Skyglass 

I would definitely not recommended sky glass TV
We have had more problems since purchasing this TV 3 months ago
This morning it is not working at all. So yes absolute rubbish.

Having the same problems as everybody else, has anybody complained to Sky, if so how? I'm starring at a blue screen at the moment which should be Emmerdale. Sky Glass has almost reduced me to tears several times,I am so frustrated.I would go back to Sky Q but I don't want to sent TV back.

Massive downgrade on Sky Q. We honestly thought this was going to be great. In the shop they sell it well, and you basically get the TV for free with package discounts, so why wouldnt you want to?? But - what they dont explain is that infact you lose all of the great functions standard sky has. The streaming service is so so bad! You cant simply click and watch your latest recording from the day before, you have to find it in your playlist (Alphabetical, not most recent, which makes no sense) and then it shows you every episode ever, not just the ones you want. When you then click on it, it still doesnt play, you have to mess about going via ITV hub etc, and all of the other awkward blockers they put in your way. It just really is badly designed. If it was a TV, with sky Q built in, it would be a winner, but while ever they try this terrible streaming service, it really isnt worth your time. We stock it out for a week, then had it returned so we could go back to our standard sky package.

I’m so frustrated by Sky Glass - trying to rewind a program is almost impossible unless on Netflix, as well as other things that are so annoying.
I bought it in good faith after 35+ years with Sky and I feel I’ve been let down by their blurb

I can’t believe I let this tv run out of trial time we have the tv in our bedroom as wanted a white tv an the puck thing is in the living room plus thought great No dish on the back of the house what a load of rubbish!!!!! It’s always freezing,just going blank or saying no internet connection well it’s Sky internet. Worst thing I did was swap the Q that was great so anyone thinking of getting one make sure you don’t send your Q box back or run out of trial time don’t do what we did an thought it was just us getting used to it, it’s Not it’s just Not up to sky standards as it doesn’t get better. Mayb in a few yrs it will be great but at the moment we’re stuck with it…….

Utter utter utter s##t.Do Not BUY.
Absolutely lovedy skyQ box but this glass tv is terrible. Completely ruined my tv experience. As a hearing aid used I am unable to connect my hearing aids with a loop system or Bluetooth and subtitles don't work 99% of the time.managed to get £15 off the bill because of this but still a crap experience for me now.

Ordered TV for next day paid the delivery charge tv came no remote no power cable was taken back rang sky they cancelled the order so had to reorder was told sorry deffently got one in stock took day off nothing came rang sky said got no tvs but can send you one tommoro just got email we got no tvs what the hell is going on don't bother it's to much hassle go to curry's going to cancel now that's it for me unfortunately I had to give 1 star or I can't leave any comment other wise would Bo none

You have to keep checking if your item is still on play list and to make sure the tick is still on as well and don’t start with the internet as well

Sky Glass is one of the most disappointing purchases I have ever made.

It has a habit of switching itself off and when not doing that it is either picture freezing or losing connection to the internet (we have Sky superfasr Fibre).

The TV set itself is bulky and ugly, the sound system is certainly not surround as advertised. There is often a rattle/vibration in the bass end which means the volume has to be turned right down to rectify the issue.

The playlist is a joke as programmes either don't appear in it or they do and disappear after a short period of time. How I miss the recording facility of Sky +.

Many channels we had with Sky+ are bo longer available such as older movies. We no longer have RTE channels (we live in Northern Ireland).

I was assured I would have access to Freeview through my aerial which could be plugged into the back of the set, this proved to be a lie.

I really wanted to upgrade from Sky+ to SkyQ but was persuaded to take this rubbish as it is allegedly the future, dear help us all. Sky have got thus badly wrong and have a lot to do to rectify it.

Please, be aware, it is not worth it.

Worse thing I ever did was purchase sky glass, we’ve had it now for approx 8months and almost every day there’s some kind of problem with it and we are constantly having to switch it off and reboot. The playlist is rubbish as you can only view the most recent episode you’ve requested, it’s always saying it’s not connected to the internet when it is and if I could send it back I would and go back to sky q. Sky definitely weren’t ready to launch this tv and should be giving refunds as it doesn’t meet the expectations that they tell you when you buy it

Got this TV. Kept freezing and going out of sinc. Picture quality was absolute rubbish . Gave it two days and then gave it back . Went off and baught myself a proper TV with amazing sound and picture quality . Couldn't get over the shocking picture quality. DO NOT BUY IT !

The Energy Rating for Sky Glass TV is G this means the product has higher running costs and is not energy efficient, they dont tell you this when you purchase one - disgusting and a rip off

I've put 1 star, but it should be no stars. This has to be the worst thing I've ever purchased. Sky called us out of the blue and as it was about £30 cheaper than what we were paying with sky Q, we thought it was a good idea and a chance to experience an innovative product. What a dreadful mistake that was. In the beginning it froze at least twice a day while watching something. It doesn't do that so much now. The issue is the apps especially itv hub. Once the adverts finish, it doesn't show the rest of the program. You then have to switch off, log in again. Sometimes it will continue where you left off but most of the time it goes back to the beginning . It is so bad and frustrating. Purchase at your peril.

Less than 24hrs and I want rid of this. Why was it ever launched. The freezing is horrendous and the playlist awful. Made my mind up, needs to go now. Not giving it anymore trial time.

Poor product. 65 inch Sky Glass. Good Internet speed. Picture quality not great, sound out of sync. Biggest problem is the continual freezing, and waiting for 'programme to load'. I've persevered with it, and now out of my cooling off period which was a mistake, it should have been sent straight back.

I have a significantly cheaper streaming TV in the kitchen, absolutely no issues at all with it. It is therefore clear this Sky Glass is therefore just a poor product. A wonderful idea, but clearly put on the market far too soon. I certainly wouldn't recommend this product at all. Save your money, and leave your dish in place.

The TV is absolute nonsense, it’s doesn’t let you do anything as it freezes every time. It difficult or not possible to use your sound bar or audio device. The fast forward or rewind Netflix or other apps show takes forever. You playlist never save or neither can you continue you program from where you left on playlist. I would have rate it -5 if that possible.

Im amazed Sky has released such a sub standard product to the market. No record, and cant add majority of programs on netflix to playlist as advertised. Seasons of series missing yet available through Q or Go. Some advertised series cant be streamed as only available on Satellite. I only got it so i could keep all my favourite programs in one place but it cant even do that. Clunky and un user friendly. TV is good once you have changed the awful picture settings it comes with as standard. Motion sensor is a stupid and annoying addition. Easily removed but cant be done in isolation - all enhanced features must be disabled. Will be returning all kit and going back to Q. Had it just under a week. Avoid. Its not fit for purpose. If you pay for all the online platforms....you simply dont need this.

Doesn’t deserve a one star.
Really really bad should be taken off the market as not fit for purpose.
First sky glass and puk received would not connect to wired internet so they replaced.
Second one connects but buffers even though nothing else buffers in the house, the puk just stops working and have to unplug to reset to start it up again.
No record feature which is the main reason we had Sky.
Picture and sound no better than a £300 Tv.
Playlist has a mind of its own and to watch normal Tv takes about 6 clicks of the remote.
Every 20 minutes or so you have to lift remote up to keep it from turning off which becomes annoying and if it does go off you have to search again for what you were watching which can take minutes and then can’t rewind so can miss important plots in some programs.
kept it before cancelling 26 days to see if it improved, sadly didn’t so phoned up and cancelled. Sky advisor told me that they had a bug in system so couldn’t cancel there and then and they would phone me in 4 days (on last day of cooling off period) I said that was unacceptable and Sky are not to be trusted (no large company is to be trusted in my opinion) so terminated call and phoned back to try again, spoke to a second advisor and went through the cancellation again for them to tell me the cancellation has gone through.
After a few hours I decided that if Sky offered the same terms of a new customer I would go back to sky q so I phoned them to ask them for the new customer offer only to be told that my Sky glass had not been cancelled, this made me very suspicious as in 4 days time (day I was told they were picking the TV up) I would be out of my cooling of period, so I asked them to clarify in text or email that I had tried to cancel but there system would not let them and there was an issue on their side, which they refused then told me if I carried on talking over them they would terminate the call, really not happy now but still kept calm and assertive and told them I want a full investigation and an apology from them, after about 20 minutes they agreed to clarify by text that I tried to cancel which I received.
Waiting now for them to ring back to confirm cancellation and pick up date, can’t see me going back to q now.

Not sure why so many bad reviews about this product, but I received my TV today and its amaizing not as fancy as you want but picture is upto 4k and no buffering, everything goes smooth and fast like it should. On a top of that I've been told that I will have one man delivery but had 2 man who had to go trough procedure when I said I don't need help to install TV as its their requirement and even double checked with me if I'm sure I don't need help! I'm pleased with my first experience and would not say anything bad about it, at least yet.

Applied for a sky glass. On delivery day cancelled without reason given. Phoned up to be told there was a CIFAS fraud marker against me so they wouldn't be giving me anything. Did subject access to Cifas and only 1 thing there , I was marked as a victim 18months ago by three even though I dont have a three account. Got three to send me an email verifying this and req marker to be removed. Meanwhile Sky refusing to listen or give me email address to send threes email to prove. So being judged as a fraud by Sky even though I have gone nothing wrong!!!! Read reviews here and I think I had a narrow escape from a bad product