Smart Clinic Reviews 538

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands.
What stood out most was how much I felt truly heard. The consultant didn’t just tick boxes; they took the time to listen to my concerns and understand the full picture of my situation. There was a sense of genuine empathy throughout the appointment that made a stressful process feel much more manageable. It’s rare to find a service that balances professional advice with such a kind, human approach.

Dr Charlie Vivian was extremely helpful when I spoke to him. He rang exactly on the appointment time and was very patient and listened to everything I had to say. I would recommend Smartclinic to others.

Very quick and easy questionnaire, also extremely fast response once completed

Very efficient, friendly staff. Very little wait for an appointment. Really easy sign up. Highly recommend and would definitely use again if needed.

Very polite and understanding lady on the phone

Joanna my nurse was superb. Friendly, professional and explained everything to me. Also listened to my ramblings and took accurate notes.
The ease of using the website, registering and booking appointment were spot on.
On emailing the help desk I got a rapid response. A highly professional business. I would recommend them.

Friendly & very caring & concerned.

great service, I thank you for all you did

Great service and not to intrusive

The practitioner was so kind and the process was not at all stressful which was what I was worried about.
It was very thorough and the report was in my email by the end of the day.

A really experienced therapist who put me at ease instantly. Kind, understanding and compassionate.

Respectful, friendly, professional

Kindness, empathy and understanding. Dorothy spoke to me, not at me. She was very thorough and went through all relevent questions so professionally.
A very comfortable telephone consultation.

I recently had an occupational health meeting with Smart Clinic over the telephone, and I felt truly cared for from start to finish. Dorothy Allen was absolutely wonderful—empathic, patient, and genuinely attentive. She took the time to really listen to my concerns without any judgment, making me feel understood and supported throughout the entire conversation.
Even over the phone, Dorothy’s warmth and professionalism shone through. She guided me carefully through my back-to-work phased plan, explaining everything clearly and tailoring it to my needs. Her approach made what could have been a stressful process feel manageable and reassuring.
I came away from the call feeling confident, supported, and optimistic about returning to work. It’s rare to encounter someone who combines such expertise with genuine kindness, and Dorothy Allen did that beautifully. I would wholeheartedly recommend her and Smart Clinic to anyone needing occupational health support, whether by phone or in person.

Very professional

Good customer service

The Lady was genuinely concerned about my wellbeing and safety at work and asked if I needed anything in place that could help me.She listened to every thing I had to say about my health and was very helpful.

Kind, empathetic person during first video call.