I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more
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Review summary
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Reviews shaping this summary
Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more
Company replied
I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more
Company replied
Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more
Company replied
Company details
- #48 of 67 best companies in Pet Supply Store
Written by the company
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Contact info
145 N. Sierra Madre Blvd., Suite 11, 91107, Pasadena, United States
- 888-816-8870
- contact@sleepypod.com
- sleepypod.com
4.1
Great
357 reviews
Replied to 18% of negative reviews
Typically replies within 24 hours
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Safe, but collapsible
I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts.
I have a small dog who isn't always 100% on car rides. I was hoping that this would stop some of the whining. It does and doesn't. On the way to our destination he still whines, but once he is worn out and back into the pod the whining ceases.
The sides are firm and there is a clip for attaching the seat belt, but it is only for one side. While it does zip all around, I found one side had a slight zipper issue at a corner so it would be nice if I could latch the seat belt on either side. If there is a way to do that, I'm not seeing it.
In all, the slight zipper issue (it catches and is difficult to move at a point) is not a huge deal compared to the relative silence I get on part of my drive.
April 15, 2025
Reply from Sleepypod
Thanks so much for taking the time to share your experience with us. Customer feedback is really important to us as it helps us learn and share with other customers. We hope the following tips and information will help your pet's travel experience and alleviate any concerns you might have. We're here to help!
We've learned from customers with cats and dogs who do not enjoy the driving experience that an extended acclimation period goes a long way to mitigating the fear and anxiety of traveling. Start slowly, building up to longer rides. Take a look at this video for tips - https://youtu.be/JA4HEU2y1qU?si=YDzaY5g3UF8cF9pD
We hope the following information addresses your seatbelt attachment concern: All Sleepypod car safety restraints have been rigorously crash tested using Sleepypod’s proprietary crash test dummies at U.S., Canadian, and E.U. child safety seat standards, then independently tested by the Center for Pet Safety (CPS), earning top safety ratings. Sleepypod carriers are the only carriers that have earned certification by CPS at their new standard that reflects the new 213B crash test standards for child safety restraints. You can see the CPS test here - https://vimeo.com/1005850057
Lastly, the zipper on your Sleepypod should not catch. Sleepypod’s customer service team can help with possible solutions or replacement if needed. Don't hesitate to contact the team via email at contact@sleepypod.com or via web chat at Sleepypod.com during regular business hours MT.
We hope this helps!
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Customer service is great!
April 17, 2025
Reply from Sleepypod
Thanks so much for your feedback. We're thrilled to hear that our customer service team addressed your needs, and their service was great!
Quality products!
Quality products with easy to use instructions and products that my pets like. Don’t hesitate to buy them.
April 16, 2025
Reply from Sleepypod
Wonderful to hear that you are pleased with the quality of the products, and the instructions were easy to follow. More importantly, we love hearing your pets like their new Sleepypod products! We appreciate your trust in Sleepypod for your furry pals!
Excellent Quality
We ordered 3x harnesses for our Weimaraners, and were incredibly impressed with the quality. Also love the different colors.
April 14, 2025
Reply from Sleepypod
We love hearing that you are impressed with the quality of Sleepypod's Clickit car harnesses for your three Weimeraners! More importantly, we appreciate your trust in Sleepypod for the safer travel of your dogs and the passengers who ride with them. Thank you for taking the time to leave your 5-Star review!
Wonderful and well worth the investment
Bed is very comfortable for my kitty. The entire thing is very sturdy and very well built. Removable dome is very convenient, especially for vet visits. Car straps make it so the pod barely moves while driving, reducing the stress for my kitty
April 11, 2025
Reply from Sleepypod
It's terrific to hear your kitty is comfortable in the Sleepypod and that you are pleased with its cosntruction and utility. Mor imortantly, we appreciate your trust in Sleepypod for your cat. Thanks so much for taking the time to leave your 5-Star review.
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Once in harness and the harness in…
Once in harness and the harness in place, sleepypod is great.
March 11, 2025
Reply from Sleepypod
Wonderful to hear you are pleased with your Sleepypod harness! Thanks so much for taking the time to leave your 5-Star review. Your trust in Sleepypod means the world to us!
Love Sleepypod
Love Sleepypod! The leash and collar handle well and fit perfectly. I also really like the light green undertone on the leash’s reverse side. It’s such beautiful detail
March 17, 2025
Reply from Sleepypod
We're happy to hear you are delighted with your new Sleepypod leash and collar! The Blue Lagoon color is indeed stunning with the green undertone that's woven into the webbing. Thanks so much for your feedback.
I haven't received my product that I…
I haven't received my product that I ordered on March 11.
March 11, 2025
Reply from Sleepypod
Hi Jason - We're very sorry to hear that you did not receive your order. I've reached out to our customer relations team to find your order information and then reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: Our team shared with me that the refund for your lost package was issued 4 days ago on 4/3. Please reach out to us if you have not received that refund. Thanks!
Need to exchange for 2 smaller sizes & sleepypod hasn’t gotten back to me.
I contacted sleepypod on 3/25/25 questioning how to return the two harnesses I bought because both are too large for my dogs. I’d love to exchange them both for smaller sizes, but can’t do that if nobody gets back to me. I don’t want to be out this amount of money. Please get back to me on how I can return the two I have for smaller sizes. Thank you!
March 25, 2025
Reply from Sleepypod
Hi Lara - We're very sorry to hear that you did not receive a response from our team. I've reached out to our customer relations team to find your order information and reach out to you when they arrive in the office PST. To protect your private information, only Sleepypod's customer relations and finance teams have access to customer order information. UPDATE: It looks like our team reached out to you via email last week, so perhaps we have an incorrect email address. Someone from our team will call you today at the number listed with your order.
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Easy to use crash tested harness
My dog doesn’t mind this harness, and it is so easy to use with the seatbelt. I appreciate the crash tested rating to feel like my pup is safer in the car!
February 14, 2025
Reply from Sleepypod
We love hearing that your pup is comfortable on his car travels when using Sleepypod's Clickit car harness! And, delighted to hear that you are satisfied with its ease of use and appreciate it crash test rating. Thank you for taking the time to leave your review. More importantly, we truly appreciate your trust in Sleepypod for your furry best pal! Safe travels!
Love the Sleepypod harnesses for cats
Love the Sleepypod harnesses for cats! They truly are the best! I’ve tried several and my cat was able to escape from them, but not the Sleepypod. It works spectacularly!
February 10, 2025
Reply from Sleepypod
We love hearing this! So happy to hear that you are delighted with your nee Sleepypod cat harness. We appreciate you taking the time to leave a 5 Star review. More than that, we sincerely appreciate your trust in Sleepypod for your furry companion.
Savannah' CS was the absolute best!
Savannah' CS was the absolute best!
The harness fits my BMD puppy perfectly with plenty of room to grow. I feel assurance that she is very safe in the car.
January 15, 2025
Reply from Sleepypod
Fantastic to hear that your were so pleased with the help from our customer relations team member who helped you find the best Sleepypod for your growing pet. We appreciate you taking the time to share your experience here!
Crash Tested Beauty!
Perfect carrier for people who do long drives like me for their pets. Bought refurbished and looks like new! Was super roomy for my 9lbs girl feel like it could easily carry a larger cat as well.
January 21, 2025
Reply from Sleepypod
We're so happy to hear you are delighted with your Sleepypod carrier! We appreciate your trust in Sleepypod for your pet. Thank you for taking the time to leave your review.
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I know you had a difficult time in…
I know you had a difficult time in California, but I’m very happy that we received our sleepy pod car seatbelt!
Thank you again so much for your kindness and attention to our order!
January 16, 2025
Reply from Sleepypod
Thank you so much for your very thoughtful outreach and review. We are delighted to hear that you were pleased with the delivery and attention to your order! Feel free to reach out to our customer relations team at contact@sleepypod.com if you have any questions or need anything else relating to your order!
Golden Happiness
Awesome customer service from easy online ordering to great shipping updates to arrival of our Clickit Terrain. Used it with our Golden Retriever on a recent trip and it worked perfectly.
January 13, 2025
Reply from Sleepypod
Thank you so much for taking the time to share your experience about your entire journey from contact with our customer relations team,through ordering, shipping and then performance with your pup. We are so excited to hear that your experience was "awesome" and the product worked "perfectly." Your trust in Sleepypod for your pup means the world to us! Safe travels!
I bought the Clickit Terrain Plus in…
I bought the Clickit Terrain Plus in April 2024 and the rings on the back side have already both broken including the straps on the back. My dog doesn’t really pull much either so I’m not sure if it’s safe as it says it is.
April 19, 2024
Reply from Sleepypod
Hi there - We're so sorry to hear about this. Please be assured that the D-rings on this product are meant for transitional walking and do not have any bearing on the safety performance of the product should your dog be using it as a pet safety restraint for car travels. To ensure your pup is equipped for safer travels in a car, we are happy to replace the item with the same or a different Clickit model, should you wish. Also, we'd like to ask that the product be returned to us for inspection to determine if there is an issue we should be aware of so a customer relations rep will contact you at the email associated with your order.
Wanted to share some positive feedback…
Wanted to share some positive feedback from my experience with one of the customer service agents from Sleepypod’s customer service. From the very first email, she was super helpful and attentive to my concerns. She took the time to thoroughly investigate the issue, asking for additional photos and even conducting tests at the office to better understand the problem.
She validated my concerns rather than dismissing them. When I asked about possible solutions, she went out of her way to help me out. She was proactive, responsive, and friendly throughout our entire conversation.
She went out of her way to make sure I had all the information and assistance I needed, and I am so grateful for her exceptional service. She made what could have been a frustrating situation a pleasant and stress-free experience.
January 16, 2025
Reply from Sleepypod
Thank you, Marissa, for taking the time to leave your 5-star review. We are delighted to hear your positive feedback about your positive, proactive experience with a Sleepypod customer service agent. Feel free to reach out to us if you have any additional concerns or questions.
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Reply from Sleepypod
Wow! We're so delighted to hear that your Sleepypod product and customer service experience met your expectations for excellence. Thanks so much for your trust in Sleepypod for your pet. It means the world to us!
Best carrier on the market.
Very high quality. I use this for my dog’s bed at home. Travels easy. You can’t put a price on safe travels for your baby.
December 13, 2024
Reply from Sleepypod
Delighted to hear that your Sleepypod meets your expectations for high quality. It's also great to hear that you had a grat experience when traveling with it. We appreciate your trust in Sleepypod for your pup!
Harness needs clip
I had given up on the harness until I saw the seatbelt clip. It is a game changer, wish it had been included with harness as it was barely functional without them but guess it was developed after I had bought mine. Glad they got one to me
December 19, 2024
Reply from Sleepypod
Thank you for sharing your experience here. The Clickit car harnesses are now sold with a seatbelt S-clip, so there should have been one in the package with a Buckle Shield accessory. We'll ask someone in our customer experience department to contact you next week. Unfortunately, the team is working remotely due to the fires near our offices in California. We appreciate your patience.
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