Smartsupp has really been amazing for live chat on website. one honest recommendation i can gladly suggest, is that, there should be alert on the phone app automatically when a user visit the website... See more
Company replied
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See what reviewers are saying
SmartSupp is a simple but smart and very functional chatbot solution that covers our needs very well and at a reasonable price. The trial version is a bit lame on support (I don't understand why, bec... See more
Company replied
Was told I received a payment for tutoring but not currently accepting anyone so I asked the chat service for support. They kept telling me to put my card details in, insisted I get a REALATIVE'S card... See more
Complete FRAUD. Smartsupp and it's customer service chat work with international financial and crypto scams. A client aitrust24.com has defrauded me over USD $1 million. Smartsupp handled my kyc verif... See more
Company replied
Company details
- e-Commerce Solution Provider
- Business to Business Service
- CRM Provider
- Email Service Provider
- Internet Marketing Service
- Software Company
About Smartsupp
Written by the company
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
Why choose Smartsupp?
- the only product that combines live chat, chatbots and video recordings
- automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
- access real-time visitor list enriched with e-commerce data
- see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
- we offer human customer service in 7 different languages
- GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Contact info
Šumavská 31, 602 00, Brno, Czech Republic
- support@smartsupp.com
- www.smartsupp.com
3.4
Average
195 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really love it
I really love it, it make it easier for us to chat with our clients in live chat
February 12, 2024
Unprompted review
Reply from Smartsupp
Thank you so much for your nice review.
Have a nice day.
Smartsupp
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Easy to install with the templates
Easy to install, logical templates help the normal users. Long trial period.
February 28, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your review.
Smartsupp
Simple, customisable and user-friendly live chat
The simple and intuitive interface was the first things we noticed. Configuration is very easy and can be activated on the website in a few minutes.
Our overall experience is positive and we can recommend this service to anyone looking for a simple, intuitive and customisable solution for live chat on their website.
February 28, 2024
Unprompted review
Reply from Smartsupp
Wow! Thank you for your kind words. It means a lot.
Easy to use user interface
Easy to use user interface. Tried other chatbots but we were not getting the desired results. Tried this chatbot for the first time and we are happy that this is working perfectly as needed.
February 27, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your feedback and we love that you like our chatbot. Have a nice day.
Smartsupp
Very Good Service!
February 26, 2024
Unprompted review
Reply from Smartsupp
Thank you very much.
Have a nice day.
Smartsupp
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Best addon for tracking, conversation and conversion
Help my business in assisting website visitors with the proper products they were looking for. Also helped me in analysising customer behavior and their journey through my website. Additionally I could confirm that the customer is genuine or not.
February 27, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
I feel comfortable using in my store
I feel comfortable using in my store, best part is you able to track each customers coming on website.
You can create custom form and actions and auto response, Its Awesome.
February 26, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your review. We love that you like our product.
Have a nice day.
Smartsupp
This is the best app ever
This is the best app ever
I love this app so much its indeed helpful and works so perfectly
October 10, 2023
Unprompted review
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
Reply from Smartsupp
Thank you very much for your feedback. Can you please tell us more of what we can improve please so Smartsupp was working fine for you and your business?
Have a nice day.
Smartsupp
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Excellent work
February 25, 2024
Unprompted review
Reply from Smartsupp
Thank you very much.
Have a nice day.
Smartsupp
Reply from Smartsupp
It's nice working with you as well. Thank you very much.
Have a nice day.
Smartsupp
Good support app to use
Good support app to use. Always active and helpful.
February 2, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your nice review. We really appreciate it and we hope that you stay happy with our product. Have a nice day.
Smartsupp
Top online support
The best online support on the market at a reasonable price
February 15, 2024
Unprompted review
Reply from Smartsupp
Thank you for your lovely words. We really appreciate it.
Have a nice day.
Smartsupp
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THE BEST APP
This is probably the best app I've ever used on my website. I'm blessed 😇
February 26, 2024
Unprompted review
Reply from Smartsupp
Wow! Thank you very much for your feedback. We really appreciate it. We hope that you stay happy with our product. Have a nice day.
Smartsupp
Best live chat
February 26, 2024
Unprompted review
Reply from Smartsupp
Thank you very much.
Have a nice day.
Smartsupp
Is very amazing
This is very amazing and trustworthy I like how Is going on
February 7, 2024
Unprompted review
Reply from Smartsupp
Thank you very much for your positive words. However, you gave us one star, so could you tell us more of what we can improve please so Smartsupp was working fine for you and your business?
Have a nice day.
Smartsupp
This is the best live chat service I…
This is the best live chat service I have used.
February 23, 2024
Unprompted review
Reply from Smartsupp
Wow! Thank you for your lovely words.
Have a nice day.
Smartsupp
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It’s great and easy to use…the best of…
It’s great and easy to use…the best of its kind..thank you Smartsupp
February 6, 2024
Unprompted review
Reply from Smartsupp
We love to hear that. Thank you for your review.
Have a nice day.
Smartsupp
Very bad experience
Very bad experience. Not able to setup working notification in mobile app, lost few customers because of it. Not able to contact human support, so bye bye, lost time.
February 23, 2024
Unprompted review
Reply from Smartsupp
Oh, we are really sorry to hear that. Eventhought there is no customer service in the free package, we still have our Smartsupp's Help Center where you might find all of the answers that you are looking for. Maybe this link can help you with setting notifications in the mobile app https://help.smartsupp.com/en_US/mobile-apps.
Have a nice day.
Smartsupp
i really enjoy the easy conversation…
i really enjoy the easy conversation i'm getting with my clients
February 23, 2024
Unprompted review
Reply from Smartsupp
We are really happy that you like our product. Thank you.
Have a nice day.
Smartsupp
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