Skylinetaxis Reviews 

We had an excellent service from Jason - 630, , very professional, very friendly, and excellent car, highly recommended!

Great communication. Clean car. Perfect trip for the family.

Very professional and comfortable, great service to Heathrow airport for family of 4. Thank you Jason (driver number 630). Will definitely be using again

Today we had a really good service from Skyline taxi. Jason the driver was very helpful and very comfortable travel to Gatwick Airport. We are very grateful! Thank you Jason

Jason (driver 630) was on time, polite and very friendly. He made us aware of traffic on the route and the alternative route he was going to take, keeping us updated with progress and timings. Car was immaculate and perfect for the airport run with bags!

Great trip with Jason #630 today,

Had the audacity to charge me extra for waiting time because the driver was waiting at the wrong address .(have screen shots) . changed taxi firms now ..and will be doing a bank charge back.. what a joke of a company , cost u a customer that had been using u regular for yrs !

Jason 630 was prompt, polite and helpful in getting my family settled into his car. The ride was consistently smooth and relaxed. A very clean car and ride to and from. I will use and recommend him to anyone who wants a comfortable experience that feels like your own.

A great service from skyline taxis taking me to heathrow airport. Comdortable ride in Maxus Mifa 9 and a professional and very pleasant driver number 630. Would highly recommend.

Driver Jason 630 is a very nice man, we had a very impressive experience with the journey. We highly recommend his service.

I've used them twice to pick me up from Heathrow. The drivers were late on both occasions, around 35 minutes first time and 45 minutes late second time with drivers giving lame excuses. Customer service was helpful but waiting for 45 minutes is too much. The driver charged me £0.50 extra saying the card machine's gonna charge him extra. Why should I pay extra? He just charged me this fee without my consent. I didn't bother arguing but I'm leaving a review here.

For shorter journeys booked on the spot they have been fine.

These guys lie out of their back teeth! Keep telling you someone is on the way, even when you pre book. Would be great if the guy on the phone could speak English aswel. Give this company a huge miss! Absolute rubbish service and straight out liers.

If I could give it 0 stars I would! Prebooked a taxi for it not to turn up! Always a shit service from them. Thanks again for nothing Skyline

Booked them. They turned up, waited less than 1 minute, by which time we hadn’t yet arrived at the exact collection location dot they drove off and charged a fee and refused to come back to collect. Terrible service.

We have used Skyline for years and have never experienced a problem. Cannot understand all these bad reviews. We will happily continue to use them, they have always been efficient and reliable.

I am surprised that this company has not returned my email or even bothered to respond to my complaint on Trustpilot. I am going to take legal action- DO NOT USE this cab service you will be very disappointed.

Booked a 7 seater minibus 5 days in advance & 1 hour before the time of pock up, had a call to say no minibuses were available!

We pre-booked a taxi days in advance for 00:15 and received a WhatsApp confirmation with a booking reference number, so naturally assumed everything was confirmed. When the taxi never arrived, we called the company at 00:20 only to be told they had no record of our booking whatsoever. Even worse, the booking reference was apparently linked to a completely different name and address that we had absolutely no connection to.

Despite this clearly being their mistake, we were told we’d need to make an entirely new booking. We were repeatedly told to use the app despite explaining multiple times that we were stranded in the middle of nowhere with no mobile data signal. One operator actually argued that because we could make a phone call, we “clearly had signal” — apparently not understanding the difference between phone signal and mobile data.

We were hung up on multiple times throughout the night, including by a particularly rude and dismissive operator called Jimmy, whose customer service was honestly shocking. At one point we were told a taxi was “5–10 minutes away,” then later told operators “can never provide estimates,” then later told it would actually be 45 minutes to an hour.

In total, we were stranded in the pitch black for around 1 hour and 45 minutes after our original booking time and were not picked up until approximately 2am.

To make matters even worse, we were originally quoted £48.90 for the journey, but I now have £59.76 taken from my credit card PLUS three additional pending charges for £59.76, £59.76 and £49.80.

I also later received another booking confirmation at 5:20am linked to another random name and address I have absolutely no connection to. Their systems are clearly an absolute mess.

The only positive part of this entire experience was the actual driver who eventually picked us up, who was polite and helpful.

Other than that, this was genuinely one of the worst customer service experiences I’ve ever had. Avoid at all costs.

The worst experience ever with any taxi. Driver kept cancelling and they kept confirming he is on his way when he hadn’t even left and was still wondering if he wanted to come pick us up. Wasted 2 hours at the airport because of these scumbags.

Breaches of section 21 of the equality act, failed to make reasonable adjustments for a disabled person, hung up the phone when trying to complain to a manager.
Letter of claim incoming.
Enjoy ur legal fees 👊 💦