Sleepco Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Always very quick, reliable and reasonably priced. I bought my CPAP machine from Sleepco and many mask and tubing replacements since and they've always been great. My machine has worked perfectly fo... See more

Rated 3 out of 5 stars

I needed instructions what I was to do and how nothing with the parcel .You need a contact phone number readily available not all people have computers copiers etc and so it’s no use talking about web... See more

Rated 5 out of 5 stars

Practical, high quality products that make using my CPAP so much easier and more comfortable. I didn't realise there were products out there to help with skin irritation and I was struggling badly w... See more

Rated 5 out of 5 stars

Sleepco seems to be the only e-shopping supplier who could provide the products (CPAP mask replacement parts for particular brand) I needed. As such, I don't need to waste lot of money to buy a new se... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Sleepco is NZ owned and operated focusing on sleep enhancing solutions. We stock quality CPAP, APAP and BiPap machines, full face masks, nasal masks, CPAP accessories and can assist with sleep testing services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(144)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BMC APAP Machine

Swift and prompt delivery and clear communication given on the item. Priced cheaper than others by a good amount too. Tracking info was given instantly and product arrived 3 days ahead of schedule. My go to for Cpap goods.

February 5, 2026
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Rated 1 out of 5 stars

Generic products, not Resmed

Listing clearly states this is a Resmed product, even uses trademarked Resmed names for products.
The cushion I got was most definitely not Resmed, it was a very cheap generic knockoff that they probably source for $1 from China.

They admited it was not a Resmed product, apologised and said they hadn't updated their site/trademe listing yet. Weeks later they're still advertising Resmed, absolute scam artist.

DO NOT BUY FROM THIS SCAM ARTIST.

November 28, 2025
Sleepco logo

Reply from Sleepco

Beautiful review Daniel thanks. Here are the facts:

Daniel purchased a replacement cushion for his F20 Mask.

1. It was listed as a cushion for ResMed F20, there was legitimate confusion in the description leading him to believe it was a ResMed product. This was receieved with authenticity and we've updated the description to be more clear.

2. This is a high quality replacement cushion for the ResMed F20 BUT NOT made by resmed - we've had many happy customers.

3. You were offered a genuine ResMed cushion replacement and refused. 👏

4. You decided to keep, and instead accepted 50% of the purchase cost from us.

5. Left this lovely review on both Trustpilot and Trademe after declining a genuine ResMed replacement cushion and accepting 50% of the purchase cost back from your original purchase.

I could have this review removed, but it speaks of you more than it does of us.

Happy new year, all the very best for 2026 🙏

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Rated 5 out of 5 stars

Great product and good service

I was really excited about the hire service for CPAP machines that Sleep Co offer. Especially the travel equipment which I used as it was so much more economical with space to take a travel one. It was a really easy booking process and they have really good information and tips on their website about equipment and use. The only issue although slight was that the package didn’t come when I expected, however when I reached out SleepCo rectified and shipped overnight to ensure I got it in time. Would highly recommend!

October 13, 2025
Rated 5 out of 5 stars

Prompt service.

Prompt service. Great product for the price. Couldn’t get anything cheaper. For me, pickup was 4 km to the warehouse @ morning side’, AKH.

October 11, 2025
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Rated 1 out of 5 stars

Rubbish

The product was rubbish. It didn't fit properly and looked like it came from Temu. Delivery was slow.

August 1, 2025
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Reply from Sleepco

Thanks for your review Julie.

Context for this review: Product: $16 Chin Strap
Shipping time: 4 days.
Shipping Selected: Economy, $5 - faster options were available.
Product: Not rubbish and have helped others using nasal CPAP masks.

Cheers

Rated 1 out of 5 stars

Beware

Ok, well this is now the third request for a review concerning this company and its products. So I won't lie. Both masks I ordered were to small. They did not seal. One leaked air at a join where the air input connects so could not be used without a constant noisey squeal, so rendered useless. The other which was the large, was too small and due to that constantly leaked where the seals were not contacting skin comforatably, so I had to over tension the straps to stop the leaking. After the seccond night, a sore appeared at the bridge of my nose for rubbing under excessive strap pressure. Both masks, over $120 worth, useless after two nights. No refund, but an offer to buy another mask with a small discount. Sure there would still be profit in that, no loss at your end thats for sure. Will NEVER buy again.

August 3, 2025

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