Had an issue with a Luminar Neo update not loading and contacted the Support Team for help. The agent was very attentive and was able to review the problem and offer a solution very promptly. Overall user experience with Skylum is excellent and their software is excellent too. Highly recommended.

Easy-to-use photo editing. Service requests are answered promptly.

I have been upgrading the software from Skylum for many years, as their products keep improving every year.

But the major strength of this company is its customer support. Not only are they quick in answering my questions, but they provide detailed responses.

I am using Luminar neo practically every day from 2024. When editing images, I most often use RAW image editing, masking, quick image editing functions (Enhance, Structure, Details, Erase...), very often Vignette and all the tools in the Portraits group.
Depending on the nature of the photo, I am also using other tools e.g. Landscape, Atmosphere etc..
I really like the non-destructive implementation of photo editing and the ability to use the same tool multiple times on the same image, with or without using masking.
Masking is very useful. In addition to all the basic masks, I am especially impressed by Luminosity and Object select masking. The newly introduced Feathering and Shift Edge functions are extremely useful (beginning with version 1.27.0).
The use of layers is very useful for special effects and combinations. Mostly very positive experiences.
I miss exporting/importing photos along with interventions from one catalog to another, dividing an existing catalog into multiple catalogs.
Very good experience with support.
To summarize: a very very useful tool.

Perfect for begginers, easy to use.

very helpful for finding many solutions to fix the error

I was helped very quickly and excellently by the Skylum support representative via email, with extensive documentation, regarding a startup issue with Luminar. Excellent service!

I had an issue with a download on my new laptop. I reached out to the Skylum support team for support. They were very quick to respond and provide a solution to resolve. My issue is now resolved

I received a wonderful technical support from the technical staff of Skylum and I solved some issues with the latest versiom of Luminar Neo. Thanks to all the technical staff 🙏.

They respond after hours within minutes on a Sunday

I had a question that I could not find the answer to. I emailed Skylum support and they got back to me right away. Great customer service! Thank you!

Problem resolved quickly, quick communication from the company, all is working as it should.

The admin staff have been fantastic with prompt email replies and they have answered all of my questions regarding the Luminar Neo Software.
The updates have been easy to install with easy access to the latest features.
I am totally impressed with the ongoing emails that have provided editing advice.
Luminar Neo is my favourite editing software to use for photo editing.

I moved to Luminar Neo after Adobe raised its prices I don't regret at all. I can edit my photos easy or make some more serious edits using AI tools if it's needed. I have a problem, technical support also works fine. I like it and can recommend it.

Exceptional customer support experience! The live chat feature truly stands out—quick, responsive, and incredibly efficient. I reached out with a few concerns, and to my surprise, everything was resolved almost instantly. There was no back-and-forth hassle, no long waiting times—just clear communication and prompt solutions. It’s refreshing to see such a high level of professionalism and customer-centric approach. This kind of support not only solves problems but also builds genuine trust and confidence in the service.

Skylum have offered terrific support for an excellent product. They've also shown that they have an extremely strong customer-focus. Luminar Neo is also very easy to use, and the developments and additions that Skylum make to it are always important, useful, and useable. All software is designed to be used - and some will find some software easier to use than others - but I found that LN was astonishingly easy to find thie tools I wanted and use them. In an AI-obsessed world Skylum is applying logic to its application in LN and they must be congratulated for that. And then there's the price... By any measure it's a bargain for beginners and experienced users alike.

I had issues with Spaces (uploading of pictures failed) as well as the Mobile App (pictures would not show for upload).

Customer support was very helpful and we finally identified the culprit, a corrupted catalogue. After complete re-installation (with wiping of all data such as the catalogue file), all become fully functional.

Being a beginner in Photo Editing, I appreciate very much the many tools geared for beginners and the availability of a 28h full video Tutorial!!

Still on my wishlist: An ingest function similar to Excire as to take care of my 20 years of unsorted digital photography...

I have been using Luminar products for some time now, from the very introduction of some of them. Whenever I think I have a problem, I know I can turn to Support for a quick fix. I am no longer a young man, but the staff is very patient in helping me in whatever I need. My latest problem with a new update was cleared up in seconds. I couldn't remember if I had paid for it. Turns out that my membership level included the update without any further charge. I really appreciate all the help.

As a new user, I was confused how to go about taking advantage of some benefits of my X Membership. The response from the help desk was fast and on target. Two sentences and two screen shots cleared it all up with in 20 minutes of sending my message. Fast, effective, efficient. It's not often I hit the trifecta.