Sky Express Reviews 700

Thieves!! SKY express overbooked my flight and denied me boarding through no fault of my own. They promised compensation, then ignored every follow-up. No money. No response. Just silence. This is theft, plain and simple. If you’re thinking of flying with them — DON’T. They’ll happily take your money, leave you stranded, and vanish when it’s time to take responsibility.

Absolutely Terrible Experience – Avoid This Airline at All Costs

I took what should have been a short 20-minute flight from Milos to Athens, and it turned into a nightmare. First, there was a 3-hour delay with no explanation or updates from the airline staff. Not even an apology.

When we finally arrived in Athens, no one on the flight received their luggage. The staff had no idea when our bags would arrive. It’s now been over 24 hours, and we’re still without our luggage—with zero communication or accountability from the airline.
To think an airline would fully book a flight knowing very well that our luggage wouldn’t be able to fly with us due to weight capacity is INSANE!
We’re on vacation, but we’ve had to cancel plans just to wait around for a possible phone call about our belongings. The complete lack of organization, communication, and care is shocking.

Do not fly this airline. They are completely unreliable and customer service is non-existent. This experience has been nothing short of awful.

They are horrible. I paid for a ticket months in advance but was put in standby and bumped from my flight and the staff was hostile and rude

sky express airline are the worst airline in europe .They dont tell only lies , they steal , scamm their passaggers as well . i travelled from frankurt to athen 14th april 2024 . At the sky express boarding gate , the staff claim my carry on luggage too heavy , i where requested to pay extra 60€ fees , which i paid , some other 3 passangers luggages was also collected from them . when we arrived athen , the four passangers luggages where missing , we made a report at the lost and found counter with sky express airline staff . They promised to forward my luggage to chania . I have to spend money getting myself another clothes ,medicaions , toiltries . By may 2024 i sent my luggage lost compesation request to sky express airline , this airline have refused to pay my compesation from may 2024 to date . They have been telling me all kind of lies that my compesation has been sent to myflyright.com who i contacted to represent me for my claims to get my compesation from them . They keep telling me lies , no prove of payment to me neither to myflyright.com . Am telling everyboddy who have values for their items to avoid sky express Airline , away lugggages where stolen , it was never missing . i think the staff stole it , becuse they are very much aware no way i can sue them to court in germany , because they are seating in athen greece where they pratically knows how the system work for them. This airline and their staff are criminals . Pay 100€ more for lufthansa or other Airline to avoid your items get missing, stolen or left behind without a trace.

They decided to take bags off apparently too heavy, no warning to those affected. Left our bags at Milos airport and only told us what was happening when we arrived in Athens. Our bags were taken to Milos port and sent by ferry. Again, we were not told. 24 hours later our bags arrived. DO NOT USE THIS AIRLINE if you expect your bags on arrival. It is a common practice.

It was the worst experience of my life, everyone is so rude, and they behave so badly, i never had been so disrespected.

Flight GQ602 ATH to LCA on 30.05.2025.
Upon landing the seats around us all had issues with the plane's pressure. Either it was an old plane and the pressure regulator was not working, or the pilot was new and didn't know what to do but it's almost two weeks now and I still have issues with my ears. Went to see an ENT Dr. today. If the treatment he gives me does not work, I will have to resort to cortisone. We complained when we un-boarded the plane and they blamed our ears that we were sick. OK, I can understand maybe my husband and I may have had an issue but all the ones around us?! We sat mid plane so not sure if it affected front rows and back rows too. Never again with this airline.

They behave like low cost airline but the tickets are expensive like the premium airlines. The cookie you offer is not tasty.
But the experience I would like to share is that I received my baggage broken when I arrive at the airport, I reported it as I should do, I sent an email to the airline and their answer was " we don't compensate or replace your baggage". The baggage is useless thanks to them. Definitely I need to report them to the European Consumer Center of Greece! Shame on you!!!

I flew from Milano to Athens with Sky Express, and when I picked up my suitcase, I was stunned by the damage. The entire interior was ripped open, the protective lining torn apart, and parts of the suitcase were exposed and detached. If it weren’t for the internal zippered net, all my belongings would’ve spilled out during the flight — that’s how bad it was.

I don’t know exactly where this happened, but as Sky Express was the airline operating the flight, I hold them responsible for this unacceptable state. The suitcase is beyond repair and handling like this shows a complete lack of care for passengers’ property.

No one offered any help or explanation, and the damage was too severe to ignore. I expected basic respect for luggage — not this.

Have never used a company as terrible as this one. Left the whole plane's luggage behind in Milos multiple days in a row without giving any timeline for when we'd receive it. Only "maybe tomorrow" for 3 days and now we are flying home without it only hoping they will actually get it back to us.

They just don’t care and will leave you standing around on the bus, tarmac anywhere in the blazing heat for a very long time.

We were travelling with Sky express flight GQ224 from Athens to Kos tonight, May 26th, and we were forced to buy an extra ticket for my nephew's violin! We paid 70 euros for the violin to have a seat! This is ridiculous! Aegean carries for free all musical instruments up to 1m.

Impossible to retrieve boarding cards outward and inward from Athens to Santorini,even though I paid extra to get them sent,hours wasted on holiday trying to get them, impossible to contact (phone number doesn't work)the websites AI was useless too,no help at the airport either,WOULD NOT RECOMMEND TO ANYONE

We flew to santorini with this company a few days ago from athens for 1 day and i would say we should not of bothered going. Flying over it said be 8 hours before your flight and you will get your boarding cards and we payed extra too to have them automatically sent to us to save us the hassle. Then we started getting emails saying you will be refunded so we checked in and they did not send us our boarding cards. We spent nearly 3 hours of our holiday trying to locate them and the phone number on the website was fake aswell. Trying to come home was 10x worse. Would not recommend to anybody.

We flew from Zakynthos to Athens with no problems at all. The ticket price was very reasonable. The crew were friendly and helpful, the plane was modern, spotlessly clean and comfortable.
Based on this flight, we would definitely fly Sky Express again.

Stay clear of this lying, thieving joke of an airline and their pathetic propeller planes. Their offer may seem a bargain, but they will extort additional payment later on. Forced me to pay a hefty fee for my checked bag at the airport, though my reservation explicitly said "1st checked bag: no fee". Their employees have disparaging attitude towards customers, and their customer service is of no help at all. So, though the experience is "low cost" indeed, the actual cost of flying with them is not.

Easily the worst airline ever. I experienced a 3-hour delay (one of the many delays that i got to experience with skyexpress), only to be rushed onto the last available flight. As compensation for the inconvenience, I was promised a “free ticket.” That turned out to be misleading — the ticket's value was just €20, and I was later informed it wouldn’t even cover taxes and fees.
To make matters worse, I've tried reaching out multiple times for clarification, and now the airline simply ignores my emails. This level of customer service is completely unacceptable.

I was traveling with my wife and two small children (11 months and 2.5 years).
Before taxi start following attendant’s instruction, the 2.5-year-old child was appropriately seated in her own seat, secured with a seatbelt, just like the rest of us.
The attendant provided a seatbelt for the infant to the mother and instructed her to use the baby seatbelt for the infant sitting in her lap. The mother complied and fastened the baby seatbelt. However, the infant immediately started crying. As time went on, the crying worsened because the infant obviously did not want to be restrained. The infant could sit on the lap without any issue but protested strongly against the seatbelt.
For the next five minutes, the infant was belted to the mother and continued to cry non-stop, moving up and down. To calm the infant, the only solution was to loosen the seatbelt, so the mother could hold the child in the arms and swing it.
The airplane had still not taken off, and the attendant informed us that the seatbelt must be worn, strongly fastened. I politely explained that they could see for themselves (as we were in the front row of business class) that the infant exhibited irrational behavior when buckled tightly but was absolutely calm when seatbelt was loosened. I communicated my concerns in a respectful manner, but the attendant rolled her eyes and responded hysterically, stating that if we did not fasten the seatbelt on the infant, the flight would be canceled. To avoid further issues, I adjusted the seatbelt to be loose enough so the mother could hold the infant in her arms, which helped, and the baby eventually fell asleep and remained calm until we left the airplane.
When we landed and were waiting for the door to open and to go out, I took the opportunity to explain to the attendant that we were not against the rules, but there are moments in life when rules can obviously produce more problems. When I asked to keep the baby calm for 1 minute with loosened seatbelt, it was certainly not dangerous for the flight and should not have been a reason to cancel the flight. I said this absolutely with full respect.
During this short and normal conversation (less than 2 min) with the attendant with black hair, another attendant with blond hair entered the cockpit, and the pilot came out and started yelling and threatening to call the police.
I was surprised by his aggressive behavior, which was not in correlation with the events during the flight. He was yelling that he would call the police, and I replied in a calm voice that we were following the rules. Captain seemed to be showing off in front of the attendants, behaving as if we were animals and the airplane was his animal shelter.
Every time I tried to explain that the situation is far from any incident, he stopped me by yelling, ‘’Do you want me to call the police?’’. His behavior simply shows his point of view, which can be described as ‘’This is my airplane, and you cannot talk about anything, including explanations regarding the infant's seatbelt condition.’’ Three times he interrupted my attempt to explain to him in a calm manner, threatening with the police. He insisted during his yelling that he would call the police if I didn’t like the rules. He used the term "like" instead of "following,". I replied that I respected the rules and didn’t understand where the problem was, especially given that the infant was belted for the entire flight.
He was acting not like a captain but like someone who wanted to fight. He manipulated the situation, taking advantage of the fact that we were foreigners.
I told him that calling the police for one baby who was crying with the seatbelt on was strange. I knew that if the police came, it would cause psychological shock for the children, so I chose to stop the conversation to avoid this situation.
I would like to note again that the pilot used the situation of us being with two children, and obviously, it was my choice not to stress the children more.
This kind of behavior is simply not acceptable. We won't be using Skyexpress ever again.

I did book two one way tickets from Athens to Brussels two months ago. When I checked in for my flight on the 11 th of May 2025, the flight attendant told me there have been dubble booking and so I will have my seat number maybe before the flight maybe I ll have to wait for the next flight. It is a total misbehaviour, extremely bad customer service generating stress for the customer as for the Sky Express crew. This company is not reliable to me.

Title: A Devastating Experience with Sky Express: Unjustifiable Delay and Unacceptable Service

Introduction

This report details my extremely disappointing experience with Sky Express on December 23, 2024. What was supposed to be a simple flight from Athens to London to attend a football match turned into an ordeal due to the airline’s lack of communication, an unjustifiable delay, and their failure to provide proper customer service. I will explain the events, the negative impact on my plans, and the airline’s refusal to offer compensation.

Purpose of the Trip

I had planned the trip to a football match in London. I booked a direct flight with Sky Express departing Athens at 08:35 a.m., arriving in London at 10:35 a.m. This would give me plenty of time to attend the 3:00 p.m. match. The trip cost me around €1,125, including flight, premium hospitality, and accommodation. However, due to the delay, I missed the match and experienced significant inconvenience.

The Sequence of Events
1. Arrival at Athens Airport

I arrived at Athens International Airport in time for check-in and went through the process without issue. After that, I proceeded to the gate, but as the scheduled departure time of 08:35 a.m. came and went, there was no announcement from the airline. I approached the staff, who explained the delay was due to “technical issues,” but no further details were provided.
2. Initial Delay Announcement

At 09:15 a.m., the airline made an announcement indicating the flight would be delayed due to “technical issues.” No further explanation was given, and passengers were left wondering how long the delay would last. The lack of transparency left many, including myself, frustrated.
3. Hours of Waiting

As the hours passed, I continued to wait with no clear information. By 12:00 p.m., the delay had lasted nearly four hours, and there were still no updates. Passengers began to express frustration, and many questioned whether the flight would even depart that day.
4. Gate Changes and Confusion

To add to the confusion, the departure gate was changed twice during the delay. First, we were instructed to go to one gate, only to be redirected to another shortly after. This lack of clear communication was both inconvenient and aggravating.
5. Flight Departure

Finally, the flight departed at 1:00 p.m., nearly five hours after the scheduled time. We arrived in London at 3:00 p.m., having missed the first half of the match. This delay ruined my plans, as I had carefully timed my arrival to attend the football game.

Financial and Emotional Impact

The financial consequences were significant. Aside from the flight cost, I had purchased a premium hospitality package for £440 and a match ticket for £125. These expenses were wasted as I missed the game. The total cost of my trip was around €1,125. Sky Express has refused to offer any compensation or even acknowledge the financial burden they imposed on me.

Emotionally, the impact was also severe. As a lifelong football fan, I was extremely excited to attend this match. The delay caused unnecessary stress and disappointment. The airline’s failure to provide timely updates or support only added to the emotional toll of the experience.

Legal and Consumer Rights

According to EU Regulation EC 261/2004, passengers are entitled to compensation for delays over three hours, especially if the delay is due to the airline’s fault and not extraordinary circumstances. Since Sky Express’s delay was not caused by external factors, I am entitled to compensation of up to €600. However, despite this, the airline has not offered any reimbursement or recognition of their failure to provide the service I had paid for.

Conclusion and Recommendations

Sky Express’s handling of this situation was entirely unsatisfactory. The airline’s failure to provide clear communication, manage the delay efficiently, and offer compensation for the inconvenience and financial loss I suffered is unacceptable. I lost money and missed an important event that I had been eagerly anticipating.

I recommend that Sky Express take the following steps:
1. Improve communication with passengers during delays, ensuring timely and accurate updates.
2. Comply with EU regulations, offering compensation when delays exceed three hours.
3. Enhance customer service to prevent future situations of this nature.

Sky Express must take responsibility for its actions and understand the importance of customer satisfaction. If they fail to improve, they risk losing the loyalty of their passengers.