St John Ambulance Cymru Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,672)

996 reviews in the last 12 months

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Rated 5 out of 5 stars

First aid Training

Very In depth, but well worth doing. I did the first aid course in Swansea and the lecturer was great. he was clear and made it enjoyable

September 14, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

First Aid At works Couse 3 day

The course was well delivered and at the correct pace to take in a great deal of information. The location was very suitable i enjoyed the learning process

September 4, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Excellent and very useful training…

Excellent and very useful training provided by Raymond. Faultless preparation beforehand, fine clear delivery of topics, plenty of time for questions and practical experience. Recommend St Johns 100%.

September 9, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review and for the recommendation.

Rated 5 out of 5 stars

The trainer Donna N was great

The trainer Donna N was extremely clear and informative, it was kept interesting enabling the information to be retained; I came away feeling confident in my ability.

September 7, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear Donna made you feel more confident.

Rated 5 out of 5 stars

The course was really informative

The course was really informative, Donna knew her subject well and was able to answer any questions we had.

September 1, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Out instructor gave us a clear…

Out instructor gave us a clear explanation of the things on the course . I feel a lot mor confident about what to do if I needed to

September 9, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you're feeling more confident in your first aid skills.

Rated 5 out of 5 stars

It was a well organized training with a well balanced practical work

It was a well-organised training session with plenty of practical work, which helped everyone understand what to do and how to act in case of an emergency, rather than simply going through slides.

Trainer Dean delivered the training very well, using a practical and engaging approach without creating unnecessary stress. His style made the session easy to follow and helped everyone feel more confident about responding to emergency situations.

September 1, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Dean delivered the course so well and you're feeling more confident in your skills.

Rated 5 out of 5 stars

Three day first aid course I attended…Excellent

Three day first aid course I attended on the 13th 14th 15th July 2026 was excellent.
The Tutor was also very good at delivering the content and facilitating the group to work together as a team.

July 13, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you found the course to be excellent.

Rated 5 out of 5 stars

Great training

Great training and trainer.

September 2, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Course!

Just completed the re-qualification of first aid at work. Really good course with great trainers, special mention to John who trained us this year really nice guy and very good at covering the details and information in a friendly chatty way, putting us all at ease.

August 27, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with John.

Rated 5 out of 5 stars

3 day First Aid course

Ben was a very approachable and encouraging instructor. He kept the course engaging and interesting throughout the 3 day course.

August 19, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Well worth completing this course

I thought that overall the course was great. There was the right mix of physical practice to sit down learning. The use of scenarios was good, also maybe a few too many. The guidebook provided is brilliant. I feel well prepared to use my skills now.

September 1, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you feel more prepared to use your First Aid skills.

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