Euri was amazing making things right on my order as I purchased a buy 1 get 1 free lip plumper and only 1 arrived after looking into it further it was noted that I didn’t add 2 to the bag aiming you... See more
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Company details
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Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
Replied to 99% of negative reviews
Typically replies within 24 hours
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Juice
Juice, provided great service .
The product did not work for me and my skin color. It had a slight but sticky texture.
THE BEST LIP PLUMPER
I have tried many lip plumpers and Smooche wins. I have already placed 3 orders and will continue to purchase. On this last order (#599842), I was having website ordering issues. The buy one get one free did not populate and I only received 1 plumper instead of 2 by mail. I immediately contacted Smooche, and EURI helped me fix the issue with such courtesy and a genuine concern to make it right. This is a double win for me because great customer service is just as important as a great product. I highly recommend Smooche. It works and it lasts long!
Happy customer
My order arrived in a nice, timely manner. Your communication is very clear and not overly pushy. And the price was excellent.
Simple and no fuss
How easy it was to apply, no thick cakes feeling once on . Stayed perfect and smooth all day without looking caked on. Easily absorbed and true to what it said it did ....no fuse ,.LOVE IT 😁
Jessa was attentive
Jessa was attentive, and quickly helped in aiding me to ensure I’d receive my international order without any issues.
Thank you Jessa~
Order number 667291
Jessa was great
Jessa was great, she communicated well and made the changes I requested. Was very pleased.... Can't wait for it to arrive
Great Return service
Carla was great with my order, I missed the return window because of a move. Carla was so gracious in helping to get a refund. I ordered the color match concealer. The color match was great. The product texture was dry and matte when it dried. It sunk into any wrinkles and accentuated them. Not a fan but the returns were very helpful.
Product SPF Question
Hello, I had to ask a question concerning the active ingredients for your SPF. Christine, TPChristine01, was prompt, thorough and very helpful in answering my questions. I will be trying your product. Thank You, MB
Great customer service
Easy to purchase and while the foundation didn't work out for me, the return process was super easy and stress-free. GENREV provided great customer service and because of this great service and response time I will give other products a try as well. Thank you GENREV! (my order number 555613).
So I ordered the foundation thinking it…
So I ordered the foundation thinking it would be junk, but I’d give it a try. Imagine my surprise when it actually worked! I will say it does not cover dark under eye circles well and some red spots. My clinique concealer takes care of that though and they blend beautifully.
Only 2 complaints I have is that it’s been making my face break out a little (i have super sensitive skin), but I’m hoping in will even out as it gets used to it. Oh and shipping took FOREVER. Product itself was pretty good though. Recommend a more porous sponge for application and then a solid firm one to even out and get rid of lines.

Reply from smooche
I like how it blended in my skin
I like how it blended in my skin. Covered up my small impurities. Unfortunately it could not cover my big melasma. Nevertheless, I like your product and I will order again once I finished what I have. Thank you and have a good day😊

Reply from smooche
I didn’t notice anything different
I didn’t notice anything different, but maybe that’s a good thing. Maybe that just means my face is already smooth & I don’t need to wear foundation.

Reply from smooche
635090
635090
Carla provided excellent customer service for me. She’s a keeper for you company.
Thank you Carla.
Carolyn Wesson

Reply from smooche
I was very happy with your customer…
I was very happy with your customer service. Carla was amazing her response was quick and straight to the point.

Reply from smooche
Smooche …
I ordered the product with the hope it will work but it didn't its ok the service I couldn't fault very considerate I am looking to see if any other product will work for me .
I spoke to CARLA

Reply from smooche
Exceptional customer service
Exceptional customer service. Thank you Carla
order number 636684
Excellent service from Carla
I ordered the Smooche foundation hoping to love it - one bottle for everything - what's not to love? The product was not right for me/my skin so I requested the 30-day guaranteed refund. This was dealt with by Carla (540824), who made this a simple Ans seamless process - she deserves a whole pizza for her efforts. Thanks Carla, your help was great and really appreciated.
The fast delivery was awesome but the…
The fast delivery was awesome but the product wasn’t exactly what I expected and when I reached out to the company they refunded my money which made me very happy. The product didn’t work for me but It’s gotten great reviews from others who are very satisfied. Thank you smooche for your great customer service team!

Reply from smooche
Smooche foundation
Thank you for sending my orders, waiting on the 3rd order to arrive. Products working well. Love the color changing foundation, makes my skin feel so soft. Thanks so much!

Reply from smooche
Fantastic foundation and company
Fantastic foundation and company, literally obsessed with the foundation, perfect colour and consistency, stays on all day, I struggle to find my perfect shade, not anymore, my holy grail, I will not use anything else now, honestly it’s the best, don’t hesitate just buy it, you won’t regret it!! Also the team are lovely, perfect product and company !!!!

Reply from smooche
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