SIXT España Reviews 

Good experience

SIXT rent a car scams you.

Car rental in La Palma (Canary Islands) in December 2025. I cancelled the rental due to force majeure (winds exceeding 60 km/h, deaths on the islands). Once you have cancelled, you receive an email from SIXT stating that you will receive the refund within 7 business days, but the refund does not arrive within the stipulated timeframe. Only after numerous complaints they inform you that a €99 penalty applies for cancelling the rental (they claim it's in the fine print of the contract). In short, you will be better off not renting cars with SIXT, they'll try to scam you.

Alquiler de coche en La Palma (Islas Canarias) en diciembre 2025. Anulé el alquiler por causas de fuerza mayor (vientos de más de 60 km/hora, fallecimientos en las islas). Cuando anulas recibes inmediatamente un email de SIXT indicando que recibirás el reembolso en 7 días laborables, pero el reembolso nunca llega. Sólo tras muchas reclamaciones te indican que al anular el alquiler aplican una penalización de 99€. Comentan que es letra pequeña del contrato (que sin duda no has leído ¿quién lo lee?). Resumen, mucho mejor no alquilar coches con SIXT, buscarán cómo estafarte.

The front desk agent was very professional and explained everything clearly

Great experience. Friendly, helpful and efficient - what more can you ask for?

Excelent. The attendant was very gentle with us.

The service was fast and efficient. I was told of what upgrades I could get at the desk and any problems that could arise. The person at the desk, Jessica, was also very friendly and sociable.

the original car rental company took our money and our rental car, so I arrived in Sixt crying and desperate with three children. The customer service was lovely Beatrix who was immediately aware of the situation and arranged a replacement car for us and helped with the payment.
when we left we all got ice creams, -mom too 😄
customer service top notch! Thank you!

I’d love to share my experience with Andrea at the Sixt branch in Tenerife South Airport. We arrived with our family at the wrong location, risking a rough start to our vacation. Andrea immediately understood our situation and was beyond helpful—he quickly sorted us out with a car, kept the price the same, and ensured we were on our way smoothly. Thanks to Andrea’s amicable service, our trip started stress-free, and this is exactly why I stick with Sixt—they truly go the extra mile.

The staff at the SIXT office at Barcelona El Prat Airport, Terminal 1, are extremely professional and always strive to find the best and fastest solution to any customer need. I would especially like to highlight the work of Sam and Jose.

Nicholas at SIXT Alicante did an excellent job. He was very friendly, fast, and professional. The pickup process was smooth and efficient.

The car was impeccable, perfectly clean and in excellent condition. Since we were traveling with two bike bags, he took the time to offer different vehicle options so we could choose the one that best suited our needs. That flexibility and attention made a real difference.

Very positive experience, highly recommended.

Rented a car for one week from the Lanazorite airport, lasted 2 days before it lost power whilst on the motorway. Spent 30 mins on hold with sixt before being cut off and I had to call back. Got through a second time, managed to speak to Sixt customer service after arranging for breakdown recovery. Sixt solution, take it back to the airport for a new car. When I explained that I was not willing to drive a car that is losing power, take a taxi for 45 mins to collect a replacement . My answer F-you give me a refund. Sixt , we will give you a refund for the days that it wasn't broken down. Your customer service is appalling. I STILL HAVEN'T RECEIVED MY REFUND! Leaving to the credit card company.

Once again, the SIXT team has helped me find convenient terms and the right car for my needs. Thanks to their first-class service, I continue to use SIXT on a regular basis.

Great service, very helpful.

This review concerns Sixt as a company, not just a single branch.

I had an absolutely awful and deeply alarming experience with Sixt, where a confirmed and prepaid rental was cancelled at the counter without any explanation.

My reservation was fully confirmed and prepaid (€769.96). All required documents were uploaded in advance via the Sixt app and clearly marked as “verified.” I arrived at the branch with all original documents physically present.

Despite this, I was refused the vehicle on the spot, and the reservation was unilaterally cancelled. The only explanation provided was a generic reference to “security and validation standards.”
No specific reason was given.
Branch staff explicitly stated that they were not allowed to explain the decision, could not identify any issue with the documents, and had no authority to offer a solution.

What makes this completely unacceptable:
• the same documents are regularly accepted by other major rental companies across Spain and the EU
• Sixt’s own system had already approved and verified them in advance
• no concrete discrepancy, error, or missing requirement was identified at the counter

The refusal happened on the day a 19-day international road trip was supposed to begin. By that point, I had already incurred approximately €7,000 in hotel bookings alone, not including flights and other expenses (I flew to Barcelona from South Korea specifically for this trip). All of this was put at risk due to a last-minute refusal with zero transparency and no opportunity to resolve anything.

When a customer with a confirmed booking, full prepayment, verified documents, and originals in hand is denied service — and the company refuses to state the actual reason — it inevitably raises serious concerns about what criteria are truly being applied. It is difficult not to question whether decisions are influenced not by objective compliance issues, but by information visible in the documents themselves, such as nationality or the country of issuance.

No alternatives were offered. No corrective steps were suggested. No additional documentation was requested. Just a flat refusal, with no accountability for the consequences imposed on the customer.

This experience reflects a systemic, company-wide issue: a process where reservations can be approved, paid for, and marked as verified — and still be cancelled without explanation at the counter, leaving the customer treated as disposable.

If you value transparency, predictability, and equal treatment, be aware that with Sixt, even a fully paid and “approved” rental does not guarantee service — and you may never be told why.

UPDATE:

As suggested in the company’s reply, I contacted service sixt.es and provided all the requested details.

The response I received stated that the company is unable to disclose the specific reason for the cancellation due to “internal security procedures.”

In other words, even after a formal written inquiry, no transparent explanation has been provided.

A confirmed and approved reservation was cancelled without a clear justification, and to this day no specific legal or contractual basis for that decision has been communicated.

This level of opacity from an international company raises serious concerns regarding transparency and accountability.

Update2:

The explanation has now changed again.

At the branch, I was told the issue was related to my documents. The branch manager explicitly confirmed this. I was informed that the vehicle was ready, and the keys were even brought out before I was refused.

Later, I was told it was due to “internal security procedures.”

Now, I am being told that no vehicles were available at the time of booking.

Apparently, the reason depends on the platform where you ask the question.

Still waiting for one consistent version.

I gave this rating due to the impeccable service, the highly personalized attention, and the genuine kindness of the staff. Everything was handled efficiently and with great care, making the overall experience excellent.

I had a very positive experience with SIXT, thanks especially to Estefania. She was professional, efficient, and genuinely helpful throughout the process. Everything was clearly explained, and she handled the rental with great attention to detail and customer care. It made the whole experience smooth and stress-free. Excellent service—thank you.

It was the best rental car experience ! Maria was the best - she helped me a lot ! I wish every car rental place would be like this one !

I recently rented a car from this Almeria location and I cannot say enough good things about the experience. The ladies who assisted me were absolutely outstanding from start to finish.
What truly set them apart was their willingness to go the extra mile to accommodate my specific requests. They didn't just say "yes" – they genuinely made the impossible happen with a smile on their faces. Their professionalism, warmth, and problem-solving attitude turned what could have been a stressful situation into a seamless and pleasant experience.
It's rare to encounter staff who are so dedicated to ensuring customer satisfaction. They took the time to understand my needs and worked tirelessly to find solutions. This level of customer service is increasingly hard to find, and it made all the difference to my trip.
I would highly recommend this location to anyone renting a car in Almeria. The quality of service I received here has earned my loyalty, and I won't hesitate to return on my next visit. Thank you again to the wonderful team for making my experience so memorable!