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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the products for their quality and ease of application, noting that items like wraps and skins fit perfectly and protect devices without adding bulk. People appreciate the ability to customize their gear with unique designs and colors, making their devices stand out. However, some customers also noted significant issues with customer service, describing it as dismissive and unhelpful. There were complaints about discolored custom orders, products not adhering properly, and difficulties with refunds or replacements, particularly for specific items like the Apple Pencil Pro skin and camera skins.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction, praising the precise... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers are impressed, praising crisp... See more

User experience

People report ambiguous experiences with user experience. Some customers found the product easy to use and... See more

Customer service

Clients share negative opinions on customer service. Many reviewers found the support experience to be poor,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report issues with order processing, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome product!! Especially the clear wraps for my ultra 2. No need to add heavy protective cases or bumpers. You can flaunt your ultra2 without worrying that your scratch it by chance.. waiting for... See more

Rated 5 out of 5 stars

I’ve been using their products for years. This time I bought the Apple Watch Ultra 3 semi gloss wrap. My last two ultra watches had the matte wrap but I wanted something different this time around. Th... See more

Rated 5 out of 5 stars

Not only is their quality great but their satisfaction guarantee is outstanding. My skin got warped in the mail - without question I was offered a multitude of solutions and options and all of that to... See more

Company replied

Rated 5 out of 5 stars

I can use the Magic Keyboard again! I had an old iPad Pro and I loved my Magic Keyboard but when I bought my new one I did not want to get a Magic keyboard because my old one allowed my edges... See more


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

Written by the company

We've been the go-to source for protective wraps and skins for millions of people, who want to protect their most important devices. Our wraps and exact skins are designed to add style while providing protection. Since 2023, our business has been under new management. We now offer 1-2 business days order processing and 24/7 customer service with guaranteed response time within 24 hours.


Contact info

3.9

Great

TrustScore 4 out of 5

600 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect gloss MacBook cover

Gloss clear wrap looks great for MBA m2. I was going for the look of the old high shine hardshell cases without all the extra plastic. I screwed up the first install so they sent me a free replacement (customer covers shipping) and the second attempt went perfectly after using more of the wet solution. After a day or so any tiny imperfections disappeared and now you can’t even tell that there is a cover on the machine.

March 29, 2024
Unprompted review
Slickwraps logo

Reply from Slickwraps

Thank you so much for your wonderful feedback! We're thrilled to hear that our gloss clear wrap for the MacBook Air M2 has met your expectations and delivered the sleek, high-shine look you were aiming for. We understand that applying the wrap can sometimes be tricky, but we're glad our customer service team was able to assist you promptly with a replacement.

It's fantastic to hear that your second attempt was successful, and that any initial imperfections disappeared after some time. We strive to provide products that not only look great but also seamlessly integrate with your device, and it's rewarding to hear that you're now unable to even tell there's a cover on your machine.

We appreciate your support and hope you continue to enjoy your gloss clear wrap. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you once again for choosing our product!

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Rated 1 out of 5 stars

They sent wrong item - expect me to pay to ship it back for return..

I ordered a skin and they sent the wrong skin. Fine, however when I went to address this with them they wasted 2 days asking for “proof” with a photo.

Then when I “proved” that it was the wrong item they told me to send it back, on my own dime, with no shipping refund. Also they refused to waive the 1.50 “processing fee” even though this is completely their mistake.

Clearly this is how they value their customers and they would rather go this route than make the situation right.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

damaged my mac

They claim that the wraps can be removed without damage, but my Mac was in for a repair and the Mac repair folk tried to remove it and it damaged the top of my laptop. I reached out to them and got a PR response.

"We take pride in the quality and functionality of our products. Our skins are designed to be easily removable without leaving any traces or causing damage to your devices. We have millions of satisfied customers who have successfully used our skins without any issues."

But going by the amount of hate they have here and on Reddit, it's a wonder they're even in business anymore.

My recommendation is to stay well-clear.

January 3, 2024
Unprompted review
Slickwraps logo

Reply from Slickwraps

Hello Melissa,

Our skins are crafted using 3M DI-NOC™ premium vinyl materials, known for residue-free removal. For easier removal, we suggest applying heat (hair dryer or heat gun) to release the adhesive more effectively. With our premium materials, it's impossible to damage the surface.

Additionally, I'd like to share some updates. Our management recently changed in 2023, leading to significant improvements. We've reduced order processing time to 1-2 business days, introduced 24/7 email support with a guaranteed response within 24 hours, implemented a new website platform with enhanced security features, launched a new customizer tool for an improved user experience, and more.

Best regards,
Jess

Rated 1 out of 5 stars

We bought a wrap for an Apple Pencil…

We bought a wrap for an Apple Pencil product is horrible, doesn’t stick to the tip or the back of the pencil and refuses to stick, they will not do anything to help, and we bought three. Two of which are new they allow a return, but they make you pay shipping, there is no guarantee and overall seems very sketchy. STAY CLEAR OF THEM even if they are cheaper go for a more reputable brand

October 21, 2023
Unprompted review
Slickwraps logo

Reply from Slickwraps

Hello Dody,

Thank you for your feedback regarding your recent purchase of our Apple Pencil wrap. We're sorry to hear about the challenges you faced during installation.

When applying our wraps, it's essential to use proper installation techniques. Have you had the chance to watch our installation video? Heat application is vital, especially on non-flat surfaces. Using tools like a hairdryer or heat gun can help. Applying heat enhances material flexibility, activates the adhesive, and ensures smooth edges. If wrinkles occur during application, gently peel back the material, apply heat, and reapply using a windshield wiper motion from the center.

How to apply Pencil 2 skins
https://www.youtube.com/watch?v=E6Nhaoz0Hfs&t=2s

How to apply Pencil 1 skins
https://www.youtube.com/watch?v=Fh3dqWg64Hk

Pencil 2 with USB-C
https://www.instagram.com/reel/C1QDXqVuaFS/

Regarding our return policy, we understand your concerns. Currently, we don't offer free returns. However, we are actively working towards implementing this feature in the future to improve customer satisfaction.

Additionally, we offer a free replacement option if you encounter any issues with your skin. However, please note that you will have to pay the shipping and handling fees for the replacement.

We appreciate your feedback and hope these tips help improve your experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Best regards,
Jess
Slickwraps Customer Support

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Rated 1 out of 5 stars

Garbage, creased skin for any surface with a curve.

I just tried putting on my AirPods Max skin I ordered from Slickwraps. Garbage. Poor quality. Low-detail-print. Much darker than the image I uploaded. And worst of all, not a single piece of the set fits the curves of the AirPods Max. Creases and folds everywhere. Looks horrible. It should be illegal for them to use the images they use on their product pages; in reality the skins look nothing like that. They might attach somewhat decently for completely flat surfaces, but for anything with a curve they become a creased mess.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE. If I could give ZERO stars I would. Stay FAR FAR away from this company. Their products are horrible quality and their customer service is non existent. I requested a refund the same day after seeing how poorly the wraps were and I was never contacted back. I wish I could get my money back. The wraps are like printer paper. Terribly thin, no substance whatsoever. What a scam. Go elsewhere for wraps this company doesn’t care.

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

I made a purchase on slickwraps.com on…

I made a purchase on slickwraps.com on a Saturday morning and then changed my mind two hours later. I immediately contacted the company via email to cancel the order, and the company responded 30 minutes later via email to ask why. I explained why; however, the company did not respond. The company (same person) responded three days later, via email, to inform me that it was too late to cancel, because my order was being processed.

April 8, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible product

I loved my Xbox one s wrap I got from them. I didn’t really like the one I got for my Magic Trackpad. I hated the texture. I got those a few years ago. I decided I would try their wrap for my Apple Pencil. It’s horrible and doesn’t fit properly. It doesn’t look good at all as I showed them. They did not offer a refund, wanted me to pay for shipping and wanted to send a replacement. I hate the useless product, no I don’t want a replacement. I want my money back. I’d probably never use or recommend them in the future. They also hid reviews on their website in the past.

May 13, 2023
Unprompted review
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Rated 1 out of 5 stars

I ordered a skin for my Google home on…

I ordered a skin for my Google home on 12/30/2021 and I still haven't received it. I've emailed them 3 times throughout 2022 and have yet to get a response this is ridiculous. I don't know what happened to them because I've gotten products from them before and had no issues but it's like they're a completely different company now.

December 25, 2022
Unprompted review
Rated 1 out of 5 stars

Garbage Products, Worse Support

Recently bought an Apple Watch skin for my good friend, it doesn't even stick on. We tried using a hair dryer to mold it on as directed and watched their tutorial videos; it just doesn't work.

Emailed support and they don't even READ the support inquiry. Either it's an illiterate fool reading and replying, or the worst chatbot-based AI I've ever seen. Avoid this sh#t company.

October 10, 2022
Unprompted review
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Rated 1 out of 5 stars

AVOID AT ALL COSTS

Ordered from them in December 2021. Until now (August 2022), still haven't received my order. Did use their 'tracking' function to see where my orders got stuck. The system can't even find my order number. Totally untrustable company. DO NOT BUY FROM THEM!!!

August 20, 2022
Unprompted review
Rated 1 out of 5 stars

Please do not buy from slickwraps.com

Please do not buy from slickwraps.com - I ordered wraps for AirPods Pro. The wraps are far too bulky to fit properly on the AirPods. Slickwraps suggests that I use a hair dryer to shrink the wraps to fit! The wraps clearly do not fit the AirPods. Customer service states that I must pay return shipping and that the item cannot be opened in order to get a refund. This is a terrible product made by a company with poor customer service.

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Scam-Wraps

Ordered some Wraps for my iPad. My order never arrived, bad customer service. Scam company…didn’t got my money back

June 7, 2022
Unprompted review
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Rated 1 out of 5 stars

Complete Rubbish - Zero Stars

If i could give a zero star rating I would, ordered in December. No reply to any emails, had to go through Pay Pal to get my money back. Complete waste of time. Stay away from this company.

May 29, 2022
Unprompted review
Rated 1 out of 5 stars

GARBAGE JUNK SH_T

I was happy I found a good wraps for my phone excited when received the items went down hill from there beyond junk clear wraps. Don't stick to phone used both complete crap material I contacted support not helpful at all they only offered to replace it but I have to pay shipping I already paid shipping on my first order why should I pay again when your products are COMPLETE JUNK stay away from this company horrible customer service. I'm disgusted with this company

May 28, 2022
Unprompted review

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