Sky Mobile 

Wow sky mobile absolutely sucks.
Their website sucks.
Their chat is never available.
Their website seems to always be not working or "some maintenance" is happening to help cover up that a large company cannot manage a decent website.

I have been customer of 3 for several years and moved over due to network coverage in my new home.
I ordered my brand new phone on 20/08/2025, the phone was released on 28/08 and as of 07/09 I haven't heard absolutely nothing. My delivery still says the same thing "progressing". Wtf is progressing apart from your appalling services. Can't get through to customer service, seems to be shut down by a robot each time.

Safe to say I would rather move back to 3 with limited coverage. Do not recommend at all
Goodbye Sky!

Spent all week trying to swap my phone because I’m now eligible to swap, every time I sign the credit agreement my order gets cancelled, I must have tried like 10 times on the phone with lots of different sales advisors, non of them were helpful, all just read off the same script and didn’t actually listen to the fact I was telling them what they were telling me to do wasn’t working. I plan to leave sky once I finish paying off my phone because this is a joke. It should not be this hard to just swap my phone. PS I passed their credit check

It's bothering me to even give one star to be honest!! I ordered a phone and sim on 1st September, was expecting to pay €45 upfront as was stated online...only to be told on the phone it was actually €76. I should have seen this as a massive red flag but was on the phone so long at this point I just agreed. I then signed a credit agreement, got an email to say all relevant checks were complete and my phone was awaiting delivery. Online it promises next day delivery so when I had not received any update by the 3rd of September I rang back. I was then told that I had actually failed the background checks (I do not in any way have bad credit) They refused to explain why I failed the check so I lodged an official complaint. I was promised a call back the next day by 2 different agents and haven't heard a word since (today is the 6th) They still have my money and I am left with no phone and down nearly €80. I was a loyal customer of sky tv for years as were most of my friends and family. That is all about to change. Absolutely appalling company, I have never in my life dealt with the likes of them. If you are thinking of changing to sky mobile... RUN a mile!

Sky is the worst company. Iv been with them for years and no problems until now. PLEASE DO NOT HO TO SKY FOR TV OR MOBILE SIM.
The CUSTOMER SERVICE IS ABSOLUTELY DISGUSTING.
PLEASE DON'T USE SKY

What a complete joke of a company. I was more than happy to sign up with sky, a small issue with the account that could have happened to anyone so I was not bothered, I was hung up on three times, cut off by the 6 o clock deadline twice, lied to on three of the occasions out of five when I spoke to an "agent". Over charged twice, now this is all in 1 week. I am not cancelling my broadband, tv and mobile because I have never in my life been treated so badly by a company that I was paying over 200 euros a month to. Not only will I be cancelling my stuff but my wife and my mother in law will be stopping all their stuff. I had to go into my bank to stop the bills because its takes 2 hours to get through and if they are not selling you something they will just cut you off. Never in my life did I think it was possible to be treated like that ever. The customer care is so bad they lost 3 customers today. How is it even possible to do things so badly.

Horrific coverage and phone calls dropping.
Avoid

They have a department called the priority team every time you try and talk to a member of staff from that department wen you ring up they talk down at you very rude very unprofessional I can’t get a word in they think that it’s all about them and only they can be right and no one else there is over 1000 complaints still out standing still unanswered it’s very concerning that wen you try and disagree about something they get very mad on phone wen you try and ask which company has the debt so you can you them over 32 members of staff have told so many different stories I don’t no what to believe anymore if sky mobile are that bother about the debt do me a big faver please send it to a debt collectors so I don’t have to go through hell any longer I’ll never be a sky customer ever again am leaving very bad reviews it’s skys own fault and they had many chances to sort this out for 1 year now they keep
Saying a broke a policy’s but can’t tell me what policy it was that’s why they closed sky tv years ago and sky mobile twice they closed it down.

Usually I've been happy with SM. this time, I've found its gone downhill. Another company that has gone to Indian call centres. I went thru automated password ID etc, to speak to someone who went thru the same thing again, who then said he couldn't help me and needed to pass me onto his colleague who again wanted to take me thru the process. Seriously Sky, call Virgin media, their system recognises my phone number, asks me for confirmation ID and we're there. I don't mind foreign call centres but go to the Philippines, their English and their manners are far better. The only positive you offer these days is the rollover of data, you are now dearer than some of the other networks.

Replacement SIM needed as phone lost. Getting through to a person proved challenging. SIM soon arrived but the printed instructions supplied did not work and I kept going round and round in circles with online activation not working, finally had to phone Sky and SIM was activated but this was completely different to the instructions supplied with the SIM which are wrong. Now I have a white Wi-Fi icon with a flashing black head, but it works again.

I’ve been with this provider for 5 years never have I had a problem, today trying to get a replacement sim I then get transferred 4 times caught someone in the background trash talking in Hindi they didn’t know I understand the language! Hiring unethical imbeciles! The “floor manager” was then putting on a weird accent as if he’s some sort of playboy coming out from LGBTQCDUV hayman kumar was the name most likely fake name most of these sky workers operate on fake name basis! I’ve asked for a sim replacment they then proceeded to ask for a rota serial number? I cancelled my WiFi with them and now they’re being shady for their defence it was because it’s a manual check on confirmation on they’re speaking to right person never in my 5 years I have had a problem but SKY has slipped up they’re started to become booky the min I decided to switch providers!

Could not use phone in USA, arrived after midnight in empty airport, no one around and very unsafe.
If we were attacked or robbed we had no way to contact anyone.
Eventually we found a policeman who kindly phoned a taxi for us.
Tried sky but could not contact anyone.
Just been on phone for 4.5hours still no answer, also spoke to to 16 different people in total and still not fixed.
Why don’t sky just get a call centre in UK so we can get answers and fixed problem.
Absolutely terrible service.

If I could give sky less stars I would, this has to be the worse mobile phone provider I have had.

Cut me off when I was abroad, connected my daughters phone to international roaming, ie America, when we were in Portugal, charged us 235 pound for one call.

I have made a complaint, still nothing done almost 3 weeks ago.

And, it is almost impossible to speak to an adviser now.

Shocking customer service

I have 4 lines with sky. All getting cancelled

I’ve always had good experiences with Sky team especially the Scottish customer agents. However, I recently got charged £135.33 for apparently some data charges whilst we were in east Asia. I called to explain that there could have been some tech issues at Sky’s end as I along with my girls we switched off all data roaming knowing that Sky charges extortionate amount for roaming data.

First two agents didn’t want to know and said will put me through to back office team to handle. Back office team picked up the call but didn’t even have handover of info so I had to explain all over again. Claire took the call and was very nice and empathetic and understood where I was coming from and also felt there were discrepancies in the data usage charge and pattern hence gave it to back office to investigate.

One day later o received a text saying credit declined. I called Sky back and Andrew picked up. Immediately he had a different tone and attitude and challenged me asking why I would think Sky could have tech issues resulting in the charges. He insisted it was either our fault or our IPhones as we should have also turned off roaming on Sky app. I mean how was I supposed to know? I explained that I’m not financially stupid knowing how much roaming charges are and still left it on. Andrew had not empathy whatsoever. Incensed, I wanted to leave and asked for Pac codes for all three lines. Without even expressing any customer service or understanding and maybe say how sorry to hear that, is there anything else we can do to make you reconsider etc, he immediately sent pac codes to me. I was going to leave anyway after that but felt flabbergasted how he along with Sky would rather lose a Platinum customer who’s been with them for 13 years than lose the £135.33. I genuinely believe that my family did nothing wrong and swear that we switched off roaming. Andrew and Sky just couldn’t see that the charge would just amount to around FOUR months worth of our line rentals so we’re really short sighted.

Oh well. We are leaving and will also post a Google review and tell our friends about this experience. Such a shame.

This is hard because I love my BB & TV package, I pay > £2400 a year & have been with them >25 years. Contact is my worry on the BB/TV side, but their Mobile Service is worse than useless.

They do not know what they are talking about when you get through to a human of sorts, with heaven knows what accent (s). Also I swear they are disinterested & do not listen, or perhaps understand what you say &/or ask?.

Otherwise you receive automated txt messages telling to to call them back, but you do not get through, or send a URL which does not work.

I discovered I did receive a few phone calls from SKY, ironically they were on the snail pace, battery eating mobile I wanted to upgrade.

I could not even sign in!!! , which I found was my VPN, which I turned off and then signed in, but annoying to say the least.

I wrote my last experience on the General Sky page in error, it should have been on here, ergo I shall not repeat it beyond saying if its SKY Mobile avoid it like a plague, the rest so far is still ok.

Finally I have noticed a dreadful decline in service & quality of the people answering service issues &/or complaints, since they were bought by COMCAST over 4 years ago.

Outrageous roaming charges in India for what Sky admits was “a tiny amount of data” and 2 texts! This was when my daughter landed at the airport and had to contact the person picking her up, from then it was off!
Absolute robbery Sky, and no help to a loyal customer who is paying for 4 phones with you.
Well you have just lost 4 phone accounts.
There is no way you can justify this charge. Avoid sky mobile

absolute garbage do not i mean do not buy from this company customer service non existent unless your a robot piggybank waste of time as now you have to use your data within a year the my claim believe in better well believe me they are rubbish and now i get an email saying you've used 50 per cent of your data allowance abroad so you may have extra charges under our fair usage policy so why am already paying £2 a day then complete shambles

Absolute cowboys. Don’t use. Buyer beware! Been charging for 2 returned phones and stealing money for circa 6 months and although every time we speak to someone they say it will be resolved it never is. Cowboys

Sky Mobile stopped taking DD for husband's IPad (we assumed it had been fully paid up). Get a 'default' letter showing arrears. Tried to resolve online, chatbot was completely useless, wouldn't connect with an advisor. Tried calling. 2 advisors, both heavily accented and hard to understand, neither were helpful. They kept claiming they had no idea what we wanted. Husband's phone and IPad both on same account, but they don't know (despite this letter asking us to call). And they had the audacity to cut us off.

No email address to use either where we could attach the letter. Truly useless.

Customer service is non existant with Sky Mobile. Avoid.

Sky mobile, I have 3 iPhones 2 Apple Watches and 1 Apple iPad all under my contract.
I had a phone call from Sky through Domestic and general about insurance for my 3 devices free of charge from April till August the £9.99 per month after that so of course I said yes.
My daughter’s iPhone 16 plus was accidentally damaged so I got in touch with Sky, very very difficult to get to the right department. Eventually we were put in touch with Domestic and General and yes we were covered, fast forward 3 days later they emailed to say sorry your device is still under warranty from the manufacturer so you’re not covered for electrical damage your case is now closed. I got in touch with Sky again and they collected my device and no electrical damage but it will cost £625.00 to repair and the gentleman said my home insurance will cover it but I’ve Sky protect through Domestic and General so he said why are t they repairing it?. We wrote a letter of complaint to Sky and that was over 2 weeks ago but nothing back, I have been advised that I am entitled to the phone being repaired and compensation as it now longer than 6 weeks since the device was damaged. Domestic and General phoned me this morning 29/08/2025 and asked have I stopped my direct debit for £9.99 and why would I do that and not protect my devices? I explained it all to him and he said well you are covered but I hope you get it all sorted 🤷‍♂️.

Quite possibly the worst customer service I have ever experienced, on all levels. Difficult to get hold of customer service, and when you do it is an absolute waste of time.

I had a number of questions during my 3 years with Sky that were rarely answered correctly or helpfully.

The final straw came when I had my phone snatched in London, and needed some documentation for my insurance claim.

The customer service team were so unhelpful, and I had to spend over 4 hours on the phone to try to get a resolution. I was lied to by 2 advisors, and then in the end I was told by a manager that they probably lied to me to get me off the phone!!!! Ridiculous!

I still don't have the information I require and have decided to cancel my Sky Mobile account immediately.

Awful, avoid at all costs!!!!