Sky Mobile 

As with many others would be minus if possible!
to bullet point the issues and keep it simple as writing the whole thing would be longer than a Stephen King Novel!
Requested a repair on a phone within warranty on 27th December, still not resolved!
They informed me it was lost, then found, then lost, then with the repair centre, then lost.....
Lies, Lies and more Lies from the case team who are an outbound call service only who don't call you! I am still waiting for them to actually honour a promise of a call back. When you do speak to them the Lie through their teeth to cover their own backs (a SARs has been requested as they don't always add everything to the notes!)
calls you make will unfortunately drop out when you are on hold (or you will be transferred to a completely irrelevant department) just so the rep doesn't have to deal with it. They are supposed to call you back, but I would say in over 50 calls at least 30 have dropped out and I have only been called back twice!
we have cancelled our sims (we were diamond customers so I would hate to see how they treat anyone else!).
They want me to deal with their third party company (Ingram) myself, my contracts with Sky!!!
I have since found out that the phone has been sat in the holding area of the repair centre for nearly two months, sky are asked daily to give instructions about the phone but have failed to do so, and still fail to do so. They still have my phone and haven't even send it back unrepaired even though we have asked them to, three weeks ago they said they would and yet it is still sitting in the same place and nobody is making any contact to sort it.

This is an extremely watered down version of the events, but hopefully will highlight the main issues.

I just hope this review saves at least one or more people from considering Sky mobile (if this one doesn't look at all the other poor reviews) maybe when they have no customers they will learn.

If i could give zero stars I would! Had no working mobile sim since 14th March, was left stranded abroad with no phone despite being guaranteed it would work after an hour.
Landed in Manchester 18th March phone still not working, had to ask another passenger for there phone to arrange a lift home. Repeatedly called sky since 19th March and the issue still not resolved, no phone calls returned and still waiting for the issues to be resolved. DO NOT USE SKY MOBILE

Customer service team and managers are incompetent and will just transfer you to a random team so they dint have to deal with you and they knowingly transfer you to a closed line - disgusting

I switched over to Sky mobile but the transition was not smooth at all. I used it for a month but the service kept on dropping. I tried to switch from the eSIM to a regular sim with no improvements. I ended up having to buy a third party eSIM to get coverage as Sky was unreliable. Sky mobile made it unbelievable challenging to cancel. The email and phone number they provided for cancellation were not operating. Eventually when I was able to cancel it within my first month trial I got charged for extra days while my number transferred back to my original provider. Overall, I called Sky mobile 4 times and went into their shop 3 times. At one point I had three of the store members trying to problem solve my connection issues with no success. While the in-store tech staff were friendly, the phone customer service and provided service was awful. It cost me more money and wasted so much time. Not worth it.

Absolute ripoff merchants , when the contract ends I’m off

Oh please don’t take this mobile network,I have been with sky for a while, last week my child made an international call accidentally I had to pay a big bill, what I don’t understand is every mobile provider give the option for bill cap and sky don’t or I never noticed or was asked!

🚨 Terrible experience with Sky Mobile! 🚨

I am extremely disappointed with Sky Mobile. I received an email confirming that I had 30 days after cancellation to request my PAC and keep my number. However, when I asked for it, they refused without explanation and deleted my number before the deadline!

✅ I filed a formal complaint, but Sky Mobile refuses to fix their mistake.
✅ I contacted Ofcom and am waiting for further action.
✅ I am now escalating the case to CISAS, as Sky Mobile is not providing a solution.

⚠️ Be careful trusting Sky Mobile! They do not honor their own policies and can delete your number without warning, even when you have a guaranteed right to request your PAC!

I have received an I phone that I did not order. I have looked everywhere on the sky website and can find nothing where this can be reported. It is totally unacceptable that a company of this size has nowhere to go to report a fraud. I have since received a returns package from a company called Ingram Micro Services, no covering letter. This may be a scam, all I can do now is to go to the police. I would have thought that Sky would want the phone back. I did write to Sky's complaints department explaining the scenario but have heard nothing from them. Perhaps Sky don't care about fraud.

No stars! Once your a customer They rip you off take your money say you haven’t paid your bill when I have never missed a payment which then affects my credit score. When mentioned this to sky mobile they don’t care. When I’ve complained they haven’t logged it and I’ve complained numerous of times! They sold me a dodgy phone and told me a lot of lies that they was going to fix it and send for collection of the phone and never did. They don’t care about the customers or how much stress they course. Stay away!!!!!!!!!!!!! I wouldn’t advise anyone to buy a phone from sky mobile! This has been going on 3 years! They robbed me of my money!

No signal anywhere in the south of UK. Expensive and not great customer service. I would avoid.

If I could give a zero star I would. Three attempts at a phone call and question still not answered!
First call to option 6 customer service, was more interested in selling me products than letting me ask the question I called in for. Ended call as was not getting anywhere.
Called back after again advising, no I didn’t want to buy anything asked if I was out of tariff as per SMS received and if I could reduce the amount I pay each month? Guy put me on hold and never came back.
Called back for a third time! Finally able to ask the question and the guy just said he didn’t understand.
I understand sales are important to a company, but also is helping existing customers and not pushing them away to different providers!!!
Please can someone contact me to answer my question?

Disappointed with sky, lied to after being a sky customer for 22 years. Hope sky suffers for terrible service and overcharging a long standing customer.

Terrible service. Never once have I had 5G service and less than half the time only make it to 4G. Sitting in Ireland today with ZERO service. Equally bad in North America. MVNOT

The worst customer service I’ve ever received. I genuinely feel like I’ve been scammed. Hard to believe this is a “real” company.
Been robbed of £72 For upfront costs on a new phone - WHICH I HAVENT EVEN RECEIVED BY THE WAY!!
I had to reorder 3 times as on three different occasions the phone never even arrived. That’s 3 upfront costs of £24 I’ve paid!! And after calling MULTIPLE TIMES, I still haven’t received my money back. Cause apparently it needs to go through the “back office”.
The whole company is an absolute joke

Quite possibly the worst customer experience I've ever had!
Ordered a phone and because I wasn't on my WiFi it got flagged as fraud. Was sent nothing to verify it was me, just kicked out of all my sky app, my ordered was cancelled although it said it was being sent (including a tracked delivery) which I later found out was cancelled mid delivery by sky, followed up with a note to say I wasn't in to receive the order. Which wasn't true.
When calling sky to sort it out, every sky rep was frozen out of my accounts and I had to wait for a call. No one called me.
When I finally got someone who could help me, they spoke to me like they found me on the bottom of their shoe. Bearing in mind my contract hadn't even started yet, wasn't the greatest of experiences. So I've cancelled my mobile agreement. I might cancel my TV and broadband too. Would not recommend sky mobile to my worst enemy!

THE WORST SERVICE EVER - BEEN TRYING REACH THEM FOR 3 HOURS

Absolutely disgusting service I use the word service very loosely I am so cross with Sky mobile I am honestly disgusted with the network I sent my Samsung tablet off for repairs because the power button was not working so it went off a repairs came back exactly the same took three months to send it back to me after constantly arguing with Sky I won't recommend Skye mobile even if you're paid me they are shockingly bad customer services is non-existent disgusting company. My tablet has been returned to me in exactly the same state as it went button still not working I am disgusted with you guys I am honestly I absolutely hate sky Mobile and I will be putting in a complaint of -com on Monday.

Could rate this company 0 stars if I could.

They robbed me £24 advance fee i paid towards a phone i never got to use then charged me a month’s payment for the phone I never used.

Few months ago I put in complaints, requested my recorded calls and conversations with them. Got ignored and no one never got back to me until this date.

I currently got one contract with them. Once that ends they will never see me or any members of my family or friends. DO NOT USE THIS COMPANY I BEG OF YOU WHO EVER IS READING THIS. If you can pay a few quid more somewhere else to a company that values and respects you then do it !

If only I could have chosen a 0 star rating, avoid sky like the plague. I have 3 phone contracts with them, all have gone great till I upgraded my IPhone for a Samsung flip. The Samsung broke after just 9 weeks and I hen I asked for it to be replaced I was told it was a repair they would do. As the phone I have is not fit for purpose I demanded a new one. After being lied to 3 times and also being told I was a VIP platinum customer it was time to give up. I asked for a manager call back and guess what still waiting. I am going to get legal advise on this as I’m paying for a service and not receiving it. All the staff are rude and so unhelpful

I actually do not know where to start: I am a VIP platinum Sky customer - whatever that means and in light of the “service” I have received. Ordered new phone on contract - have three currently (6 in total) and 4 accessories - pay approx £150 a month. The app wasn’t working so called Sky to order the phone, which I did. While I was on the phone, I asked if I could add another accessory (Apple AirPods Max), I was told I would need to pay off one of my accessories before I could do that as I was at my limit. I asked the operator to check if they were in stock before doing so. She checked and said they were. So I paid off one of my accessories £147. She then went to order the headphones - guess what? Out of stock because she was looking at the wrong part of the system - no apology (couldn’t care less). So the phone was delivered by DPD after they failed to deliver the day before because DPD can’t be bothered. I ordered and IPhone 16 Pro Max - I got a Galaxy A16. Rang Sky immediately to be passed onto 4 different people and still none the wiser as to what is happening. I have rang them again and still can’t tell me anything and they are unwilling to compensate me or offer any solutions. I have spent thousands with Sky over the years and this is the “service” I get - total and utter disgrace!!!