Incredible materials and very good timing for delivery! Very happy with the work your doing! Keep it up!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sometimes things happen that have never happened before and that you just don't expect. Anywhere else you would have been blown away, but it's not like that at SLOWTIDE. Sarah from Customer Service h... See more
Company replied
Can't recommend. Poor service. Ordered 2 items - 1 was received. Contacted the company and they provided a refund for the second item saying it was out of stock. My issue is that they should have offe... See more
As a Californian bouncing between Europe and the U.S., I get Slowtide offers from both, so Slowtide showed me goodwill by giving me the U.S. discount in Europe even though that discount wasn't curren... See more
Company replied
Company details
Written by the company
The Art of Drying Off. Founded by way of California and Hawaii in 2015, three friends started Slowtide as a product of their lifestyle. After spending long days at the beach, they realized that there was no towel that was both exciting and fit their daily needs; so they set out to create one. Dario Phillips, Kyle Spencer, and Wylie Von Tempsky left their corporate jobs to build a new canvas for art in the form of a towel. Inspired by all bodies of water and a love of art, Slowtide is a collaboration of three friends who wanted to convey their lifestyle through unique products.
Contact info
Unit E1 Hilton Park, East Wittering, PO20 8RL, Chichester, United Kingdom
- +441243213555
- slowtide@hectic.info
- slowtide.eu
4.4
Excellent
126 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Slowtide EU
Hi Dimitris, sorry to hear about the delay to your order arriving. We apologise for the time it took the courier to deliver your items and we hope this does not spoil the enjoyment of the products!
Advertisement
The product is cool but I had to…
The product is cool but I had to actively ask where my delivery was in order to get it.
October 14, 2022
Reply from Slowtide EU
Hi Cyril,
Thank you for your feedback.
Having investigated this further, your consignment was sent on time. When the courier attempted delivery you were out so they delivered it to a local shop for collection instead. Apologies for the inconvenience.
Best wishes
Slowtide Europe
Too big, while hood is small and makes the whole poncho to hang on a head instead of shoulders.
The choosing between L/XL and M/S was somewhat limited. Based on my height, I chose L/XL but it was in fact too big for me.
Also, wearing a hood was a little cumbersome - the whole got dragged up and in fact started to hang on my head alone, ignoring the shoulders in a way. Maybe making hood bigger would help?
One way or another, i've sent the poncho back (shipping turned out to be quite costly) and still waiting for your confirmation that it was received. I'm waiting for the refund eventually.
October 21, 2022
Reply from Slowtide EU
Hi Vyacheslav,
Thank you for taking the time to write a review. Sorry to hear that your poncho wasn't quite right for you.
Once the poncho has arrived back to us we will, of course, issue a full refund for the original cost.
If there is anything we can do to help don't hesitate to reach out to us!
Best wishes
Slowtide Europe
fast delivery ang quality product
October 6, 2022
Reply from Slowtide EU
Hi Vlatko, thank you for your review!
Great deal
Today I have received my blanket.
And I am deeply impressed.
The blanket is a 'must have' for my wife being a great Beatles fan.
The quality of the material and the design is gorgeous, a real eye catcher.
If we had a vacant wall, we would have used it as a tapestry. But since our walls are already used for different decorations, my wife will use it as blanket when sitting on the sofa or watching TV - heating has become luxury, so a warm blanket is worth a mint and such a beautiful one will indulge the eyes.
And last but not least, the delivery was really fast.
Great deal, worth to be repeated at any time in future.
October 17, 2022
Reply from Slowtide EU
Hi Frank, thank you for taking the time to write your feedback. We are really glad that you are happy with your tapestry blanket purchase!
Advertisement
I bought two beach towels and needed…
I bought two beach towels and needed some help to send back one of them. EXCELLENT custome support! :)
July 27, 2022
Reply from Slowtide EU
Always happy to help!
Love all their products
Love all their products. Good value for money and ethical background important part of my considering purchase
September 1, 2022
Reply from Slowtide EU
Hi Fergus, thank you for your review!
Reply from Slowtide EU
Hi Maria, thank you for your review!
Love the product & service.
Love the product & service.
Have made mistakes with orders and customer service very quick to Respond and resolve. Highly recommend
September 5, 2022
Reply from Slowtide EU
Hi Fergus, thank you for your feedback!
Advertisement
Excellent service
Product as expected , delivered on time , service level excellent .
September 9, 2022
Reply from Slowtide EU
Thank you for your review!
No free returns only exchange
The quality of the waffle towel isn’t as I would have expected it. The return conditions doesn’t make any sense to me as the products don’t come in sizes you would just exchange to up or down. I have to pay for the return shipping now which I’m not very happy with!
September 7, 2022
Reply from Slowtide EU
Hi Sabrina,
Thank you for your feedback.
Sorry to hear that you are unhappy about the product and the return process. I will ask our customer service team to follow up with you.
All the best,
Arcade Belts Europe
Reply from Slowtide EU
Hi Mau, thank you for your feedback!
Order arrived timely
Order arrived timely, within the 5 days that were mentioned. Quality product!
August 12, 2022
Reply from Slowtide EU
Thank you for your review, Sofia!
Advertisement
Lovely poncho for sea bathing
August 10, 2022
Reply from Slowtide EU
Thank you for your review. Glad to hear that you are happy with your poncho!
Delivery on time without any issues
Delivery on time without any issues. Product ordered was of the expected quality.
August 9, 2022
Reply from Slowtide EU
Thank you for your feedback!
Reply from Slowtide EU
Thank you for your feedback!
Advertisement
Reply from Slowtide EU
Thank you for your review!
Reply from Slowtide EU
Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.