SMILE air conditioning Reviews 135

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service from start to finish, highlighting the prompt response and efficient work of the installation teams. Many people appreciate the professional, courteous, and skilled staff who provide sound advice and ensure a tidy installation, even cleaning up thoroughly afterward. The products are described as high quality, neat, and effective, with many consumers expressing satisfaction with the end result and the comfort they provide. Reviewers also found the pricing to be reasonable and competitive, with no hidden costs, making the overall experience even more positive.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the experience as exceptional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Product

Customers consistently note positive experiences with product, expressing delight with their new... See more

Price

Clients share positive opinions on price, consistently finding the quotes clear, competitive, and reasonable... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the end result and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish from this company. Can't praise them highly enough. Prompt initial response, calm and sound advice during site visit and during follow up, and a great installa... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in o... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on wi... See more

Company replied

Rated 5 out of 5 stars

We had air conditioning installed in the main bedroom of our Edwardian house which is prone to being extremely hot in the summer. The process was quick and all done in a day. The lads were very tidy a... See more

Company replied


Company details

  1. Air Conditioning System Supplier
  2. Air Conditioning Contractor
  3. Boiler and Heating Service
  4. HVAC Contractor

Written by the company

We are SMILE. A family-owned business specialising in air conditioning solutions. Since our establishment, we have dedicated ourselves to providing a professional, friendly, and fair service. We firmly believe that comfort should come as standard, particularly in your living and working environments, and we know that having the right air conditioning system can significantly enhance your quality of life. With years of experience, we have honed our expertise in all aspects of air conditioning; including installation, maintenance and repairs. Our team of skilled engineers is equipped with the knowledge and tools to ensure we can provide a complete service. We take the necessary time to understand your bespoke needs, and then offer a personalised solution tailored to your requirements and budget. At SMILE, delivering a fair service is truly at the heart of our business. We provide our quotes to ensure you receive value for your investment, whilst ensuring we may remain a sustainable business. You can trust that your quote is competitive without compromising on quality. Our goal is always to exceed your expectations, providing you with a seamless journey from start to finish. When you choose SMILE as your air conditioning partner, you can rest assured you're in experienced and capable hands. We combine our technical expertise, extensive industry connections, and dedication to customer satisfaction to deliver outstanding results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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Rated 5 out of 5 stars

I ordered my air conditioning unit on…

I ordered my air conditioning unit on 28th May and the unit was installed on 1st June as arranged.Two young engineers named Aaron and Reece were professional,polite and never stopped from start to finish.They left no mess as they cleared up as they went along.I am very impressed with the company,the price,the communication with the team when I had a query.I would definitely recommend this company to anyone.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Truly exceptional company, 100% recommended

We feel incredibly fortunate to have found SMILE Air-Conditioning Service for our recent AC installation, following a family recommendation. From our first engagement through to final installation, the entire process was seamless and stress-free.

Right from the outset, Julien, Aaron, and Josh were exceptionally professional and extremely helpful. They took the time to discuss the optimal placement of the units, provided clear and competitive quotes, and guided us thoughtfully through every step. Communication and coordination were excellent throughout.

The installation itself was expertly carried out by Martin and Adam. They arrived punctually, demonstrated impressive technical knowledge, and were consistently courteous in our home. The work was completed efficiently with great attention to detail—and minimal disruption. Any mess was managed and cleaned as the project progressed, which we very much appreciated.

We are delighted with our new air-conditioning system and look forward to enjoying cool summers and warm winters for many years to come. Thank you to the entire SMILE Air-Conditioning team for a truly exceptional and professional experience.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Easy from start to finish. The guys fitting were so respectful to our home and dogs and so efficient. Can’t recommend enough.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

The team did a great job

The team did a great job! From the initial survey where they explained every step of the process, to the actual installation where they were incredibly clean and thorough. Thank you, Adam, Martin, and Aaron, for a seamless and professional experience. I’d highly recommend them to anyone.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company.

My husband and I are extremely happy with the very professional service provided by this company. From the initial telephone call with Aaron and then a video call with Josh plus a site visit a few days later. His experience and advice really helped us decide where to place the unit and within 10 days an Air conditioner has been installed by the engineers Kyle and Jacob. They were friendly, efficient and completed the installation with total professionalism.
We would not hesitate in recommending this company. They are a fantastic team!

April 24, 2026
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Rated 5 out of 5 stars

Professional Friendly and Efficient Service We recently used Smile Air Conditioning…

We recently used Smile Air Conditioning . They responded quickly to our initial query.An onsite survey was completed followed by a prompt and professional installation.Well done to Aaron Adam and Lee. We would highly recommend this organisation.

March 9, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi David,

It has been a pleasure to work with you on this, and we sincerely appreciate you then taking the time to leave us a 5-star review. As you know, if you need anything else at all, please contact our team.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

We have a Mitsubishi aircon unit that…

We have a Mitsubishi aircon unit that was playing up.
Sunny arrived on time and had the unit working perfectly in just over a hour.
He has quoted for additional units that we are going with next month.
Sunny was a really nice man and we was very happy with his fee.
I’m more than happy to recommend him.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Smile Air…

Highly recommend Smile Air Conditioning- easy process to order - and the guys who fitted it were efficient polite and knowledgeable. Everything was very easy and it’s an easy 5 stars.

February 23, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi Lisa,

Thank you so much for leaving us a 5-star review, it is greatly appreciated. If you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

air conditioning unit

from start to finish all was done professionally .

January 9, 2026
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Patrick,

Thank you so much for leaving us a 5-star review, it is really appreciated. It has been a pleasure delivering this for you, and if you ever need us, you know where we are.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

We have had the pleasure of using SMILE…

We have had the pleasure of using SMILE air conditioning two times! Aaron has been an absolute pleasure to work with, very fast in his responses and accommodating. We originally installed air con in our kids room a couple years and then decided this year to install in our bedroom and study. Everything was done in one day by Jabob and Kyle, so fast and efficient. Would highly recommend!

January 6, 2026
Unprompted review
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Reply from SMILE air conditioning

Hi Megan,

This is a wonderful review, and we are so pleased you have returned to use our business a second time. Thank you sincerely, and if you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from this company. Can't praise them highly enough.
Prompt initial response, calm and sound advice during site visit and during follow up, and a great installation experience. The install team was prompt, efficient and offered options and advice. They made sure to consult with me before they started, queried along the way, cleaned up after themselves and demonstrated using the units before they left. Very pleased with the end result.

November 25, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Elizabeth,

This is a wonderful review, with great detail. Thank you so much for taking the time to write it. If you ever need anything, please reach out to our team.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, efficient, excellent work and extremely friendly and helpful team. Would highly recommend.

October 21, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Mrs Howard,

Thank you for taking the time to leave us this review, it is extremely helpful for us, and for other customers to find our services. Please let us know if you need anything else in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very Good !!!I use Smile for my office AC unit…

I use Smile for my office AC unit instelation and servicing and now i also use them for my residental. The pricing were resenable , there were no hidden cost , Both enginers were very experiance and made a clean instelation. I will use them again !!!

October 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Alan,

Thank you so much for leaving us a 5-star review, we sincerely appreciate this as well as your business. If you need anything else, please let us know.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

If you need air conditioning installed- use SMILE!


We had air conditioning installed in our kitchen/diner by Smile a couple of years ago, and we were delighted with the service and equipment installed.

The team was professional, punctual, and incredibly tidy, leaving no mess behind. They explained how to use clearly and made sure everything was working perfectly before they left.
No issues at all with the unit and we called them for a service. Also asked if they would look at the upstairs unit too even though it was installed years ago by a different supplier.

Service engineer was lovely and very efficient.

Highly recommend this company for anyone considering aircon, top-notch workmanship and excellent customer service. Thank you!

October 7, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Joanna,

Thank you so much, this is such a well written review and we sincerely appreciate you taking the time to write it. If you ever need anything else, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Amazing experience from this company

Amazing experience from this company. Many thanks.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Elizabeth,

Thank you for leaving us a 5-star review, it really helps with providing trust amongst other potential customers. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service from A-Z

Excellent service from A-Z.

Aaron at HQ provided great advice and the installation was done very professionally, with the team having the expertise to complete an excellent job, with minimal mess.

September 17, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Ravinder,

It has been a pleasure delivering this for you, thank you so much for taking the time to share your experience in the form of a 5-star review. If you ever need anything, please let us know.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Very professional company from…

Very professional company from quotation to install. The engineers were polite and respectful of my home and kept me informed as the installation went.

I would recommend this company with hesitation.

September 19, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi,

Thank you so much for leaving us a 5-star review and for calling out the professionalism of our engineers. We are always here, if you ever need anything in the future.

Kind regards,
SMILE air conditioning

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Rated 5 out of 5 stars

Easy to recommend Smile Air Conditioning…

Cannot recommend Smile Air Conditioning highly enough. The two lads were courteous, professional and very skilled. None of the typical sucking air through teeth as the job was assessed, Just got on with it, tested the equipment and it worked first time. Then they cleaned up everything even vacuuming the showroom carpet. These large overhead air conditioning units are not easy to handle but they managed to fit both the inside and exterior units without any fuss allowing us to keep the store open in a safe manner throughout the install and when they were finished they took away all the old broken units to boot. If you want quality air con units fitted by pros then I would recommend Smile without hesitation. Thanks lads.

September 19, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Andrew,

Thank you so much for this, it is such a fantastic review. We are extremely pleased you are happy with the service, and please let us know if you ever need anything in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

Excellent service, highly recommend

Smile were a pleasure to deal with right from the start, excellent communication, a well priced product which we are very happy with! The installation was carried out seamlessly, with the engineers explaining everything they were doing and a full run through once installed on how to use the system. Fantastic service, cannot recommend highly enough.

September 17, 2025
Unprompted review
SMILE air conditioning logo

Reply from SMILE air conditioning

Hi Ben,

This is a great review, thank you so much. Please contact our team if you ever need anything else in the future.

Kind regards,
SMILE air conditioning

Rated 5 out of 5 stars

We have had a very pleasant experience…

We have had a very pleasant experience from Smile Air Conditoning. Service was excellent, communication was great and they were very happy to oblige all our needs. Pricing was very competitive and their engineers were very professional and pleasant. I would highly recommend them. Thank you for a great service.

September 2, 2025
Unprompted review
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Reply from SMILE air conditioning

Hi Chitra,

Thank you. We sincerely value your business; and the fact you have taken the time to leave us a 5-star review. Please let us know if you need anything else.

Kind regards,
SMILE air conditioning

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