Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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What a joy to use after 60+ years of…
What a joy to use after 60+ years of house work using an upright vacuum cleaner!
Sturdy, well made, good looking and with a very helpful back up team to boot!
I have no hesitation in saying that my world has changed for the better since receiving my Sixpad S80
Thank you Sxpad..
September 11, 2025
Unprompted review
Reply from SIXPAD
Dear Pamela,
Thank you so much for your wonderful feedback! We are thrilled to hear that the Sixpad S80 has made your cleaning experience so enjoyable, especially after so many years using an upright vacuum cleaner.
It’s fantastic to know that you appreciate the build quality, design, and our support team. Your kind words truly motivate us to continue providing excellent products and service.
We hope the Sixpad S80 continues to make your cleaning easier and more enjoyable!
Warm regards,
David
Product Manager
SIXPAD UK
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Reached out because filters are…
Reached out because filters are permanently out of stock every time I look
That was 3 or 4 weeks ago , still awaiting a response.
Should not have wasted my money
September 23, 2025
Unprompted review
Reply from SIXPAD
Dear Helen,
Thank you very much for your feedback. We sincerely apologize for the inconvenience you have experienced due to the filter being out of stock.
We have contacted you via 24h@sixpads.uk to discuss this part, and we would greatly appreciate your response. We sincerely apologize for not being able to provide this service to you in a timely manner and hope for your understanding.
We truly hope to resolve this matter for you and restore your confidence in our products. Thank you again for your patience and support.
Warm regards,
David
Product Manager
SIXPAD UK
The hoover is good at picking up,but…
The hoover is good at picking up,but very poorly designed.The battery slides in underneath so can easily fall out which is what happened to me this damaged one of the grooves that the battery slides into so now if it comes loose on the broken side it shorts the battery and we have to charge it even if it didnt need it.The other thing is it will not stand up so have to take the battery off to stop it falling over.I had trouble getting the dust collector off to empty it and the tube joined were it bends completely came out luckily the wire inside did not snap.Now held together with strong tape.The light on the battery while charging is very small. Why it couldnt be bigger I dont know.Very dissapointed with the hoover and wouldnt buy another from this company.
September 19, 2025
Unprompted review
Reply from SIXPAD
Dear LYNNE,
Thank you very much for sharing your detailed feedback. We sincerely apologize for the issues you have experienced with your vacuum cleaner. We understand how frustrating this must be, and we truly appreciate you bringing these concerns to our attention.
Regarding the battery fitting, upright stability, dust collector, and the tube connection, we take all of these points seriously. Your feedback will be shared with our product design team to help improve future models.
We would like to assist you in resolving these issues. Please contact our customer support team at 24h@sixpads.uk, and we will provide guidance on repairs, replacement parts, or other solutions to ensure your vacuum cleaner works safely and effectively.
Again, we apologize for the inconvenience and disappointment this has caused, and we thank you for your valuable feedback.
Warm regards,
David
Product Manager
SIXPAD UK
We had experienced a problem with our…
We had experienced a problem with our hoover that we purchased from them. I sent them an email and immediately got a first class response from them. They replaced the part that we had lost I can’t recommend them more highly if you’re thinking of buying a cordless hoover this is the one to buy.
September 10, 2025
Unprompted review
Reply from SIXPAD
Dear Martin,
Thank you very much for your wonderful feedback! We are delighted to hear that our team was able to assist you quickly and resolve the issue with your vacuum cleaner.
It’s fantastic to know that you are happy with the replacement part and that our product meets your expectations. Your recommendation means a lot to us, and we hope you continue to enjoy your cordless vacuum!
Thank you again for your support and kind words.
Warm regards,
David
Product Manager
SIXPAD UK
The best hoover I've ever used
The best hoover I've ever used. I have 7 cats so hairs are a real problem. It hoovered them up in record time. Also very quiet. I would never go back to my old hoover (A Dyson Animal). Also the price of the SIXPAD was amazing. Love it.
September 17, 2025
Unprompted review
Reply from SIXPAD
Dear Peters,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the vacuum cleaner is helping you manage pet hair so efficiently and quietly, especially with seven cats—that’s quite a challenge!
We’re delighted that you’re enjoying the performance and value of the SIXPAD, and your support means a lot to us. We hope it continues to make your cleaning easier and more enjoyable.
Thanks again for sharing your experience!
Warm regards,
David
Product Manager
SIXPAD UK
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The suction power.
The suction power.. The only thing I found was difficult was putting it together.
September 11, 2025
Unprompted review
Reply from SIXPAD
Dear Bruce,
Thank you very much for your feedback! We are delighted to hear that you are satisfied with the suction power of your vacuum cleaner.
Regarding the assembly, we understand it can be a bit tricky at first. We recommend following the instruction manual step by step, and making sure each part clicks into place securely. If you need any tips or a short video guide, please feel free to contact us anytime.
We truly appreciate your support and hope you continue enjoying your vacuum cleaner!
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad UK performed admirably
Sixpad UK performed admirably. Easy purchase and speedy delivery. The machine performed way above my expectations. Real value for money. Further to this, I lost the recharger within days and Sixpad UK posted me a replacement free if charge. 10/10.
September 5, 2025
Unprompted review
Reply from SIXPAD
Dear Andrew,
Thank you so much for your wonderful feedback. We’re delighted to hear that your SIXPAD not only met but exceeded your expectations, and that you were happy with the smooth purchasing and delivery process.
It was our pleasure to assist with the replacement charger — we always want to make sure our customers are fully supported and can continue enjoying their product without any hassle. Your kind words mean a great deal to us, and we truly appreciate your trust in SIXPAD UK.
Warm regards,
David
Product Manager
SIXPAD UK
The best customer service ever
This company ( sixpad) customer service is the best that I've ever dealt with had a couple of problems with the hoover and they've just dealt with it 100% trouble free.
September 10, 2025
Unprompted review
Reply from SIXPAD
Dear Garry,
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience with our customer service team. It’s our goal to make sure any issues are handled quickly and smoothly, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your support and look forward to continuing to provide you with the best service and products in the future.
Warm regards,
David
Product Manager
SIXPAD UK
Don’t waste your money
We’ve had our Sixpad vac for 6 months rather than another GTech and wished we’d never wasted money on it.
Our Golden Retriever leaves dog hair everywhere and the Sixpad can’t handle it. After a few minutes it blocks up at the nozzle behind the brush head. Clear it and soon after it blocks again. This cycle is repeated again and again. Sixpad aren’t interested.
Buy one of these with a dog and you’ll regret it. Poor design and insufficient suction.
September 2, 2025
Unprompted review
Reply from SIXPAD
Dear Sylvia,
I’m truly sorry to hear about the difficulties you’ve experienced and I really appreciate you taking the time to share this feedback. It sounds like the blockage may be caused by a build-up of hair inside the brush head over time.
Please note that the brush head is designed to be fully detachable, allowing for thorough cleaning to prevent blockages. This feature can often resolve the issue you’ve described. If you’d like, we can provide step-by-step instructions or a short guide on how to remove and clean it.
If the problem persists after cleaning, please don’t hesitate to reach out to us at 24h@sixpads.uk so we can assist you further and ensure your SIXPAD works as intended. Your satisfaction is very important to us, and we’d love the chance to make this right.
Warm regards,
David
Product Manager
SIXPAD UK
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Just had my Sixpad a day and I found it…
Just had my Sixpad a day and I found it easy to assemble and to charge the battery. Initial trials very pleased indeed. Much easier to use than my old Dyson and it's picked up hairs, dust etc that my old D. had obviously missed for possibly months!
September 1, 2025
Unprompted review
Reply from SIXPAD
Dear Carol,
Thank you so much for sharing your wonderful feedback. We're thrilled to hear that you found your SIXPAD easy to set up and that it's already making a noticeable difference in your home. It's fantastic to know it's performing well and picking up what was previously missed — exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy using your SIXPAD for years to come.
Warm regards,
David
Product Manager
SIXPAD UK
Great buy!
My previous vacuum cleaner was too heavy for me since I broke my arm . I decided to buy a Sixpad & I am so pleased with it, as it is light to use & very efficient at removing the dog hair from our carpets! Thoroughly recommend this vacuum cleaner. Love it!
August 28, 2025
Unprompted review
Reply from SIXPAD
Dear Peter and Irene,
Thank you so much for your wonderful review! We’re delighted to hear that your Sixpad vacuum is light, easy to use, and helping keep your carpets free from dog hair. It’s great to know it’s made your cleaning easier, especially while recovering from your injury. Your recommendation means a lot to us!
Best regards,
The SIXPAD Team
Great product
Great product, very pleased with the performance. Very good suction, I needed a powerful cordless as I have pets. Had previously used other top branded cordless vacuums but had complications. This one does the job. Low noise too. And very easy to use. Had a small issue so had to contact customer service. They was absolutely brilliant. Very understanding. Good communication. I highly recommend this product. And great aftercare.
August 26, 2025
Unprompted review
Reply from SIXPAD
Dear Sarah Lee,
Thank you so much for sharing your kind words! We’re thrilled to hear that the vacuum is performing well for you and that it’s meeting your needs as a pet owner with its powerful suction, low noise, and ease of use.
We’re also very glad our customer service team was able to assist you promptly and leave you with a positive experience. Your recommendation means a lot to us, and we’ll continue working hard to provide both reliable products and excellent aftercare.
Best regards,
The SIXPAD Team
I had a problem with my battery and…
I had a problem with my battery and they sent me a new one, great customer service
August 10, 2025
Unprompted review
Reply from SIXPAD
Dear Lizzie,
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve the battery issue quickly and provide you with a new one. Your recognition of our customer service means a lot to us, and we’ll continue striving to deliver reliable products and support.
Best regards,
The Sixpad Team
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Useless company and non existant…
Useless company and non existant customer services
Not recommended
Review unchanged
Replacement parts finally arrived on 2 November!!
August 24, 2025
Unprompted review
Reply from SIXPAD
Dear Alan Hird,
We’re truly sorry to hear about your disappointing experience. To better assist you, could you please confirm whether your purchase was made directly from our official Sixpad store? Unfortunately, there have recently been counterfeit and unauthorized sellers online who mislead customers with fake products under our brand name.
If you can kindly provide your order details and proof of purchase to our customer service email support@sixpad.com
, we will make sure to fully investigate and resolve this issue for you. Please rest assured that if your purchase was from our official store, we will take full responsibility and provide the proper support you deserve.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
Best regards,
The Sixpad Customer Support Team
Absolutely Outstanding Hoover & Service
I recently purchased a new hoover, and it’s hands-down better than the Dyson I had before — more powerful suction, easier to manoeuvre, and surprisingly quiet.
On top of that, the customer support has been nothing short of exceptional. From the moment I reached out with a small query, the team responded promptly, clearly, and with genuine care. They went above and beyond to make sure I was completely satisfied, even following up afterwards to ensure everything was working perfectly.
It’s rare these days to find a company that combines a great product with world-class service, but this one truly delivers both. Highly recommended!
August 9, 2025
Unprompted review
Reply from SIXPAD
Dear Cristina,
Thank you very much for your fantastic review! We’re delighted to hear that the Kraftpulse R6 vacuum is performing so well for you on both carpet and vinyl floors. It’s great to know you find it efficient, easy to assemble, and affordable — and that one battery charge covers your cleaning area so effectively.
Your feedback means a lot to us and encourages our team to keep improving. If you ever need any support or have questions, please don’t hesitate to get in touch.
Best regards,
David
Customer Care Manager
SIXPAD UK
The product was sent to the wrong…
The product was sent to the wrong address, only after a picture proved it was the wrong door did they accept this. I demanded a full refund and they said they would do this on 22/7 /25 still waiting for refund
August 7, 2025
Unprompted review
Reply from SIXPAD
Dear Kevin,
Thank you for bringing this to our attention, and I’m sorry for the frustration caused.
I can confirm that your refund has already been processed from our side on 22/07/25. If the amount has not yet appeared in your account, it is likely due to delays in your bank’s processing time. Please rest assured, we have no reason to mislead you, and I’m happy to provide proof of the refund transaction if needed.
We truly value your trust, and I hope this matter will be resolved for you very shortly.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Clogs up quickly
Impressed when used first time but since then it clogs up very quickly in corrugated part of stick and spits back out. See this as common problem by other reviews
July 16, 2025
Unprompted review
Reply from SIXPAD
Dear Roz,
Thank you for taking the time to leave your feedback — and I’m very sorry to hear about your experience.
We truly regret the inconvenience this has caused you. While the vacuum is designed to offer powerful performance, we understand that clogging — especially in the corrugated section — can be frustrating. We’ve taken similar feedback seriously and are actively working on optimizing the airflow and design in future updates to reduce this issue.
In the meantime, if you haven't already, please reach out to our customer service team at 24h@sixpads.uk — we’d be happy to guide you through a few quick checks or provide support where needed. Your satisfaction is important to us, and we’ll make sure this is followed up properly.
Warm regards,
David
Customer Care Manager
SIXPAD UK
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Great product
We had a few issues with the first hoover sent by six pad but they turned this around really quickly for us. They sent us new battery packs in case the others fail plus a £40 refund. They communicated to us with respect and the hoover itself is powerful and running smoothly. I would recommend.
June 23, 2025
Unprompted review
Reply from SIXPAD
Dear Caroline,
Thank you so much for your kind words and understanding!
We truly appreciate your patience and support throughout the process. While occasional issues can arise—sometimes even during transit—we’re constantly working to improve, both in product quality and delivery reliability. We’re actively reviewing and upgrading our logistics partnerships to ensure a more seamless experience, and we continue refining our products to meet the highest standards.
It means a lot to us that you're happy with the vacuum now, and we're so grateful for your recommendation.
Warm regards,
David
Customer Care Manager
SIXPAD UK
The hand held bit stopped working after…
The hand held bit stopped working after a few weeks. I made sure new filter no blockage and everything was clear. Doesn't pick up anything. When I emailed told I couldn't have a refund as it was last the 28day refund period. They would send me a new battery but that is out of stock so another wait. I just jyst wanted a refund as the product is faulty and a total waste of money . Do not buy.
July 11, 2025
Unprompted review
Reply from SIXPAD
Dear Fiona,
Thanks so much for taking the time to share your experience — I’m really sorry to hear about the issues you’ve had.
We’ve checked your order and it’s been nearly three months since your purchase. I completely understand how frustrating it must be to have the handheld part stop working after just a few weeks.
Although the refund period has passed, we’ve already arranged to send you a replacement battery to try and fix the suction problem. Unfortunately, the delivery has been delayed due to the courier, which is very disappointing for both you and us. Please accept our sincere apologies for the wait.
Rest assured, we’re keeping a close eye on this and will do everything we can to get the battery to you as soon as possible. And if the battery doesn’t solve the problem, you’re more than welcome to request a replacement vacuum.
Your satisfaction really matters to us, and we’re committed to supporting you until this is fully sorted.
Thanks again for your patience and understanding — we truly appreciate the chance to make this right.
Best regards,
David
Customer Care Manager
SIXPAD UK
Could be the Holy Grail of vacuum cleaners?
I have bought quite a few vacuums over the years, mainly corded. The last two were cordless, heavy and not very easy to use from a wheelchair.
Oh yes, I'm disabled. I needed something light weight easy to move around to get the cobwebs and deal with the constant hair from our Golden Retriever,(Merlin). It also needed to be easy to take apart to change tools.
I searched the web and found SixPad. A game changer, does everything and does it well. It's also quiet enough Merlin does not mind vacuuming around him.
I have to say a big thank you to Annie on customer help line. Never had a help line so on the ball.
So happy.
July 24, 2025
Unprompted review
Reply from SIXPAD
Dear Trevor,
Thank you so much for your thoughtful and heartfelt feedback.
We’re truly delighted to hear that the SixPad vacuum has made such a difference for you — especially in terms of ease, accessibility, and how it helps with Merlin’s hair (we’re sure he’s a lovely companion!). It means a great deal to know that our product is supporting your day-to-day comfort and convenience.
I’ll be sure to pass your kind words along to Annie — she’ll be thrilled to hear she made a positive impact.
If you ever need anything, we’re always here for you.
Warmest regards,
David
Customer Care Manager
SIXPAD UK
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