Smartbox were a great experience for us from start to finish. We had to store household goods for 3 months while we underwent renovations. I researched a couple of companies and found Smartbox to be b... See more
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
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See what reviewers are saying
Smartbox is doing very well from loading up to unload. They are professional in moving house and storage. I have recommended to my friends already
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
Company replied
Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more
Company replied
Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.7
Excellent
203 reviews
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Smartbox is the smartest decision we…
Smartbox is the smartest decision we could have made to help our family with our move. One box took the clutter out of our ho e before open homes to sell, the second and third boxes held our belongings safely whilst we waited for settlement for our new home. Each time, the team who delivered the box, and the team who helped move our belongings into the box were amazing. No fuss, incredibly polite and no detail was missed. No request I made was denied, they took great care and I cannot fault them. I highly recommend Smartbox - Richard, Liam, John and the whole team - you guys are amazing. Thank you!
December 3, 2025
Reply from Smartbox - Sydney
WOW! Thank you for your 5 star review Lana! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.
Super simple signup and process ⭐️⭐️⭐️⭐️⭐️
Super simple signup and process. The staff came and loaded my Uber Smart Box in a little over 2 hours (2 bedroom apartment), and the fee included the first months storage fee. Great for those who are looking to move house / office easily and affordably. Highly recommended
November 20, 2025
Reply from Smartbox - Sydney
Thank you for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.
This was the best way to move home
This was the best way to move home, it easy, the staff are exceptionally helpful, would highly recommend it for anyone moving or wanting to store their belongings - its simply the BEST
November 13, 2025
Unprompted review
Reply from Smartbox - Sydney
Thank you for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.
Great service from phone call to…
Great service from phone call to getting the box. Very pleased. Great company
September 11, 2025
Reply from Smartbox - Sydney
Thank you Callan for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.
Wonderful very professional worked with…
Wonderful very professional worked with me changed delivery times were so good. Workers really good friendly it’s been a long time since had such a positive experience they are really good
September 5, 2025
Reply from Smartbox - Sydney
Thank you Margaret for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.
A great service! Recommend smart box
Recommend smart box! They went above and beyond for us in pick up and delivery. A great service that is reasonably priced! Thanks guys.
August 26, 2025
Reply from Smartbox - Sydney
We're happy to hear that you had a positive experience with Smartbox!. We appreciate your kind words and are grateful for the recommendation!
Kind regards,
Smartbox Customer Service.
Very easy and the staff was very…
Very easy and the staff was very accommodating. I went out to see the warehouse where they store the boxes and it was very professional
August 22, 2025
Reply from Smartbox - Sydney
We're happy to hear that your experience was easy and our staff was accommodating. We appreciate you taking the time to review our service, thank you.
Kind regards,
Smartbox Customer Service.
Very Happy
We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches mainly) may be mouldy etc but everything in perfect condition and smelt nice like the pine interior box that arrived in the solid outer. Price increased over time marginally but thats life (maybe my only one star less rating). Great customer service as well
August 1, 2025
Reply from Smartbox - Sydney
Thank you for your feedback.
Kind regards,
Smartbox Customer Service.
Excellent service
Excellent service.
Affordable....
Highly recommended.
Will use them again..
John abassis
July 26, 2025
Reply from Smartbox - Sydney
We're happy to hear that you received excellent service at an affordable price. We appreciate your recommendation and look forward to serving you again.
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
We're happy to hear that you found our staff friendly and our service reliable and easy to use. Thank you for your positive feedback!
Kind regards,
Smartbox Customer Service.
Couldn’t recommend more highly
This was the fourth time we’d used Smartbox and they managed to do an amazing job once again. Nothing was too difficult for them and the guys, Alex and Juan went above and beyond. Thanks for making our experience so seamless.
July 18, 2025
Reply from Smartbox - Sydney
We're happy to hear that you consistently have amazing experiences with us. We appreciate your continued trust in our services, and we're so glad everything went seamlessly. Thank you for your positive feedback!
Kind regards,
Smartbox Customer Service.
A no worries car storage
The car was kept well, the charge was maintained and I just got in and drove off. Everyone was accommodating and professional.
June 18, 2025
Reply from Smartbox - Sydney
We're glad you enjoyed your experience. It's great to hear that the car was well-maintained and ready for you. We appreciate your positive feedback regarding our team's professionalism.
Kind regards,
Smartbox Customer Service.
Smartbox and the team are amazing
Smartbox and the team are amazing! I have used them twice during our moving process and they have been brilliant! Great customer service, very responsive, good communication all the way through. The team are lovely to deal with and very helpful. I will certainly be using them again and would highly recommended them!
June 7, 2025
Reply from Smartbox - Sydney
We're happy to hear that our team provided brilliant service during your moves. It's great to know our customer service, responsiveness, and communication met your expectations. We appreciate your recommendation and look forward to assisting you again!
Kind regards,
Smartbox Customer Service.
Absolutely genius
Absolutely genius, thank you.
I have been with SmartBox for over 13 years and I have always found them to be polite, professional and helpful.
Thanks again
May 28, 2025
Reply from Smartbox - Sydney
We appreciate your kind words! It's wonderful to know you've consistently had positive experiences with us over the years. Thank you for your continued loyalty.
Kind regards,
Smartbox Customer Service.
Excellent communication
Excellent communication and great process, and storage space. Well worth our time and effort at a bonus affordable price
May 21, 2025
Reply from Smartbox - Sydney
We're happy to hear that our communication and storage space met your needs! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
We're thrilled to hear you had a fantastic experience! We appreciate your kind words about our friendly service and easy process.
Kind regards,
Smartbox Customer Service.
One of the easiest companies to deal…
One of the easiest companies to deal with. They are receptive and very efficient. A++++
May 14, 2025
Reply from Smartbox - Sydney
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our company easy to work with and that our team was receptive and efficient. We strive to provide excellent customer service and your feedback is a testament to our efforts.
Kind regards,
Smartbox Customer Service.
My experience from start to finish was…
My experience from start to finish was 2nd to none. I would highly recommend them.
May 3, 2025
Reply from Smartbox - Sydney
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were satisfied with our service and that you would recommend us to others.
Kind regards,
Smartbox Customer Service.
Moving with Smatbox
I had a very good experience with my move out from the family home of 35 years.
John and his crew were professional hard working and very engaging.
They arrived at 10.20 AM and worked through the day without break.
I would highly recommend Smartbox to my friends and family.
I had a very professional experience and the boys even moved my piano.
Also John the manager kept me informed throughout the experience.
April 21, 2025
Reply from Smartbox - Sydney
Thank you Steve for your 5 star review! We are thrilled to hear about your positive experience with our team. It sounds like John and his crew went above and beyond to ensure a smooth and successful move for you. We are incredibly proud of our team's commitment to providing exceptional service and we appreciate your kind words. We are delighted that you would recommend our services to your friends and family. We strive to make every move a positive experience and we are grateful for your feedback.
Thanks again,
Smartbox Customer Service.
They only care about money
They only care about money. It's a company that has no empathy for its customers. I've been losing money with them for three years.
April 16, 2025
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