I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more
Company replied
I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more
Company replied
Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more
Company replied
Company details
- #48 of 67 best companies in Pet Supply Store
Written by the company
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Contact info
145 N. Sierra Madre Blvd., Suite 11, 91107, Pasadena, United States
- 888-816-8870
- contact@sleepypod.com
- sleepypod.com
4.1
Great
357 reviews
Replied to 18% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Difficult to get belt to right length…
Difficult to get belt to right length and it then slips through the metal buckle (although slowly). Entire process is awkward although still better than unrestrained animal.
September 19, 2025
Exactly what we expected, thanks.
Product was shipped quickly and well packed. Exactly what we expected.
September 16, 2025
Honestly it wasn’t a great experience
Honestly it wasn’t a great experience, the medium didn’t fit my dog so I messaged customer service, with no response for days I returned the item and ordered a small, then they said that wouldn’t work with my dogs weight so that was cancelled. I wasn’t even given the money back for shipping very frustrating
September 15, 2025
Great product and fast shipping
I love this product. We used the original Sleepypod with my older dog for nine years, and it gave me peace of mind on every car trip. We just bought the Terrain model for our 50-pound dog—the medium fits her well and the build quality is excellent. I never drive without securing my dogs, and when our new puppy is full-grown she’ll get her own Sleepypod too. I always encourage dog parents to invest in a truly crash-tested harness for safety, and recommend sleepypod.
August 11, 2025
Advertisement
The Pod is very well-made
The Pod is very well-made. The negatives are its weight- heavy. Also, the Velcro to hold the door open is very small and comes open by itself- not effective. How easy would it be to have a decent size piece of Velcro so it works? I think I will modify it myself.
July 14, 2025
Reply from Sleepypod
We appreciate you taking the time to provide feedback on the Sleepypod. The hook and loop closure opening by itself is not something we've seen before. Please reach out to our customer experience team to troubleshoot this issue. We're here to help! You can reach the Sleepypod team by email at contact@sleepypod.com or web chat at sleepypod.com during regular business hours MT.
White Sleepypod Plush Liner
Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which was useless.
July 11, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your experience with us! We're so sorry to hear there were issues reaching the customer experience team. Sleepypod strives for customer satisfaction in all areas. We'll be sure to pass along the feedback.
Fantastic Company and Product
Fantastic company and product. We have two Poms that mean the world to us so we bought Sleepypod mobile pet beds for both. It's worth every penny knowing they are safe and comfortable when we travel. There was a slight problem with one when it was delivered, and Sleepypod made it right immediately. Great customer service
July 14, 2025
Unprompted review
Reply from Sleepypod
First and foremost, we appreciate your trust in Sleepypod for your two furry family members. It means the world to us! It's wonderful to hear that our customer experience team was able to assist you with your issue; customer satisfaction is very important to Sleepypod. Many thanks for taking the time to share your feedback and experience.
Waiting for a reply-hearing Crickets
June 16, 2025
Reply from Sleepypod
Thank you for taking the time to contact us. We're truly sorry to hear that this has been your experience. Sleepypod's Customer Experience team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We've sent a note to the team with the email you provided here. In the meantime, please check your SPAM box in case communications from the team were delivered there.
Advertisement
Nothing Fits My Dog!
First, I have a corgi, which is a very difficult dog to fit.
My first harness, while it fit on paper, just didn't work in real life. After a quick consultation with a pro at Sleepypod, it was decided to try a different model & size. Son of a gun, it fit!
Two weeks later we took a long road trip with our dog buckle in his Sleepypod. Our fussy puppy was comfortable & relaxed, while we were relieved to know he was much safer than before.
June 16, 2025
Reply from Sleepypod
Dogs, like people, come in all shapes and sizes, so it's really wonderful to hear that after consulting with a Sleepypod team member, you were able to find the best Sleepypod product to fit your dog's body build. We loved hearing that your pup was comfortable and relaxed while traveling in his new Clickit harness! Thank you for taking the time to share your experience with us. More importantly, we appreciate your trust in Sleepypod for your furry family member.
Overall pretty good. Reflective flaking.
Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price of this harness and the S-clip didn’t work well for my seatbelt so I had to make my own modifications. That said I would purchase again. I hope the quality of the reflective stripes gets better or maybe I just got a lemon.
June 16, 2025
Reply from Sleepypod
Thank you so much for taking the time to provide your feedback. If you have not already reached out to Sleepypod’s Customer Experience team, we’ll be sure to share your product feedback with the team. Customer experience and feedback are very important to Sleepypod. We appreciate your trust in Sleepypod for your dog’s travels!
The measurements listed on the…
The measurements listed on the harnesses are not detailed enough, as I purchased two separate harnesses based on the information given for measurement brackets, and neither fit my dog properly (I also needed dimensions on the neck, etc). Weight categories also aren't listed, and I found that information on a different site. I tried to reach out to Customer Service and I found the response time really slow; my last email went 8 days unanswered when I tried to find information on whether one of the harnesses would be safe to use given it was slightly loose. I found this information somewhere else, and realized that my dog isn't within the tested weight category for that harness at a medium size, and so I decided to return it because I couldn't be confident if it was safe, or not, to use.
June 10, 2025
Reply from Sleepypod
Thank you so much for taking the time to provide your valuable feedback. Like humans, pets come in a wide range of shapes and sizes. While the current Sleepypod harnesses address a broad range of dogs, there are some dogs that do not fit well in the two available models. Sleepypod's new model, Clickit Range, addresses a broader range of dogs -- including narrow- and barrel-chested dogs, as well as dogs with long body builds like sighthounds. We anticipate this harness will be available in September. We hope you will keep in touch with us via social media for any announcements on this product.
Regarding the late response from our Customer Experience team, our team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We’ll check in with them to determine the reason. Thank you for your patience and persistence!
I bought the wrong size by mistake
I bought the wrong size by mistake. Otherwise it seems to work really well so far!
May 19, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your feedback. We're pleased to hear that your Sleepypod product works well for you. Thank you so much for your trust in Sleepypod for your pet!
Advertisement
Great travel case for my chihuahuas
Great travel case for my chihuahuas. Long time customer. Super fast shipping.
May 15, 2025
Reply from Sleepypod
It means so much to us that you are a long-time Sleepypod customer. Thank you for your continued trust in Sleepypod for your pups!
My cats love the sleepypod
My cats love the sleepypod! HUGE improvement from the hard plastic cage
May 15, 2025
Reply from Sleepypod
It's wonderful to hear your cats love the Sleepypod! We appreciate you taking the time to share your thoughts on it and leave your 5-star review. More importantly, we appreciate your trust in Sleepypod for your furry family member.
I’m really excited about this harness…
I’m really excited about this harness to keep my dog safe.
The customer service for this company is excellent and I appreciate everything they’ve done to help me with getting the right harness for my dog
May 20, 2025
Reply from Sleepypod
We appreciate you taking the time to share your experience with us. We strive to provide a 5-star experience for our customers, so we are very happy to hear the customer service was excellent. More importantly, we appreciate your trust in Sleepypod for your pup's safer travels!
The experience was great
The experience was great, I received the wrong harness and Darya your representative take the leadership and solve the problem in a very efficient way.
May 13, 2025
Reply from Sleepypod
It's so wonderful to hear that your customer experience was a 5-star experience and that our Sleepypod team member was able to work with you to solve your problem efficiently. More importantly, we truly appreciate your trust in Sleepypod for your pet's safer, comfier travels!
Advertisement
Reply from Sleepypod
Thanks so much for taking the time to share your experience. We're delighted to hear that you were pleased with the shipping and quality of your Sleepypod product. More importantly, we appreciate your trust in Sleepypod.
Reply from Sleepypod
Thank you for taking the time to leave your 5-star review. Customer feedback is important to Sleepypod. It's wonderful to hear that the Sleepypod product met your expectations and that you were pleased with our team/s quick response to your query.
Reply from Sleepypod
We appreciate you taking the time to share your experience with your Sleepypod product and leaving a 5-Star review. More importantly, we appreciate your trust in Sleepypod products for your furry pal!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.