Skyscanner Reviews 330

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly interface and website as key strengths, making it easy to search for flights and compare prices. Many appreciate the convenience and efficiency of finding competitive prices and deals, often stating that the platform saves them time and effort compared to checking multiple sites. However, some people mentioned occasional discrepancies between the prices shown on the platform and the final booking price, due to additional fees. A few reviewers also noted that the booking process could be improved, specifically regarding the clarity of information displayed and the handling of booking errors.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable options for... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate. Reviewers... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the platform's... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best search engine for flights

I have been using Skyscanner to search for and compare airfares.

I like the ease of use and efficiency of the platform. With the filter function, we can shortlist the flights that meet our requirements.

Skyscanner also provides a comprehensive list of airlines and flights which made searching for flights easier and saves time.

April 6, 2025
Rated 5 out of 5 stars

Lots of options and information

Lots of options and information. Great information about the hotels and also flights which I used it for, mainly.
Also being updated with the change in prices was so handy.

March 2, 2025
Rated 3 out of 5 stars

No luggage for a long haul flight!!!

I cannot understand why would a long haul (SIN-PARIS) flight comes without luggage for a full service flight, and not even an add-on is available!!!!

February 3, 2025
Skyscanner logo

Reply from Skyscanner

Hello Peter,

Thank you for your review, and I am sorry to hear that the travel provider has not provided a baggage add-on service after finding your flights via Skyscanner.

As a travel search tool, Skyscanner doesn’t hold information about luggage prices or allowances for specific airlines or travel agents. Depending on the flight provider, the rules, conditions, and prices for luggage can vary, so it’s always a good idea to check with the airline or travel agent directly before you make your reservation.

Usually, the travel provider whom you have selected would show the baggage information for the flight once you have landed on their booking page.

I understand that you have booked a long-haul flight operated by a full-service carrier. However, for now, some full-service carriers provide different ticket types, whereas some do not come with checked-in baggage.

It would be worth contacting the travel provider with whom you have booked, and they might be able to assist you directly with the baggage add-on. Alternatively, you can also try to add the baggage directly on the airline's managed booking page.

If you need assistance in finding the contact details of the airline or travel agent, please feel free to get in touch with us using the contact form below, and we will be happy to help.

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Peishan - Skyscanner Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look