Smart Clinic Reviews 

770
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and medical professionals for being exceptionally kind, professional, and patient, which helps individuals feel completely at ease during sensitive health consultations. People consistently mention that practitioners listen carefully to their concerns, treating everyone with high levels of respect and supportive guidance throughout the review process. Reviewers also highlight the exceptionally smooth online user experience, noting that digital platforms and virtual appointment scheduling are remarkably straightforward and easy to navigate. Additionally, consumers warmly appreciate the fast response times, pointing out that phone calls happen punctually and comprehensive reports are delivered quickly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently expressing appreciation for how polite, kind, and... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction and appreciation for the... See more

Customer service

Customers had positive experiences with customer service, noting that advisors are exceptionally empathetic,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how assessors are quick,... See more

Response time

Users describe positive interactions with response time, frequently noting that phone calls and video... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little anxious at first but very quuckly was calmed by Katie's friendly and approachable manner. She made everything very clear including the boundaries around confidentiality which helped me... See more

Rated 5 out of 5 stars

Used for an OH assessment following a period of illness at work. Timely and clear instructions to set the meeting (through WhatsApp/email). Prompt phone call at the said time and report completed with... See more

Rated 5 out of 5 stars

I was very nervous as didnt know what to expect, but the Doctor listened, and treated me with respect, and I felt at ease to disclose how I really felt. Appointment was punctual, and I had reminders g... See more

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more


Company details

  1. Occupational Health Service
  2. also in
  3. Health Consultant
  4. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(770)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Very efficient company to deal with…

Very efficient company to deal with keeps u informed from start to finish no pressure from the person dealing with the reports from which they show you to preview and read or rectify highly recommended company

November 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The service was awesome it was…

The service was awesome it was professional... positive... kind... personable... easy to talk... supportive... friendly... informative... and best stillis the Nurse that called me was wonderful and educated... experienced... she was lovely so thank you Smart Clinic for your tremendous service and support in this difficult time in my lifeit has been much appreciated.
Miss A Davies

November 11, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great stuff was able…

My experience was great stuff was able to assess each pathway they could to see arrangement for my ability to work. I really appreciate that they were clearly empathetic to my situation and taken concern to each area of my ability to be able to access work. Very supportive.

November 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by Smart Clinic for a pre-employment health check

I was contacted by Smart Clinic for a pre-employment health check.
The whole process was easy to access and rapid.
The person who called to discuss answers in my health questionnaire was polite, empathetic and listened very well; I felt understood.
The report was available immediately after my appointment and ready to proof-read and then agree.
This means there will not be an additional delay to pre-employment checks.
Excellent and efficient service.

November 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Respectful and put me at ease

I was treated with huge respect and dignity. The person I dealt with was very empathetic and understanding snd really put me at ease. They were kind and I felt very comfortable on the call.
I would recommend this person and Smart clinic as from my experience they speak to you on a personal level with no judgement. I very much felt at ease during the call.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

Smart clinic was very fast to contact…

Smart clinic was very fast to contact me various ways to contact them ,could not fault any thing they did the advisor was lovely and listened and explained things well ,cannot fault the service at all impressive service all round would highly recommend the company.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Gave out really good advice.

The lady that completed my health assessment was lovely. She explained everything as well as completing the questions. She gave me some really good advice as my son has recently been diagnosed MS. Thank you so much

November 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was very nervous as didnt know what…

I was very nervous as didnt know what to expect, but the Doctor listened, and treated me with respect, and I felt at ease to disclose how I really felt. Appointment was punctual, and I had reminders given beforehand which was great as I have memory problems. A good service.

November 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

the lady I spoke with was very friendly and instantly put me at ease. She gave me the time and space to discuss my concerns and treated them sensitively and respectfully

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

Compassionate staff who took time to listen and didn't rush appointment. Clear advice and instructions. Prompt response with report - all round a positive experience and good service.

November 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look