SIXT ride Reviews 

170
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and extremely friendly drivers who ensure exceptionally smooth, comfortable rides, keeping passengers safe and happy throughout the entire journey. People also find the online booking process remarkably straightforward and appreciate clean, well-maintained vehicles that make airport transfers completely dependable and stress-free. However, some reviewers were not happy with specific vehicle details, noting that cars occasionally lacked expected luggage space or differed noticeably from advertised luxury standards. Some people also felt that unexpected scheduling buffers or missing child car seat options caused noticeable inconvenience during family travels.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drivers are prompt, courteous, and responsible.... See more

Staff

Reviewers mention positive feedback about staff, consistently describing drivers as friendly, prompt, and... See more

Booking process

Users describe ambiguous interactions with booking_process, highlighting both satisfaction and specific... See more

Product

Clients share ambiguous opinions on product features and vehicle standards. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting excellent, smooth rides and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(170)

167 reviews in the last 12 months

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Rated 1 out of 5 stars

Despite booking and payment

Despite booking and payment, the driver wasn't at the meeting point. Cartrawler / Sixt Ride doesn't check arrival times, despite the flight number. Now they've even informed me that I've canceled the paid order, even though that wasn't the case. The money was simply retained. I'll never use this service again!

May 10, 2025
Unprompted review
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