I had to get an ephoto with a digital code done for France. As I was travelling outside the country at that time, I thought it would be impossible to do so as you normally need to get this done in an... See more
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Disappointing. I had to retake the photo over 6 times, the AI continuing to crop the picture in a way that your own system rejects. Every time, I took the picture differently, the output was the same... See more
Company replied
I have used this app several times, both for French residence visas and for the renewal of my British passport. In all cases, the photos are reviewed, redone if necessary and reviewed again until comp... See more
Company replied
Used for photos for 3 UK passports - once all were confirmed OK by the app (had to retake a few times until we got it right) very easy to use the code when applying for passports and no issues with ac... See more
Company replied
Company details
Written by the company
We provide compliant passport photos globally. Smartphone iD is the ideal solution for official online document applications, with double validation by AI and expert review. It’s your go-to choice if you're unsure about size and requirements and want a reliable, ready-made solution. A free version is available for informal documents that don't require expert validation.
Contact info
38 Rue Servan, 75011, Paris, France
- contact@smartphone-id.com
- smartphone-id.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful prompts get the final…
Helpful prompts get the final acceptable photo. While it took a few attempts to get the final product the processing was quick, efficient and CHEAP!
April 2, 2026
Unprompted review
Reply from Smartphone iD
Hello Richard,
Thank you very much for taking the time to share your experience 🙂
We appreciate your feedback and hope to see you again soon.
Smartphone iD team 💚
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Efficient
I have been using this app for couple of years and it has been very helpful and convenient. I got my pictures quickly. I highly recommend it
April 6, 2026
Unprompted review
Reply from Smartphone iD
Hello Mona,
Thank you for your continued support and loyalty — it means the world to us!
Smartphone iD team 💚
Very convenient for passport renewal
Very convenient. Once I received my approved photo, I was able to renew my passport online very easily and with no issues.
March 23, 2026
Unprompted review
Reply from Smartphone iD
Hello Lisa,
We are delighted to hear that the service was useful to you 🙂
Thank you for choosing Smartphone iD 💚
It did just what it promised
It did just what it promised: an official photo for a French visa renewal. In addition, they were very prompt with email assistance.
April 6, 2026
Unprompted review
Reply from Smartphone iD
Hello,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the customer service team.
Thank you for using Smartphone iD 💚
I did it!
It took me several tries to get the picture right, but I got as many tries as I needed. It was actually kind of fun. They delivered the photo I needed within minutes.
March 30, 2026
Unprompted review
Reply from Smartphone iD
Hello Sue,
Thank you very much for taking the time to share your experience 🙂
We appreciate your feedback and hope to see you again soon.
Smartphone iD team 💚
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The App is very easy to use and…
The App is very easy to use and convenient. However DVLA won't accept the photo so having to use the standard way of using a photo booth.
I have requested a refund
March 31, 2026
Unprompted review
Reply from Smartphone iD
Hello Sarah,
We are sorry to hear that your photo wasn't accepted by DVLA.
DVLA do accept photos taken with an app such as ours.
We advise you to contact us via the application or at sav@smartphone-id.com with your order number so we can look into this further.
Best regards,
Smartphone iD team 💚
Absolutely fantastic app.
Absolutely fantastic app.
Analysised each photo to ensure it was up to the correct standard.
March 20, 2026
Unprompted review
Reply from Smartphone iD
Hello Sarah,
Thank you very much for taking the time to share your experience 🙂
We truly appreciate your feedback and hope to see you again soon.
Smartphone iD team 💚
Reply from Smartphone iD
Hello,
Thank you very much for taking the time to share your experience 🙂
We appreciate your feedback and hope to see you again soon.
Smartphone iD team 💚
Reply from Smartphone iD
Hello,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the team.
Thank you for using Smartphone iD 💚
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Super application
Super application, très efficace et rapide !! Je recommande
March 17, 2026
Unprompted review
Reply from Smartphone iD
Bonjour Eric,
Nous sommes ravis que notre service puisse vous être utile 🙂
Merci et à bientôt sur Smartphone iD 💚
This is the app to use if you need a British passport photo
The app was extremely easy to use. The instructions were clear, and the photo came out great. They cropped and sized the passport photo, and most importantly, I got the photo code that you need for the British passport. Would highly recommend them.
March 17, 2026
Unprompted review
Reply from Smartphone iD
Hello Hyacinth,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the team.
Thank you for using Smartphone iD 💚
App worked great to get a UK Driving License
App worked great to get a UK Driving License photo that would be approved - once we had submitted the photo, we had the confirmation back from Smartphone within an hour that it was good to go and no issues at all with it being approved by the DVLA (unlike the first photo we submitted without Smartphone ID which was rejected).
March 8, 2026
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for taking the time to share your experience 🙂
We truly appreciate your feedback and hope to see you again soon!
Smartphone iD team 💚
Great fast and efficient service.
March 5, 2026
Unprompted review
Reply from Smartphone iD
Hello,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the team.
Thank you for using Smartphone iD 💚
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Easy, quick
Easy, quick, avoids the hassle of chasing for a photo booth
March 6, 2026
Unprompted review
Reply from Smartphone iD
Hello Fred,
It sounds like you had a great time using our application 🙂
We'll pass on your kind words to the rest of the team.
Smartphone iD 💚
Simple et efficace
Facile à utiliser, processus simple, envoie des photos très rapide. Service très efficace.
March 2, 2026
Unprompted review
Reply from Smartphone iD
Bonjour,
Nous vous remercions chaleureusement de témoigner de votre satisfaction 🙂
Nous sommes heureux d’offrir une alternative simple et abordable.
À bientôt sur Smartphone iD 💚
Great app
Great app! I used it for my one-month old baby. We were able to take a picture that meets the standards without leaving our home.
March 4, 2026
Unprompted review
Reply from Smartphone iD
Hello Alexia,
Thank you very much for taking the time to share your experience 🙂
We appreciate your feedback and hope to see you again soon!
Smartphone iD team 💚
An app for taking ID photos that comply…
An app for taking ID photos that comply with ANTS regulations in France. Tested to renew my old French driver's license in the new format. Very handy.
February 28, 2026
Unprompted review
Reply from Smartphone iD
Hello Philippe,
We are delighted to hear that the service was useful to you 🙂
We appreciate your feedback and hope to see you again soon.
The Smartphone iD team 💚
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Great customer service was able to help…
Great customer service was able to help me resolve the issue I had with no problem
February 25, 2026
Unprompted review
Reply from Smartphone iD
Hello,
We truly appreciate your feedback and hope to see you again soon!
Smartphone iD 💚
Excellent and took a few photos before…
Excellent and took a few photos before I got the right photo but this is why this service is excellent. Get a password and so doing my passport application just makes the whole process smooth and painless. Yes it costs money but I think it’s well worth it. Many thanks
February 19, 2026
Unprompted review
Reply from Smartphone iD
Hello,
We are delighted to hear that the service was useful to you!
Hope to see you again soon!
Smartphone iD team💚
4 Times a Happy Customer of Smartphone ID
Smartphone ID provides a simple and efficient platform for all manner of bureaucratic photo needs. I have used their system 4 times with consistently great results. Easy, fast and immediately supportive when help is needed. Plus a very fair price.
February 19, 2026
Unprompted review
Reply from Smartphone iD
Hello,
Thank you very much for taking the time to share your experience 🙂
Hope to see you again soon!
The Smartphone iD team 💚
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