Slater and Gordon Lawyers (Australia) Reviews 

427
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, empathy, and dedication, highlighting how lawyers guide them through complex processes with care and understanding. Many found the claim process smooth and easy, appreciating clear explanations and successful outcomes. Reviewers consistently praise the excellent customer service, noting prompt communication and regular updates that kept them informed and supported. Conversely, a small portion of people felt dissatisfied with the service, describing cases as rushed, impersonal, or poorly managed, with a perceived focus on efficiency over client outcomes. Some reviewers also mentioned wasted time and disappointment, citing a lack of genuine care or follow-up on their claims.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the legal assistance... See more

Claim

Reviewers highlight positive aspects of claim processes, with many expressing satisfaction with the legal... See more

Customer service

Reviewers mention positive feedback about customer service, with many feeling supported and understood... See more

Service

Customers had ambiguous experiences with service, with some reviewers reporting professional, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

I engaged Slater and Gordon to represent me in my claim for compensation after I had been diagnosed with a terminal lung cancer. I was very impressed with Nicole and her teams professionalism and emp... See more

Company replied

Rated 5 out of 5 stars

The whole process of my claim was smooth and easy. What I assumed would be a long drawn out, stressful time dealing with a minefield of unfamiliar legal situations turned out to be a very simple, un... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Slater and Gordon Lawyers for over 5 years and found then absolutely amazing to deal with. Nothing is a hassle. Specialising in Veteran's issues makes miltary compensation la... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.2

Great

TrustScore 4 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(427)

37 reviews in the last 12 months

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Rated 4 out of 5 stars

Communication was bad but is improving...

Initially I left a negative review of this firm based on the fact that their communication with me was pretty much non-existent, and that was very frustrating. Since then they have contacted me, and at this time it seems like a positive outcome may be imminent. I will reserve my final review for when everything is finalised but for now it is looking pretty good.

March 9, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Campbell,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback@slatergordon.com.au or call 1800 812 597 so we can get in touch to go over your concerns.
Kind regards,
The Slater and Gordon Team

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Rated 5 out of 5 stars

Thank you for your guidance and for…

Thank you for your guidance and for always showing genuine care and compassion, from the outset, it means a lot.

The documents that I needed to review and sign were also set out in such a way that it was easy to read and understand, and have a good understanding of exactly what the claim entailed.

November 13, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Narelle,
We're so pleased that you’ve found our staff and services helpful. Thank you for your rating.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars
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Reply from Slater and Gordon Lawyers (Australia)

Hi Basudeb,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

I recommend Slater and Gordon

I found Slater and Gordon to be diligent, persistent with my case against the defendants, and I found the personnel overall to be professional and meticulous . I hold Caitlin Lake at Slater and Gordon in high regard as she worked tirelessly throughout the duration of my case, leaving no stone unturned .

Do I recommend Slater and Gordon as a law firm and Caitlin Lake as a lawyer ?
Absolutely !

Leon

November 28, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Leon,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Caitlin and the Slater and Gordon Team

Rated 1 out of 5 stars

Absolute shocking experiences with…customer serivce

Absolute shocking experiences with slater Gordon, my case has been ongoing for years, They never return my calls.
Every time i call i got told my lawyer will call me back but i never hear from them. DONT USE THESE people - no customer service and no hope of getting anything

December 13, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Louharper,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback@slatergordon.com.au or call 1800 812 597 so we can get in touch to go over your concerns.
Kind regards,
The Slater and Gordon Team

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Rated 4 out of 5 stars

Lawyer

Very good company, and had the personal touch

February 6, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Janean,
We're so pleased that you’ve found our staff and services helpful. Thank you for your rating.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Stator and Gorden were great with my case

Stator and Gorden were great with my case im very happy with the outcome I would recommend them to anyone I appreciate what they have done for me

January 29, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Snowy,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

A+ Results for current serving ADF member

I was recommended Slater & Gordon as a company that I could trust to finalise my DVA claims. My claims had liability accepted, however this process was burdened, caught up in an overwhelmed and understaffed department.
Brian Briggs assured me he and his team would be able to take over and achieve the best possible result.
With my case recently determined and being very successful I can throughly recommend Brian Briggs and Hilary Briggs, as trustworthy and fantastic lawyers, who will handle any case where successful military compensation is desired.

February 6, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi David,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, and the Slater and Gordon Team

Rated 5 out of 5 stars

Brian Briggs and team supporting Veterans

I was fortunate enough during an extremely hard time in life to have met Brian Briggs for a consultation for my DVA claims. He was able to not only understand my situation but explain to me what it was he could assist me with, which has not only taken huge amounts of stress off me, and given me time to continue to focus on healing whilst my claims were taken care of in a way I would never be able to do by myself.
Assisting also was Hilary Briggs, who consistently provided updates and someone to talk to instead of navigating DVA dramas myself.
The work provided by Brian Briggs and the team has been flawless and proven to focus on the support of the veterans and advocating the best outcomes to assist members in need.
I cannot thank the team enough and could not recommend highly enough just how supportive and worthwhile this was for me.
To be able to be represented as a ex-serving veteran with your life and service at the forefront is highly commendable and I would recommend serving and ex-serving members to have a consultation if you need assistance.
Thank you
Marc

February 5, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Marc,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, and the Slater and Gordon Team

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Rated 5 out of 5 stars

Shakira Ramsdell and Jasmine Castrechini Slater and Gordon

Both Shakira Ramsdell and Jasmine Castrechini were amazing from start to finish. The communication I received made the experience as smooth and as easy as possible. They were there every step of the way for any questions I had and always responded immediately.
Shakira always checked in to ensure I was happy with every step of the process and her knowledge and guidance was next to none.
Im grateful I had them both during this process.

January 30, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Dee,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Shakira, Jasmine, and the Slater and Gordon Team

Rated 5 out of 5 stars

Military compensation (DVA)

You couldn't make a better decision than having Teegan from the team at Slater and Gordon handle your military claim. The reality of not choosing her means you'll have to navigate the process with an advocate, which brings uncertainty regarding timelines, the risk of claims getting lost in the complexities of DVA, and the possibility that you won’t receive the compensation you truly deserve.

Choosing Teegan was the complete opposite; she treated my claim as if it were her own. I received timely updates throughout the process, and having a real expert in the field meant I was fully aware of everything I was entitled to. The moral of the story is that you can't afford not to choose Slater and Gordon for your military compensation process.

July 7, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Daniel,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Teegan and the Slater and Gordon Team

Rated 5 out of 5 stars

Handled our case with absolute respect

Handled our case with absolute respect, we were able to gain more knowledge through slater and gordon's research of what actually went wrong. Going through Slater and Gordon I felt we did actually get out point across, our case was definitely acknowledged by the other party. Although we couldn't replace what we lost and the trauma caused I hope this outcome through Slater and Gordan helps makes a difference for others in the future.

January 28, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Melissa,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Timely outcomes, and kept me informed.

Kept me thoroughly informed. Everything occurred in a timely manner.

January 29, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Eleanor,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

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Rated 5 out of 5 stars

Amazing!

Liat, Angela and Sarah were absolutely amazing!
I couldn't be happier with what I received.
They had my best interest at heart and didn't quit until we were all happy.
Will definitely be recommending Slater and Gordon to anyone I can!
Thank you ladies

January 15, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Melissa-J,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Liat, Angela, Sarah and the Slater and Gordon Team

Rated 5 out of 5 stars

Slip and fall

Couldn’t fault Teni Sarris and her team at all. Nilay was incredibly kind too and always ready to answer any inquiries. Contacted Slater and Gordon after a slip and fall that required two surgeries to a badly broken ankle. I was kept informed at every stage and everything was explained to me clearly and with my best interests in mind throughout the entire process and especially during mediation and settlement negotiations. I was very happy with the outcome and the advice received. Make that call you won’t regret it, what have you got to lose?
Highly recommend Slater and Gordon.

November 15, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Sonia,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Teni, Nilay, and the Slater and Gordon Team

Rated 5 out of 5 stars

The only people who get results with DVA

Brian Briggs was professional from the first phone call. He told me exactly what he could do and exactly what the fees would be. The DVA process has been over 3 years, and in that time Hilary Briggs has always been there to answer my questions.
Brian and his team got me exactly what we were after and delt with the palava that DVA is. Will recommend to any and all defence personnel.

January 23, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Aaron,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, and the Slater and Gordon Team

Rated 5 out of 5 stars

They're professional

They're professional, prompt, clear and personable. Just a pleasure to work with. Got a great result. I'm very satisfied and very grateful.

December 19, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jim,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

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Rated 5 out of 5 stars

Pia Annan-Anderson Military Compensation Lawyer

I used Pia Annan-Anderson, military compensation lawyer, for my DVA compensation claims. Pia, Tenille and the whole team were fantastic! It was quite a long process but they did all of the heavy lifting and guided me the whole way. They cut through all of the red tape for me and made the process a breeze. Communication was great. Pia was always quick to reply to any questions or concerns that I had, and update me as soon as any new information came through about my case.
All of my claims were accepted and I was very happy with the outcome, highly recommend.

January 22, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Samuel,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Tenille, and the Slater and Gordon Team

Rated 5 out of 5 stars

Very Happy with the service I have…

Very Happy with the service I have received from Slater & Gordon, Irena was so confident with what she was able to put together for me.
I was extremely happy with the outcome, and the way Irena went in to fight on my behalf, to obtain the fast result that was awarded to me in the way of compensation, with expert advice.
As I was a Workcover claim, it was really nice being treated like a human and shown respect at all times.
Thank you to Irena and Slater & Gordon team.

January 22, 2025
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Irena and the Slater and Gordon Team

Rated 5 out of 5 stars

Slater and Gordon wow

Putting my faith in Slater and Gordon to take my case was the best thing I did. I never had to do hardly anything. They were thorough, genuine and efficient . I couldn't believe how quick they got the job done The compassion they showed was so nice.

Thankyou Slater and Gordon
Thankyou

June 27, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Joanne,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

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