I had to cancel my subscription due to medical issues. Oscar was polite and knowledgeable in guiding me through the process. I appreciate his making this straightforward. If all reps are like Oscar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The app looked very interesting in December 2025. I signed up, but like a lot of people, I missed the subscription policy. I never used the app, completely forgot about it until I checked my credit... See more
Company replied
I only wanted a one time service through them. I bought it and somehow wasn’t enrolled in auto renewal and was charged $55 a month after my initial eight dollar payment. But I emailed them and told th... See more
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Customer service was prompt and kind. I couldn’t have asked for more from them. I accidentally subscribed and realized many months later. I contacted customer service with my problem and was met with... See more
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Company details
- #3 of 3 best companies in Beauty School
Contact info
United States
- trust@skyfluence-beauty.com
- skyfluence-beauty.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Skyfluence Beauty
Dear Anne,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the wonderful, immediate help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
My concerns were addressed
My concerns were addressed, click quickly with courtesy and follow through. Very professional.
May 19, 2026
Reply from Skyfluence Beauty
Dear Susan,
We really appreciate you taking the time to provide your feedback!
We’re thrilled to know that our customer support team was able to provide you with the quick, professional assistance and care you needed during your experience with Skyfluence Beauty.
If you need anything else or have any further questions, please don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
I do so appreciate your very quick…
I do so appreciate you very quick response to cancel my subscription, but I’ve spent almost an hour jumping from page to page to get the cancelation.
May 19, 2026
Reply from Skyfluence Beauty
Dear Karen,
We really appreciate your feedback!
It’s wonderful to hear that our customer support team was able to help and provide the quick assistance you needed with the cancellation of Skyfluence Beauty. At the same time, we are sorry to hear that the process took some time.
If you need any further support or have any questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re always here to help!
Kind regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Christy,
Thank you for your valuable feedback!
We’re so pleased to hear that our customer support team helped you and provided the prompt care you needed with Skyfluence Beauty.
If you need any more help or have further questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re always here to assist you!
Sincerely,
The Skyfluence Team
It was very difficult to manually…
It was very difficult to manually cancel my account with Skyfluence Beauty, and I had tried on two previous occasions without success. But this morning, after noticing a charge on my account, I was finally able to reach a representative via email and received great results.
Amber was empathetic, completely understanding, and helped me properly cancel my account. This is what great customer service looks like.
Thank you so much, Amber, for your help this morning.
May 19, 2026
Reply from Skyfluence Beauty
Dear Aishan,
Thank you for taking the time to share your feedback with us!
We’re happy to know that our customer support team was able to assist you and provide the great care you needed with the cancellation of Skyfluence Beauty. At the same time, we apologize for any inconvience this situation caused you.
If you need any additional help or have more questions, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re here for you!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Terri,
We truly appreciate you sharing your thoughts with us!
It’s fantastic to hear that our customer support team was able to offer the polite help and care you needed with Skyfluence Beauty.
Should you require any further assistance or have any more questions, don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Cancellation process was seemless.
May 18, 2026
Reply from Skyfluence Beauty
Dear Latasha,
We really appreciate your feedback!
It’s wonderful to hear that our customer support team was able to help and provide the seamless assistance you needed with the cancellation of Skyfluence Beauty.
If you need any further support or have any questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re always here to help!
Kind regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Martina,
Thank you for your feedback!
We’re so happy to know that our customer support team was able to provide you with the good, quick help and care you needed with Skyfluence Beauty.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Sincerely,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Marchelle,
Thank you for taking the time to share your feedback with us!
We’re happy to know that our customer support team was able to assist you and provide the quick, knowledgeable care you needed with Skyfluence Beauty.
If you need any additional help or have more questions, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re here for you!
Best regards,
The Skyfluence Team
I like the initial request for shows of…
I like the initial request for shows of face and how to apply makeup for this- but that’s all I needed. I have no idea what else you were providing nor what the 55 dollar charge is for.
May 17, 2026
Reply from Skyfluence Beauty
Dear Valued Customer,
Thank you for sharing this honest feedback!
We are glad that the service contains everything you need for applying makeup.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
That I couldn’t change my password to…
That I couldn’t change my password to figure what my account was. It never sent me the link to reset. I tried multiple times.
May 17, 2026
Reply from Skyfluence Beauty
Hello Gretchen,
Thank you for sharing your thoughts about Skyfluence Beauty. We truly appreciate your feedback and understand your concerns.
We are sorry to hear that you faced any technical issues with our service. Your input helps us improve and deliver a better experience for you.
If you have any further questions or suggestions on how we can improve, feel free to reach out to us at trust@skyfluence-beauty.com - we’d love to hear from you!
Best regards,
The Skyfluence Team
I really like your website
I really like your website, and I paid the initial membership because I’m hoping to get advice on which products are best for my skin type and age, along with some makeup application tips.
To be honest, I’ve been extremely busy, so I haven’t had the chance to go through everything yet. I’m hoping I’ll have time today to review your suggestions properly, and I noticed that I’m already using some of the products you recommended.
Thank you
May 16, 2026
Reply from Skyfluence Beauty
Dear Gordana,
Thank you so much for your thoughtful feedback and for becoming a member of Skyfluence Beauty!
We’re delighted to hear that you’re enjoying the website and that some of the products we recommended are already part of your routine. Our goal is to help make skincare and makeup feel more personalized and approachable for every age and skin type.
We completely understand how busy life can get, so please take your time exploring your recommendations whenever it’s convenient for you. We hope the guidance and tips will be both helpful and inspiring once you have a chance to review everything more closely.
If you ever have any questions or would like additional support, feel free to reach out to us at trust@skyfluence-beauty.com — we’re always happy to help!
Warmly,
The Skyfluence Team
Quick response and cancelation
The ability to have it cancel quickly. I haven't gotten a chance to use the app as my father's health has required more if time and has increased my daily responsibilities. I will sign up again im very interested in learning proper ways and techniques. But, for now my father’s needs are #1.
Thank you for your quick response.
Sincerely,
Denise
May 13, 2026
Reply from Skyfluence Beauty
Dear Denise,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Isabel,
We truly appreciate you sharing your thoughts with us!
It’s fantastic to hear that our customer support team was able to offer the help and care you needed with Skyfluence Beauty.
Should you require any further assistance or have any more questions, don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Carrie,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
I was pleased
May 15, 2026
Reply from Skyfluence Beauty
Hello Helen,
Thank you for sharing your experience—we’re overjoyed you enjoyed it!
If anything comes up or you simply want to say hello, we’re here at trust@skyfluence-beauty.com.
Warm regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Angela,
We really appreciate you taking the time to provide your feedback!
We’re so glad to hear that our customer support team was able to offer you the assistance and care you needed with Skyfluence Beauty.
Should you need any further help or have additional questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re here to support you!
Best,
The Skyfluence Team
Quick and sufficient customer service
May 15, 2026
Reply from Skyfluence Beauty
Dear Angel,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Great product had to cancel cause out…
Great product had to cancel cause out of budget but they have great customer service and tutorials
May 12, 2026
Reply from Skyfluence Beauty
Dear Sharla,
Thank you for taking the time to share your feedback with us!
We’re happy to know that our customer support team was able to assist you and provide the care you needed with the cancellation of Skyfluence Beauty. We understand that our pricing may seem higher compared to other options, but we assure you that it reflects the comprehensive service you'll receive.
If you need any additional help or have more questions, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re here for you!
Best regards,
The Skyfluence Team
Overcharged me when I added color match…
Overcharged me when I added color match and the only reason I did that is because the skip wouldn’t work so I had to
May 13, 2026
Reply from Skyfluence Beauty
Hi Sam,
We’re sorry about your experience with Skyfluence Beauty. We’ve cancelled your subscription and fully refunded your last payment. You won’t be billed again.
The refunded amount should appear in your account within 5-10 business days.
If you have any additional questions or concerns, please don't hesitate to contact us directly at trust@skyfluence-beauty.com. We're here to help.
Best regards,
The Skyfluence Team
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