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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the smooth and user-friendly booking process, often noting the punctuality of drivers and the cleanliness of vehicles, contributing to a comfortable and reliable experience. However, some customers also noted issues with the booking process, particularly concerning unexpected delays or difficulties in communication with drivers. A few other people also felt that the location services were not always accurate, leading to confusion or extended waiting times.

What people talk about most

Service

Users describe positive interactions with service, highlighting punctuality, clean vehicles, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise drivers for being... See more

User experience

Clients share positive opinions on user experience, often describing it as quick, easy, and stress-free. Many... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Customers generally find the booking process... See more

Location

Customers had ambiguous experiences with location. Many reviewers appreciated the convenience of airport... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip... See more

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 600 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent experience with Sixt Ride

Excellent experience with Sixt Ride. The driver arrived right on time, the car was very clean and comfortable, and the ride to the airport was smooth from start to finish. We also had a really pleasant conversation during the trip, which made the journey even more enjoyable. Professional and reliable service — I would definitely use Sixt Ride again.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, you should setup before you urgently need a ride tho, it takes like 10 min to setup an account

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service!

Hired this amazing service to and and fro,from the airport in bracelona to our W Barcelona hotel and both times we were very impressed. Absolutely respectful polite stuff. Arrived on time! Clean cars too.

May 4, 2026
Unprompted review
Rated 3 out of 5 stars

Nice car, polite stuff

The driver was very polite. The car was extraordinary and we had a very pleasant ride. Only the pickup was not what we expected. Fair enough: Our plane was delayed but we gave you our flight no so you were able to get aware of when and where we will arrive. We had to contact the driver by phone because he was at the wrong terminal. I wished he had managed the delay on his own so we don‘t had to wait or ask where he was. Nevertheless we will do another booking in the future because of the luxury experience in the car.

May 3, 2026
Unprompted review
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Reply from SIXT ride

Dear Fabian,

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the ride and that our driver made a positive impression. You are absolutely right, with a flight number provided, monitoring arrival details and being at the correct terminal is something we should handle proactively, without you having to reach out. We will take this on board as a clear point for improvement. That said, we truly appreciate your understanding and look forward to welcoming you again for another seamless experience.

Rated 5 out of 5 stars

Appreciation

"I wanted to share my appreciation for the excellent service I received on my recent trip to the airport. The driver Fust in an Mercedes EQS was exceptionally professional, kind, and provided a very smooth ride. It made the end of our journey completely stress-free. Thank you for the high-quality service!"

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Ride Service

Having happily rented cars from SIXT in the US, I was delighted that they offer a ride service. Our cruise concierge booked a ride for us to our hotel in Paris, and I used my app to book a ride to the airport. I was very happy with both.

My only suggestion is that they add an option for 2 passengers and 4 pieces of luggage. Our airport driver was surprised that we were only 2 as we had to book 6 passengers and 4 pieces of luggage. The cruise line probably booked the 3 passengers, 2 pieces of luggage and we just fit. We didn’t want to take a chance on our airport ride.

Both drivers were professional, courteous and helpful. I highly recommend this service.

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect experience

Perfect experience! Driver was at the gate waiting for us even though we arrived early. Brand new clean luxury limousine. Subtle safe driving. Water provided out of glass bottles. SIXT ride is my new go to service!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I started using SIXT Ride with my AMEX…

I started using SIXT Ride with my AMEX Platinum card and love the service.
With the app I know exactly when the driver arrives. Friendly, good drivers and clean cars. Pickup with a sign waiting at the Terminal. Perfect after a long flight.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. And the costs were lower than a normal taxi. Will use them definitely next time again.

March 20, 2026
Unprompted review

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