Smartsupp Reviews 195

We integrated Smartsupp on our car rental platform GooRentalCars and it has been a game-changer. The ability to set up multilingual automated messages (English, Portuguese, German, etc.) allows us to engage visitors immediately. We've seen a noticeable increase in direct bookings because we can answer questions about insurance, deposits and pickup locations in real-time. The offline message feature also helps us capture leads when our agents are away. Easy to set up, intuitive dashboard and the mobile app keeps us connected on the go. Highly recommended for any travel or rental business that needs multilingual customer support.

They support scammers. Trying to get a refund out of this website that has been using Smartsupp and its definitely a scam

Was told I received a payment for tutoring but not currently accepting anyone so I asked the chat service for support. They kept telling me to put my card details in, insisted I get a REALATIVE'S card and then tried to sign me up for a different card. In the midst of this, a Russian jumpscare came up twice. This all screams of a scam and when called out they "resolved" the conversation. Have reported my card as stolen just in case.

I had an awful experience with this company (Smartsupp). After upgrading to a paid plan, I was shockingly locked out of my account, despite my subscription still being active and not even up to 10 days old. To make matters worse, they demanded additional payment just to regain access, essentially forcing me to pay twice for a service I had already purchased.

When I requested a refund under their advertised "15-day money-back guarantee," they simply stopped responding to my emails altogether. It's incredibly unprofessional and feels like a deliberate scam. I strongly advise anyone considering this service to stay away — there are far better and more honest alternatives out there.

Supports scammers.

Been using this app for about 6 months now and I have a great experience with it it’s fast and reliable

smartsupp has been the best live chat i ve ever used. Belive me when i say i ve used alot of live chats.

I love the system

Am happy using smartsupp
This is the best I have seen

Really bad product and service, after update can’t login to my smartsupp account , have error messages , so can’t use it at all , missed many customers chats , contacted support but no reply at all from them , will cancel my subscription and will be looking for alternative, won’t recommend.

The extension is very easy to use. The installation is easy and it works just great.

It's a very nice platform, we are a small group of volunteers which helps animals , and if people need help , they can contact us directly and we immediately reply

I recently started using the "Smart App" for my daily communications, and I must say, my experience has been exceptionally positive. There are a few key aspects that I believe the company is doing incredibly well, contributing significantly to my great experience.

Firstly, the user interface of the app is both intuitive and sleek. It's clear that the design team has put a lot of thought into making the navigation seamless, which significantly enhances the user experience. The ease of finding and using features without having to navigate through complex menus is a huge plus.

Secondly, the reliability of the service is commendable. In my time using the app, I've encountered minimal downtime, and messages are delivered promptly without delays. This reliability is crucial for real-time communication, and "Smart App" excels in this regard.

Another area where "Smart App" shines is in its commitment to user privacy and security. The end-to-end encryption feature gives me peace of mind, knowing that my conversations are secure and private. It's evident that the company prioritizes the safety of its users, which is incredibly important in today's digital age.

Furthermore, the customer support team deserves a shoutout. On the few occasions that I've reached out with questions, the responses have been quick, informative, and genuinely helpful. It's great to see a company that values its users and is dedicated to providing excellent support.

If I were to suggest an area for improvement, it would be the addition of more customizable features, such as themes and notification sounds. This would allow users to personalize their experience even further.

Overall, my experience with the "Smart App" has been great, thanks to its user-friendly design, reliability, commitment to security, and excellent customer support. I'm excited to see how the app will continue to evolve and improve in the future.

I like smartsupp, easy to implement, easy to customize, easy to use and time saving. Customers love it and we are busy answering inquisitive questions.

Very nice and powerful client magnet.🧲

Best for site

Smartsupp is a solid choice for businesses looking to enhance customer support and engagement on their website. Its user-friendly interface and valuable features make it a popular option in the live chat software market.

I like that the app saves a lot off time. AI is great tool. I feel more connected with our customers.

The best so far, it has helped me mange my way through the process of getting in touch with my customers easily