Smiths Financial Solutions Ltd Reviews 254

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and responsiveness, highlighting their willingness to explain every step and answer all questions. Many people felt supported and never rushed, with the service often described as outstanding and efficient. Reviewers frequently mention the quick response times and the smooth user experience, appreciating the personalized and understanding approach. Consumers particularly noted the staff's dedication, going above and beyond to ensure everything went smoothly and making complex situations feel straightforward. Several individuals expressed immense gratitude for the guidance and expertise provided, especially in securing mortgages under challenging circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting the responsiveness, clarity, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

Richard and his team has been working to get our first ever mortgage with adverse credit. We never thought it would be possible to get a house on the open market so we first tried to buy through shar... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

Rich at Smiths Financial was absolutely fantastic. He guided us through the whole process with patience and expertise, and we genuinely don’t think we would have been able to secure our mortgage witho... See more


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

You are Amazing, thankyou so much!

Thankyou very much smiths financial solutions, in particular thankyou to Luke who after several failed attempts with another mortgage advisor managed to get me a mortgage offer within 6 working days!
As single parent I was beginning to loose hope and thought my chances of buying a home were a miles away, I was very wrong, like worked magic and has a wealth of knowledge in the mortgage industry.
Luke was very professional, calm natured, easy to communicate with and was understanding of my anxieties after previous experiences.
I cannot thank Luke enough for his hard work, without Luke and rich myself and my kids would have lost my dream home.
I am an extremely greatful customer and I will 100% return to use amiths financial solutions when I need to renew my mortgage.

Louise 🙂

August 19, 2024
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Rated 5 out of 5 stars

Amazing service throughout

Amazing service throughout, cannot recommend Rich enough, nothing ever seemed to much and he was happy to help with everything. If you’re looking for someone to be by your side through your journey Rich is your guy!! Couldn't have done it without him!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

I approached Rich Neilson to help me in…

I approached Rich Neilson to help me in obtaining a mortgage offer for a shared ownership property. I did not think it would be possible for me to get a mortgage. Rich is absolutely amazing at what he does and goes above and beyond to help where he can. I will definitely approach him again when it comes to renewal. Thanks again 😀

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Richard was fab, good communication and his knowledge made the process stress free would highly recommend.

August 9, 2024
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Rated 5 out of 5 stars

As a first-time homebuyer

As a first-time homebuyer, finding the right mortgage broker was crucial, and Richard Neilson exceeded all my expectations. I was looking for a competitive interest rate and needed someone who could explain the process clearly and patiently. From the first meeting, Richard was incredibly knowledgeable and took the time to understand my unique financial situation.

They were always available to answer my questions, no matter how trivial, and kept me informed every step of the way. Thanks to Richard, I secured an excellent mortgage rate and felt confident in every decision I made. What truly impressed me was when Richard called just to check in and ensure everything was going smoothly after closing.

I am incredibly grateful to Richard for their exceptional service and dedication. I highly recommend Richard to anyone looking for a reliable and professional mortgage broker.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for Luke and…

I have nothing but praise for Luke and Richard at Smiths. I have been supported so patiently and professionally throughout the mortgage process. The kindness that Luke has shown to me when I have needed reassurance or have a question has been outstanding. I would highly recommend Smiths Financial Services to anyone embarking on a mortgage journey.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Luke Platt went over and above helping myself and my partner through our mortgage process. Happy to answer any questions, responded to us promptly and was overall very friendly and helpful. We would definitely recommend.

July 5, 2024
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Rated 5 out of 5 stars

Richard Neilson

We have been dealing with Richard Neilson for our remortgage and would like to thank Richard for doing a great job at sorting our remortgage out within less then a month. We were really happy with the interest rate that we received and all other information and additional extras that we needed, Richard sorted it out for us. Many thanks again Liza & Mick

June 12, 2024
Rated 5 out of 5 stars

Amazing Broker

The most amazing Broker that can do the impossible, never taught I could get a mortgage thank you so much Richard for your hard work, you went the extra miles for me

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Smiths Financial has…

My experience with Smiths Financial has been exceptional. Richard my mortgage broker went above and beyond all expectations and found the best deal on the market for me. He truly cared about my situation and his commitment and professionalism are unmatched.

The process was challenging at times but Richard was there every step of the way to guide me through and was in constant communication throughout the whole process answering all of my questions.

What stood out for me was his dedication to gain satisfactory results and I would most definitely recommend Richard and Smiths Financial to anyone. I am so happy and grateful for the commitment and support that has been provided and couldn't have done it without them.

Thank you for making my dream of becoming a homeowner a reality. 😊

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient mortgage brokers

We had a fantastic experience with Smiths Financial Solutions. We had the pleasure of working with Luke, who was always very patient, positive and helpful with our mortgage application. The level of communication was fantastic, with emails and WhatsApp messages updating us at each step of the process. Our mortgage illustration was generated very quickly, and became a mortgage offer in only 6 days. We would happily recommend their services to our friends and family.

May 29, 2024
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Rated 5 out of 5 stars

Reliable and very efficient mortgage broker

I highly recommend Richard Neilson to anyone looking for a mortgage broker. He is very responsive, informative and effective. Richard is trustworthy and patient in explaining the processes involved and found just the right mortgage for me.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Success even in difficult mortgage situations

I had an outstanding experience with my mortgage advisor Luke from "Smith Financials". They were incredibly fast, efficient, and professional throughout the entire process. Communication was seamless, especially through our WhatsApp chats. When the first mortgage offer fell through, they found me a new lender in less than a day, which was impressive. Their helpfulness and dedication made a stressful process much easier of owning a new home. Highly recommended

May 14, 2024
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Rated 5 out of 5 stars

I had an amazing experience with Smiths…

I had an amazing experience with Smiths Financial. Luke helped me through the whole process, he was always there to reply to all my queries and help me in anything I needed. I really appreciated his prompt responses and his dedication to make things work, find a lender and explain everything. I'm totally satisfied and hope we'll be in touch again when I have to remortgage

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

If I could give Luke a 10 star review I would! Can’t recommend him highly enough! We were told by several brokers our situation would be hopeless for at least a few years due to our complex financial situation but we received our mortgage offer today! Luke is attentive and very communicative! If he can’t get you a mortgage no one can! Highly recommend!

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

5* Service

Richard at Smiths Financial Solutions Ltd has been super helpful and informative from start to finish. Would highly recommend, especially if you are first time buyers like us.

May 3, 2024
Unprompted review

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