 60+ years of house work using an upright vacuum cleaner!
Sturdy, well made, good looking and with a very helpful back up team to boot!
I have no hesitation in saying that my world has changed for the better since receiving my Sixpad S80
Thank you Sxpad..
September 11, 2025
Unprompted review
Reply from SIXPAD
Dear Pamela,
Thank you so much for your wonderful feedback! We are thrilled to hear that the Sixpad S80 has made your cleaning experience so enjoyable, especially after so many years using an upright vacuum cleaner.
It’s fantastic to know that you appreciate the build quality, design, and our support team. Your kind words truly motivate us to continue providing excellent products and service.
We hope the Sixpad S80 continues to make your cleaning easier and more enjoyable!
Warm regards,
David
Product Manager
SIXPAD UK
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