SIXT ride Reviews 

The ride experience was so smooth. Driver was profession and timely.I also felt very safe. Not having to deal with uber and Lyft at the airport was a bonus

Driver met us at the arrival exit and was friendly and engaging right off the start. The car was clean and spacious. The bottle of water was much appreciated after a long flight. It was a pleasant experience all around and would recommend this service to everyone.

Clearly 5 stars from booking via App, confirmation, need and friendly driver. Car and driving skills were as good as it gets

I have ordered Sixt Ride to transfer my daughter to her school in UK. However, the pick-up and ride itself worked well. important to me - the tracker did not work at all or somehow only once I called the driver to send a status picture. This is unacceptable and is far away from the service Sixt ride claims to offer.

Super easy to book, super easy to follow where the driver arrived, super comfortable car and in the app there was an estimated arrival time that worked perfectly

I had already arrived at my destination hotel, yet the app/system continued to run the waiting timer and charged me an additional waiting fee.
Please see the attached screenshot as definitive proof of a system/account error:
At 00:41 AM, the app was still actively running the waiting timer. However, by 00:43 AM, I had already arrived at my destination hotel.

Since I had already reached my destination, the trip should have been ended, and there is absolutely no reason for the system to continue charging a waiting fee. This is a clear billing error caused by the driver failing to end the trip correctly.

Additionally, I must raise a serious safety and compliance concern: the actual driver and vehicle did not match the booking details. The driver's friend picked me up in a BMW.

My driver was there waiting for me, spoke perfect English and was delightful to chat with on our drive into town. It was great to be able to just get off the plane and be whisked to my hotel.

We booked two business rides between London Gatwick Airport and the Caring Hotel, as well as the return journey. The outbound ride went very satisfactorily: our driver, Mr. Sethuraghunathan Jeganathan, was punctual and extremely friendly. We are looking forward to the return ride.

Exceptional experience! Arrived on time, clean vehicle, and very professional! Highly recommend!

We booked through booking.com for 4 cases &4 passengers so booked and prepaid for a people carrier. A driver turned up 30 minutes late in a Tesla and said he was told 1 passenger. I showed him my confirmation, he rang his taxi office, they said they haven’t got anything at the moment. The driver was so bizarre, I was talking to him about how we could rectify the situation by taking 2 of us and send another car for our other half of the party. We were talking to him and he just didn’t answer us it was very weird. We eventually got him to open his boot and put 2 of our cases in and asked if he could go back for our friends, he didn’t answer me at all. When we got to the airport he tried to make me pay as he said he had canceled this booking. The whole experience was as I said very bizarre and made us in all 1 hour late for our journey, very fustrating as it’s only an 8 minute journey.

We booked an airport transport to and from Frankfurt airport for a private holiday with 6 people and a lot of luggage! Everything worked perfectly - the driver arrived ahead of time, the car was big enough in good shape and clean, the driver was very helpfull and friendly. The costs were lower than a normal taxi for a car like that. We will use Sixt Ride next time again.

Our driver Elhamm was the best. Arrived early, assisted fully with luggage and provided water in vehicle . We were lucky to get a free upgrade from standard to luxury . Elhamm was so helpful and friendly and provided a comfortable and safe ride

According to the SIXT ride app, a specific car and driver were assigned to my booking. I spoke with the driver prior to pickup, and he told me he was already arriving. However, when the car arrived, there were already other people sitting inside it. Instead of providing the service, he handed me over to a completely different, unknown driver operating a car that was never listed in the app.
​The vehicle was beat-up and shabby — the kind of car more suited for ferrying factory workers to a plant, certainly not a "premium service" as the company positions itself.
​To top it off, customer support has been ignoring my complaints for nearly a month, only sending automated form letters. Completely disappointing experience.

The feature on keying in arrival flight number is useless. It automatically tagged the pick-up time exactly with the actual landing time - giving you a 45 mins window to clear immigration and customs. This is near impossible task in major German airports for non-EU passengers. It just happened to me yesterday in Hamburg airport (I took 1:30hrs to exit the airport despite landing 15 mins earlier).
When the assigned driver has other commitments, the service call center will contact you without any alternatives.
Please take note and key your preferred timing instead of keying in your flight number.

They Show and charge different prices.
Be careful, we used it in Shanghai for airport Transfer and it was 29$ and we also received the confirmation Email with confirming the 29$. But After the ride they charged us 41$. We dont know why and we cannot reach anyone from sixt.
And apart from this what was also negative:
- collecting Point was shown in the app but it was completely wrong.
- there is now comunication with the driver via chst possible

Happy with experience. Driver was ready to pick us up from Istanbul airport and drop us off at the hotel. Polite and friendly driver. Driving safely

I have been using Sixt rides for seven years whenever I travel in Europe. The pool of drivers they use are always professional and the cars are always clean. I mostly use the service for pick-up from and drop-off at airports and train stations, which are very time sensitive. The drivers always show up on-time and speak English. I could not ask for better service.

Very good experience. Appreciate the flexibility when flights changed and willingness to accommodate. Driver was excellent.

my credit card was hacked and I was charged for at least half a dozen SIXT rides from Berlin while I was in Miami ...please look into this terrible situation