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Rated 2 out of 5 stars

Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more

Company replied

Rated 5 out of 5 stars

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more

Rated 1 out of 5 stars

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more

Company replied

Rated 1 out of 5 stars

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Products Wholesaler
  3. Beauty Salon
  4. Beauty Supply Store
  5. Cosmetics Store
  6. e-Commerce Service

Written by the company

Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

617 reviews

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Rated 5 out of 5 stars

So pleased!

Affordable products, really cute freebies, amazing packaging and really quick delivery even though I only paid for standard. Really really pleased and will be ordering from these guys moving forward!!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great expirience

Found Foreo Luna 3 for great price, cant wait to try it 😁
It arrived in a beautifull package with a lot of gifts.
Thank you Skin city, highly recomend.

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic business!

What a fantastic business! I made an order which arrived promptly. The packaging was excellent and the product as described. I was also given an added gift which was a lovely surprise! I contacted them as there was a slight issue with one of the items (no fault of theirs). They have been amazingly efficient in resolving and on the very same day have sent a replacment item. There are not many businesses like this out there. HIGHLY RECOMMENDED!

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great skincare company samples sent!

I ordered a face cream which was on offer for a great price so decided to buy from skin city for the first time. I selected to receive any samples they may have. I came home to find a goodie box and was so happy with the items they sent!!!! A make up bag a tote bag, a free mini gift sculpture and two skin care samples. They wrapped the box so beautifully and it was like a pressie which was so exciting. They spent a lot of attention, care, and love packing this and I’m really happy for choosing to buy through skin city.

June 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Used for the first time to buy face cream that I had been buying from pharmacy for 20 years. Bought at cheaper price from skin city. Received promp emails and delivery 4 days after order. I will use this company again.

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

Super!!

Quick service, so beautifully packaged and also contained lots of free bits and pieces. Was very pleased as had never heard of this company. Will defo use again. Thank you.

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer!!

Affordable prices and the quality of the delivery is 👌 exceptional! It's packed with so much love and gratitude for their customers ! My order was packed carefully,with some free samples and this tiny doll is so cute !!! Thanks so much, I will definitely be ordering again!

March 22, 2022
Unprompted review
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Rated 3 out of 5 stars

Good Price, slow delivery

Good prices, delivery a bit too slow. It said 1-3 days. It took 5.

March 11, 2022
Unprompted review
Skincity logo

Reply from Skincity

Thank you for your Review!
We apologise for the slight delay with your order we aim to deliver orders within 1-3 days and this is usually the case although during busy periods or if there are delays with Royal Mail it can take slightly longer. I will pass on your comments to our delivery team for review.
Many thanks, Customer Relations/Skincity UK

Rated 1 out of 5 stars

Duties not included!

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it too expensive for us in the EU! :(

February 18, 2022
Unprompted review
Skincity logo

Reply from Skincity

Thanks for your review! We are sorry to hear you were unaware of the customs charge, this is something that has recently been implemented and is not a charge from Skincity. All Ireland orders are now shipped from the UK. I will pass on all of your comments to our delivery team for their review. Kind Regards, Customer Relations/Skincity

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Rated 5 out of 5 stars

Quick and free delivery!

Very happy customer - quick and free delivery and a great variety of products available (purchased hourglass cosmetics this time). Will be shopping here again for sure!

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible!

Ordered the startup skincare routine set, as I wanted to start looking after my skin but had no idea where to start. There was so many options but the set itself was the best deal and had many things I thought I needed. Price was great! Around £16 for a lot of products, was definitely smaller than I imagined, but still amazing products where a little goes a long way, I even got two free product, which was incredible! I use it every night and every morning (mostly) and I can see a real difference in my skin, pores are smaller and my face looks brighter and more even. I got it in the combination/ oily set as my skin is ridiculously oily, and I think it’s starting to help the oiliness as well. Shipping was really fast! I ordered it on the 26/12/21 and it arrived less than a week later, most likely because it was a small package.
Overall, I have been incredibly impressed with Skincity, everything was really easy to use and the products are amazing, the set even comes with descriptions and instructions of each product, which was really helpful. Definitely order from this! I loved the experience, thank you Skincity<33

January 5, 2022
Unprompted review
Rated 1 out of 5 stars

When I buy for 253 euro (maximum price…

When I buy for 253 euro (maximum price with no discount) of La Prairie product I expected nice samples from La Prairie. They sent me a small amount of cheap samples (1 ml sachets) from brands I will never buy. Will never buy again from this shop.

December 31, 2021
Unprompted review
Skincity logo

Reply from Skincity

Thank you for your review! We thank you for sharing your input regarding your shopping experience and are very sorry to hear you were unhappy. We will pass this onto our logistics team for review. Kind Regards, Customer Relations/Skincity

Rated 5 out of 5 stars

Simply the Best *****

My first time to use SkinCity for a product i have been wanting for quite a while.Absolutely excellent service, Really fast, super quick delivery and very professional. This will be the place i buy skin products i want from now on. : ) *****

December 8, 2021
Unprompted review
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Rated 5 out of 5 stars

Speedy free delivery, and great value

I didn't place the largest order with Skincity so I was really impressed with the speed of the free tracked delivery. The product was great value and beautifully packaged, and came with some free samples too. Would highly recommend!

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Ordered a little travel size product as this website had it cheapest for me to trial, it came within a day with free delivery with 2 free samples, a tote and zip purse and an adorable little doll! I am so impressed with the service of this company, I wish I knew about it before and will definitely be ordering all my skincare from here going forwards :)

December 5, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible - not for international shipments. They use UPS, which is the worse company for international shipments - takes far longer than the regular post office, requires extra paperwork to claim your order and charges you for the delivery through the roof (30 euros). They also charge you extra for customs paperwork, which no other company does!!!! Skincity year after year refuses to fix this problem and refuses to send shipments regular way even via regular post office to avoid screwing their international customers. Highly not recommended, surprisin to see such bad logistics and services in 2021.

December 4, 2021
Unprompted review
Skincity logo

Reply from Skincity

Thank you for your review!
Unfortunately shipping outside of Europe is very expensive, and when it comes to our service level we want to use carriers where we and the customer can track the parcel all the way up until delivery.
As of right now this is UPS, but we have been and are looking at adding additional carriers to support our markets outside of Europe. We hope to be adding these options to our checkout in the first part of 2022.

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