smug.org.uk Reviews 581

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

SMUG PGcert in MSK Ultrasonography I signed up for the mentorship course and found it so useful that I am now studying the PGcert in MSK ultrasonography at the University College of Osteopathy.... See more

Rated 3 out of 5 stars

Nicely made but not working well for me. Like an earlier reviewer I have difficulty breathing in this mask as it sucks into my mouth and nostrils when I breath getting a build up of condensation insid... See more

Company replied

Rated 5 out of 5 stars

Cool! As face coverings go these are as good as it gets. Whilst face coverings are not the most comfortable things to wear, especially in hot weather, I've not come across any that are so well made,... See more

Company replied

Rated 5 out of 5 stars

These face masks are brilliant, I have bought four now and everyone of them has been finished to a very high standard, the fit is adjustable which is very good as if you have a small head like myself... See more

Company replied

Company details

  1. Clothing Store

Written by the company

The social enterprise helping people wear smiles. We make face-wear less intimidating and fun through bespoke, personalised designs and smiles to those who matter most.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Smug is snug!

Delivery even more rapid than I expected. Personal customer service. Excellent quality mask - Smug has every right to be 'Smug'.

August 25, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks John - we are all smiles you are Smug :)

Rated 5 out of 5 stars

Cheeerful face mask

Sturdy cotton mask that leaves room to breathe, if not over-tightened. Bright colour cheers up wearer and observers.

August 25, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Appreciated Jann - and great to know it fits and adjusts well for you

Advertisement
Rated 5 out of 5 stars

Great mask

Great mask, high quality, comfortable. Will be buying more.

August 25, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Wait for your email in a few days Andy - it will have a special discount code for you :)

Rated 5 out of 5 stars

These are great masks

These are great masks, beautifully made. Adjustable ear pieces which I like. Super quick delivery.

August 25, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Holly!

Rated 5 out of 5 stars

I like the product and fit

I like the product and fit. I like to support British Companies where I can. Your company is special because your suppling mask.

August 24, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

You're special for recognising that and supporting #bestofBritish

Advertisement
Rated 5 out of 5 stars

Great!

The ordering, delivery and product all first rate. The mask is very comfortable and a good fit and it doesn’t steam up my glasses!

August 24, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

We love a bit of reduced glass fogging! Thanks David

Rated 5 out of 5 stars

Becouse it is a well fitting mask

Becouse it is a well fitting mask, and a company that delivers on time every time, and the mask is very well made real quality, a real good company and product.

August 23, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Steve - Smug that you received your Smugs in good order and on time!

Rated 3 out of 5 stars

Beautifully made, but not very useable

I bought a couple of these face masks - they are very well made, and fit very well round the nose (essential if you wear glasses), the face, and chin. Which is possibly where there's a problem. I found I was becoming very uncomfortable trying to get enough air when walking around the shops. They're great if you're sat down or not moving, but not so good when you need to do even a small amount of physical movement.

August 22, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Hey there thanks for the review - you may want to just try loosening the toggles and nose clip just a tad and see if that improves airflow and circulation for you. Team Smug :)

Advertisement
Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery and quality product.
I liked the handy dimensions guide to ensure the mask will fit.

August 21, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Great to hear Kathryn thanks!

Rated 3 out of 5 stars

Wanted to like it but disappointed

I was glad when our two Smug masks arrived but on the first wash (following instructions) both nose clips snapped. These had been a big draw for me as a glasses wearer. The fit suits my partner's face perfectly but comes too close to my eyes/glasses.

Quality fabric and make, though I found it harder to breathe in than others and the colour has faded quite a bit.

Speedy delivery but I didn't receive a response when I wrote to them with feedback about the broken nose clips.

August 19, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Hi Helen we are sorry to hear this - we can see that we did reply to your email on 24 July and have sent a copy of this to you, we think there may be some confusing email ping pong on!

Rated 5 out of 5 stars

Great fit

Great fit, v comfy. Looks good too!

August 18, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Brilliant to hear Lucy - thank you! Team Smug :)

Advertisement
Rated 5 out of 5 stars

Really Impressed

Quick service. Really high quality mask. Will probably order another.

August 18, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Awesome Darren - keep smiling!

Rated 4 out of 5 stars

Delivered quickly with some nice…

Delivered quickly with some nice touches. Nice range of colours & patterns. Design perhaps needs a little work. Liked these as they go right under the chin but when using nose pin you can’t breathe as it’s so secure around the face, yet it helps for not steaming up glasses to have it. Adjustable elastics are good. Sturdy material. All in all happy with my purchase.

August 18, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thank you Lynn - feel Smug!

Rated 5 out of 5 stars

Obviously well made

Obviously well made, I expect these to become old friends. Very comfortable.

August 18, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Ian - great you find them comfortable :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look