Ive been trying to get my account verified for 3 months they keep giving me the run around i have deposited thousands and thousands of dollars on here and cant cash out shit cuz they won't verify my a... See more
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Same as everyone else is saying - they don’t pay out deposits. Asked me for more documents then I had to provide for my mortgage and I never went any further. Had similar issues with other offshor... See more
Same experience as everyone else. Asked for a bazillion documents & they had a problem with everything submitted and could never cash out. Looking for class action to join.
I have been trying to withdraw my $300 winnings since February of this year. I submit all of my bank and residence info that is required and they keep saying my bank cannot be used for deposit. First... See more
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scam scam scam
the 1 star reviews are all real slots of vegas casino total scam online casino making up all kind of verification excuses when it comes time to pay you your winnings ..if you deposit to play the system works in seconds to take your money I won over 3K I had to play down $500 I wanted to cash out $2500 and because my bank statement i sent showed a negative balance they told me it has to be above $20 and they need to see transactions on the statement who the hell are they to want to see your business like that I won't ever spend another penny and im going to make a paper trail requesting my withdrawal until I can seek legal action against them
A wide wonder web of crooks
They don’t let you withdraw any winnings without asking for virtually impossible levels of proofs to withdraw. It’s draconian . At one point they clearly stated I had to send them documents from the email address on file, and (you’ll never believe it) the email I’ve used for decades that’s in the memory of every device’s auto populate settings is all of a sudden missing a period between my first and last name, the typo undoubtably caused by whatever bot or person populated the form into which I autofilled my email address when I signed up.
They are crooks who ask no questions when they take your money but make you jump hoops to get it. If anyone succeeds, share your secrets! luckily, I only deposited $30, but of course withdrawing my six hundred is just short of showing them a shell of a great grandfather snail to get your money out, which I never was able to accomplish.
After numerous attempts to bark up the grapevines of customer service via telephone, email, and chat to receive only euphemistic non-answers involving delay and fake attempts at empathy, I poured over their terms and conditions because I was looking to withdraw my $600 in winnings (which was quite helpful for my financially strained life), talked about a lawsuit out of an emotional reaction, and boom!
All of a sudden, I receive an error that their website is not available to access in my country. Really? I had gambled for days on the site. I tried from my laptop, same thing. I haven’t tried from a public computer yet, but my guess is that an attempt to log into my username and email will result the same. I tried a VPN and I could pull the website up, but putting in my username and password would prompt the error, so I sent more emails to Customer Service and I’ve gotten nothing back… the irony lies in the fact that they are still sending me promotional emails about the wonderful experiences and riches I can get on their site! Boy, if it were really that wonderful and not some hack operating a fraudulent business in a fictional WorldWideWonderweb of crooks.
This is the biggest scam
This is the biggest scam. It’s easy to win, but you will not be able to receive your winnings. Customer service will come up with one excuse after another and why not to pay you out. First, they might say that you have to have a crypto account, their crypto account set up is impossible. They then ask you to verify your information with government issued ID, bank statements, deposits that you’ve made into your bank, etc. They will then deny you because they do not do business with your particular bank or financial institution. They will not send you a check because that option is not available at this time. Then I asked to have the money put back into my account so I could continue to play their games. That request was denied because my “winnings“ were not eligible because I had played Baccarat. If this game is on their system, why is it not eligible and why do they not tell you stay away from this site? Slots of Vegas is nothing but a big rip off. when you contact them, they will give you a confirmation number, which is no good. Your messages are only kept for 30 days at a time so unless you print them off, they are erased. And then you have nothing, but of course you’re not getting anything anyway. My original deposit of $30 was put back into my account however I have no access to it other than to play their games which they will not pay out.
THIS SITE IS THE POND SCUM OF SITES…
THIS SITE IS THE POND SCUM OF SITES THAT OFFER SERVICES LIKE THIS.
THEY MAKE IT DAMN NEAR IMPOSSIBLE TO CASH OUT.
DO NOT WASTE YOUR MONEY
0 star or negative
If there was a 0 star or negative, I would have gave them that. The withdrawal process is impossible. They make it too hard for you not to be able to pull your money. They ask for some info that has nothing to do with withdrawal. It’s a scam. I highly recommend people to stay away from this site.
Total rip-off
Total rip-off. I used a promo, made my deposit and no bonus. Their withdrawals periods and limits are also very awful. Steer clear of these losers
Worst experience ever….if these games…
Worst experience ever….if these games don’t want to pay people why advertise that people win big
So the deposit went through but not on…
So the deposit went through but not on there end, won 800, but they still payed me out 200, that was very nice and I had to just get verified and it took a out ten days for payment, but they do pay out and live chat helped me tremendously. Not a bad casino to be honest
THIEVES!
Account manager withdraw and tool my 2500 dollars winnings without my knowledge. This is a scam. Avoid at all cost!
Virtual Branded Casinos
A couple years ago the Virtual Brand Casinos used to make payments faster, have they experienced new ownership? The chat agents are not empowered to assist outside of the terms and conditions. When you have seasoned players that have been playing for years and have experienced issues, usually about our money we recognize smooth processes verses the we have to escalate the process from approval to payment then to when is my payment coming like Im an employee.. it's unacceptable. In the last 3 months ive had a pretty nice run with about 10 withdrawals all under Virutal Brand sister Casinos including this one and every one of them have been exactly what i just explained. Then you contact chat with wait times thru the roof most the time and emails get no response. I quit playing with them(they sucked me back in..hahaha) because, if we have to follow their terms they should as well. I do not like sneaky business tactics like waiting until your withdrawal is outside the 10 business day timeframe to approve your withdrawal and then making the Players wait another 7-10 business days to get paid but based on their approval date not your original submission date. Its not the players' fault when your staff or systems drop the ball by not meeting the terms. Im pretty familiar with the terms and conditions after losing money by player fault you get hip quick. One withdrawal..ok.. but all 10. ive been way to patient. I told them trying to be proactive something is wrong. I will be filing a complaint with CDS and the and the Agency that makes sure that the terms under their licenses are being met. When emails go unanswered I started investigating and found that the email addresses have different formats, and if the Players do not have the resources to file a complaint due to email address being incorrect they are out of compliance under their license agreement. The main issue with players and the casinos.will always be..run us our money like the Aussie's do...they paid me in 72 hours and thats always. So what is the problem with Virtual Brands fast payment payouts(side-eye).
1. Agents need to be more empowered to help when the issue sounds like a problem is a brewing.
2. Withdrawals time clock should not restart based on approval.(What Player wants to really wait 14-20 business days or more for their money)
3. The department that handles withdrawals should take escalations if they are having a hard time prioritizing staying in complinace to get Players paid.. because its real easy to deposit.
4.Terms and Conditions need to be written with Transparency and not all the confusing verbiage they use.
5. Online gaming is convenient, but remember we can go back to walking in the Casino like we did Pre-covid.
Thank you.
SCAM!!
SCAM!!! They overcharged my card 3 times for over $300!! They also added a $17 fee for one transaction which did not say that amount when I purchased it! AVOID AND REPORT!
They keep giving me copy and paste…
They keep giving me copy and paste answers they prolong the process of payment and they're condescending and not helpful at all
Slots of Vegas and other sites…
Slots of Vegas and other sites operating under this company should be banned from operating in Canada their poor service when dealing with customer concerns is the worst I've ever come across long wait times for withdrawals no clear answers to concerns endless run around repeated requests for information you send a million times hanging up when you try to escape to a manager do not support this site do not pay for their disrespectful treatment of customers contact your members of government to have their operating license pulled from operating in Canada i will be contacting my member of parliament.There fraudulent offers that goes unfulfilled is fraud.
If I could give zero stars I would
If I could give zero stars I would. Refused to payout and requested WAY to much info about your bank accounts, and personal information.
Terrible experience unable to cash out…
Terrible experience unable to cash out the only I received is 1000 excuses
If a negative star rating was available…
If a negative star rating was available they'd have thousands. let's start with how the way you deposit. Normal from your bank. All good,but as soon as you win here comes the bs. We dont do withdrawal to cards. Ok. Well let's do a crypto transfer. Set it up bitcoin an all then request my winnings. Nothing but an excuse saying bc I didn't you crypto for my deposit that I can receive my winnings that way. OK fine wire transfer. Most banks won't take from them. OK a check.... lol they want more info for a check then the bank wanted for me buy my home. I think this place even asked for dna.... jk on that part but really you play with your really money just to win fake money. They won't pay out and custom service just gove the run around. Goodluck to whomever readys play a different site. Oh and my getting responses now bc ive been blasting this scam everywhere.
i won 4720 dollars,asked me bank…
i won 4720 dollars,asked me bank statement by PDF for one month,there is no casino in the world will ask you this,i sent them my bank statement never been good,they always found something wrong,bank told me in statement there is that information anyone clean my account,this casino is virtual not real,own some group from costarica,its say on website,so what i did with winning 4720? after 4 days fighting i started play 125 dollars game and i lost them in 3 minutes,my bank told me they charging people with different names of transations,credit card department returned me back 988 dollars and started investigation,wish i could see those feetbacks early i coud avoid problems with them
Big Runaround for winnings
I have won well over $20,000 - they change the rules every time you try to withdraw. Even if you follow every single thing they request they find something new to avoid paying. I tried to withdraw $5000, they refused because of some bs reason so I just played with the money instead of fighting with them, ended up doubling the money and am waiting for the withdrawal - now I’ve won another $12,500 and I have no idea how long it’ll take me to get it, if ever. If it works out I’ll update my review. But for now, play Cider Casino - they pay within days.
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