Smartbox - Sydney Reviews 

208
•
TrustScore 4.5 out of 5

4.7

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU

•

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See what reviewers are saying

Rated 5 out of 5 stars

This company was brilliant, nothing was too much trouble, the rates were pretty reasonable, and the drivers were friendly and helpful. The redelivery and unload service was magic, it went without a h... See more

Company replied

Rated 5 out of 5 stars

From collection to drpoff - the entire journey was outstanding. I have recommended Smartbox to many people since dealing with your company. Shout out to Liam who was always very helpful and frie... See more

Company replied

Rated 4 out of 5 stars

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more

Company replied

Rated 5 out of 5 stars

Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more

Company replied


Company details

  1. Storage Facility

About Smartbox - Sydney

Information provided by various external sources

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Contact info

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.7

All reviews

(208)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service! Brilliant staff

What an amazing service they have. I under estimated my things to be loaded into their huge 20m square box, the guys who loaded it were just amazing. They made sure most of the items fit in it and loaded everything within 3 hours. Just for some context they loaded a 3 bedroom house full of furniture and appliances.

Their sales rep Richard and I forgot the names of movers they are absolute legends.

October 28, 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Syed for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great service

Thank you for the helpful, friendly and professional service from everyone at Smartbox, much appreciated.

October 1, 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Sally for your kind review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Brilliant, fast and reliable service!

Had a fantastic experience with smart box! The 3 men who helped me out of Epping into Meadowbank were reliable, fast and extremely helpful! I’d recommend to anyone! Loved it :) thanks team!

October 1, 2021
Unprompted review
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Reply from Smartbox - Sydney

Dear Cameron, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Quick and efficient process

Quick and efficient process. The operations team were a pleasure to deal with. The guys that helped unload my items were professional and efficient. Would recommend.

September 24, 2021
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Reply from Smartbox - Sydney

Thank you Chloe for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Awesome service!

They were great, I cannot complain. Tanya was extremely caring considering my issues with moving and helped everywhere she could. I would highly recommend them because they do look after their customers.

September 18, 2021
Unprompted review
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Reply from Smartbox - Sydney

Dear Dave, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Excellent service for storing or…

Excellent service for storing or moving. Great communication, great rates. Will definitely use again.

September 17, 2021
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Reply from Smartbox - Sydney

Thank you Joe for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Right from first phone call great…

Right from first phone call great customer service from Tanya, don’t go anywhere else, highly recommended. 👍

September 15, 2021
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Reply from Smartbox - Sydney

Thank you Sean for your great review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Very friendly and warm service by…

Very friendly and warm service by George and compassionate and understanding of my circumstances and situation it was a huge help and not add on to my financial stress but gave me more time to make a payment.
I would definitely rent a smartbox again in future if it was needed I love the convenience of having it delivered parked when you’re ready to off load or unload doing so at your own pace and time makes it so much easier and less traumatic

September 14, 2021
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Reply from Smartbox - Sydney

Dear Recil, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Thank you so much for your excellent…

Thank you so much for your excellent service! The guys were really helpful and cautious while handling and moving our things! They worked really fast! You are highly recommended!

September 10, 2021
Unprompted review
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Reply from Smartbox - Sydney

Dear Danica, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Great service

Very helpful staff, the whole process was easy and reliable

September 6, 2021
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Reply from Smartbox - Sydney

Thank you Terrie for your kind review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to the team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great Service & Professional Team

Smart box is a very professional service provider. I received an excellent service from the friendly and professional team. Each and every member I spoke to went out of their way to assist me. Glad I chose smart box Sydney which is efficient and a very creative solution to storage problems.

September 2, 2021
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Reply from Smartbox - Sydney

Dear Malka, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

I was so happy with my whole experience…

I was so happy with my whole experience dealing with Smartbox, right from the booking , paying, emailing me each step of the way. The guys on the day were just amazing. it's fair to say I have moved a few times in my life and I have never been happier than I was to have chosen Smartbox. They took great care, and I will always put them forward as a recommendation. Thanyou

September 1, 2021
Unprompted review
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Reply from Smartbox - Sydney

Dear Sonja, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to the entire Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

The men arrived right on time

The men arrived right on time. We discussed the plan at the start. Eg what was fragile. What needed to be accessible for me from the storage box eg the Christmas tree and decorations in December, etc. They then checked back on things as they went. They loaded the truck within the quoted estimate time. They were very friendly and courteous from beginning to end. I was really delighted with the whole experience.

August 20, 2021
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Reply from Smartbox - Sydney

Dear Jo, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Great service

Great service. The Smartbox team on time for both drop off and pick up. Very affordable

August 15, 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Ramy, We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Smartbox was the right choice for us.

Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do beforehand, but the Smartbox office person guided us through the whole process clearly and patiently. The two guys who did the packing for us were friendly and helpful too. They were experts at their job and took great care of our belongings. The whole process went quickly and smoothly, even with all the Covid-19 protocols. We'd have no hesitation in recommending Smartbox storage.

August 15, 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Debbie for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to our team! Much appreciated.
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Friendly people, efficient service

I hired a Smartbox last week and so far can only praise the service received. My sales person was Tanya, who I found to be very friendly, responsive, efficient and certainly trusting of me (I made a mistake with the bank account details and advance payment could not be collected).
I as offered delivery of the box the day before by Operations, which was very convenient for me. Also great communication with the driver, John, re delivery and pick up. The box was clean and looked secure.

August 8, 2021
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Reply from Smartbox - Sydney

Thank you Garca for your fantastic review. We are so glad you chose Smartbox as your preferred storage provider. We will pass on your excellent feedback to our team! Much appreciated.
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Lisa for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great storage service

Good communication, efficient, cheap and bigger than taxibox. Highly recommended.

July 22, 2021
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Reply from Smartbox - Sydney

Dear Anthony,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Michael,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great service

This is a great service. Took all the hassle out of storing our furniture during renovation.
There was no parking outside our block but the driver was happy to hang around for at least 30 mins until someone moved.
Very helpful.

June 17, 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Michael for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

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