sleepbysanti.co Reviews 

63
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product quality, highlighting the luxurious feel, softness, and comfort of the bedding items, which often contribute to improved sleep and an elegant bedroom aesthetic. Reviewers frequently commend the customer service for being responsive, helpful, and professional in addressing inquiries. However, some customers noted significant issues with product durability, such as stitching coming undone or items hardening after washing, and felt products did not match online descriptions. Additionally, several reviewers expressed dissatisfaction with customer service, citing unhelpful responses and strict 14-day warranty policies. Order and delivery times were also a concern for some, with reports of long waits and items taking months to arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the softness, luxurious feel,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as world-class,... See more

Order

People report ambiguous experiences with order, with some customers expressing great satisfaction and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising it as "world class" and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I spent $700 on a bedding set. When I unpacked the set, I noticed the stitching on the pillowcase looked like very beginner stitching. Within a month of owning it, the stitching was coming out of the... See more

Rated 5 out of 5 stars

I am absolutely in love with my comforter set from Sleep By SĀNTI. From the moment I opened the package, the quality was obvious. The fabric is incredibly soft, smooth, and breathable—luxurious... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️ (stars) ⭐️⭐️⭐️⭐️⭐️ (5 stars) I ordered a bedding set from Sleep by Santi, and although the color didn’t look the way I expected in my master bedroom, the customer service was out... See more

Rated 5 out of 5 stars

I have just received my Blanket Color: SNOW. Excellent, excellent excellent excellent I am extremely happy with my blanket. It’s very warm which is great for my arthritis legs. Very professional and... See more


Company details

  1. Bedding Store

Written by the company

Our mission at SLEEP, By SĀNTI has always been to surprise and delight you with unexpected, distinctive finds for your bed and home. We source and craft all of our products with care, ensuring that any treasure you find at SLEEP, By SĀNTI is unique, just like you. Explore our bedding shop to find styles and fits perfect for your bedroom.


Contact info

3.3

Average

TrustScore 3.5 out of 5

63 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(63)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

An absolute scam

An absolute scam. Ordered a comforter. Absolutely zero contact for two weeks despite emailing customer service five or six times inquiring. Had to dispute the charge with my bank. Absolutely do not buy from this company.

December 15, 2024
Unprompted review
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Rated 1 out of 5 stars

No customer service, violation of policy.

I ordered the wrong size. It took 3 emails to get return instructions.

They finally provided them, on Nov 26th, I paid $96 to ship back the bedding, it was unopened, the package delivered on the 29th. I’ve sent 6 follow up emails, and messaged them on Facebook. No response at all. I’ve sent them a copy of the receipt and tracking number showed it was delivered and accepted. They have not refunded me. And now I am forced to issue a chargeback. They won’t respond to service request. Avoid doing business with them.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

bought a blanket on October 5 was told order number would be pending. It is now 17 October I have never received an order number and the only way to contact this company through email that they don’t respond to. I’m just throwing it out there because there were no reviews of this company, but so far it’s pretty poor out I could’ve walked there and back from where I live three times there is no phone number to call just a none responsive email address that they tell you they’ll take two days to respond to. I mean it’s been 12 days. They haven’t even fulfilled the order because I have no order number just the fact that they took the money off the credit card for a very expensive item.

October 5, 2024
Unprompted review

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