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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting that everything always goes smoothly and on time. Many appreciate the professional and friendly drivers, often noting their punctuality, helpfulness, and the cleanliness and comfort of the vehicles. The booking process is frequently described as straightforward and user-friendly, contributing to a smooth overall experience. However, some customers expressed dissatisfaction with the product, specifically regarding car ratings and the comfort of certain vehicle classes, feeling they did not match advertised expectations. There were also occasional issues with drivers not being on time or not having appropriate child car seats, leading to inconvenience and the need for rebooking.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, kind, and... See more

Booking process

People report ambiguous experiences with the booking process; some reviewers found it easy to book and track... See more

Location

Customers had ambiguous experiences with location, with some noting the convenience of drivers being aware of... See more

Product

Reviewers highlight ambiguous aspects of product, with many praising the cleanliness and comfort of vehicles,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip... See more

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 600 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Ride Service

Having happily rented cars from SIXT in the US, I was delighted that they offer a ride service. Our cruise concierge booked a ride for us to our hotel in Paris, and I used my app to book a ride to the airport. I was very happy with both.

My only suggestion is that they add an option for 2 passengers and 4 pieces of luggage. Our airport driver was surprised that we were only 2 as we had to book 6 passengers and 4 pieces of luggage. The cruise line probably booked the 3 passengers, 2 pieces of luggage and we just fit. We didn’t want to take a chance on our airport ride.

Both drivers were professional, courteous and helpful. I highly recommend this service.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience! Driver was at the gate waiting for us even though we arrived early. Brand new clean luxury limousine. Subtle safe driving. Water provided out of glass bottles. SIXT ride is my new go to service!

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I started using SIXT Ride with my AMEX…

I started using SIXT Ride with my AMEX Platinum card and love the service.
With the app I know exactly when the driver arrives. Friendly, good drivers and clean cars. Pickup with a sign waiting at the Terminal. Perfect after a long flight.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. And the costs were lower than a normal taxi. Will use them definitely next time again.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional drive

Unprofessional drivers
Very disappointing , dangerous driving
This is my second time same issue
Not recommended at all .

March 2, 2026
Unprompted review
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Reply from SIXT ride

Thank you very much for sharing your experience with us. We are truly sorry that you experienced discomfort in your last rides.

Unfortunately, based on your description, we were unable to clearly identify the exact trip and booking, which makes it difficult for us to investigate the matter further.
To assist you in the best possible way, we kindly ask you to contact our team directly at ride-customerservice@sixt.com.
Thank you for your understanding.

Rated 1 out of 5 stars

Worst service ever

Worst service ever! This is the worst time experience ever we had of travelling in many years. SIXT Ride has been ordered from Booking.com to drive us to our hotel in Munich centrum. We arrived at the airport of Munich at 10PM, we were a family of 2 adults and 2 kids (7 and 3 years old). We met the driver but seems very dissapointed when he saw my 2 kids. He told me this is Germany! Why didnt he get any information about my 2 kids. He told me that he doesnt have the carsits for mye kids. He called to his boss/company to tell them the problem. I told them this is not my problem, when i ordered flight and hotel in Munich, the information was on that 2 adults and 2 kids! I spoke to the company that they would not help. I have to rebook a new car! And the time was 10PM! Should we wait a new car in 1-2 hours?? But the only problem was they didnt have 2 carsits!! Why not let somebody to bring the carsits to the airport or loan from somebody? They just rejected and the customer service was so rude and unhelpful! Suddenly the driver just vanished without saying anything! I will remember this company! Trust me!

March 30, 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties your family faced upon arriving in Munich, particularly given the late hour and the presence of your young children.

Unfortunately, without a reservation ID, we are unable to investigate this specific incident further. We kindly ask you to contact us directly at ride-customerservice@sixt.com so that we can look into this properly.

Thank you for your understanding.

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Rated 5 out of 5 stars

Excellent reliable service

I have used Sixt ride for years in several countries and they are always excellent. My experience in Spain did not disappoint. Excellent professional driver, vehicle and dependable on time service.

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

Very satisfied with the service

Very satisfied with the service. On the way to the Airport the car was super, on the way back…. I would have appreciated a more sophisticated car (leather seats etc…). So was not as pleasant as the other one. Considering the costs…

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Sixt Ride always delivers outstanding…

Sixt Ride always delivers outstanding service and care. From the beginning to the end of the journey, you are treated like a VIP. What I appreciate most is that I never have to worry about being met with rudeness — they are always respectful, professional, and incredibly knowledgeable. They really understand how to read their clients and adjust their approach so you feel comfortable and well taken care of. That level of attention and service is rare, and it’s why I would highly recommend Sixt Ride.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly enjoyed my ride

Okay, so it was my first time in Germany, I land at Frankfurt airport. And Yunus Cetinkaya is my driver. The drive to where I was going was quite long but it was such an enjoyable ride. I was accommodated, I felt safe and again, for my first time there - it really set me up for a good time. Thanks so much SIXT ride, and a special thanks to Yunus!

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

SIXT Ride was a first class experience…

SIXT Ride was a first class experience from Rome Airport (FCO) to out family’s downtown residence for the week. The driver was kind and personable and the Mercedes black car was exceptional.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Transfers to hotel - airport

I had the experience of booking the rides in Portugal and in Spain, for transfers from airport to hotel and vice-versa. I had excellent experiences on all the four rides I have booked. The drivers always provided an exceptional service. The driver that took me to the airport in Portugal took my luged up to the check in! This guy was outstanding!!!

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Best driver ever

I travel frequently for work and have used a variety of car services in a variety of countries, and this is hands down the best experience I've had. Our driver was very sweet and went above and beyond the call of duty to make sure we had a great experience, even when some of our plans went haywire. I can't say enough good things about Tendai!

March 2, 2026
Unprompted review

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